Webinar Recording: Go Beyond CAHPS - New Approaches to Patient Experience Improvement

This webinar covers regulatory updates, as well as innovations that drive satisfaction and improvement in the patient experience.

Topics Include:

  • Recent CAHPS Updates
  • Shorter Surveys for Quicker Data and Targeted Insights
  • Quality Intelligence for Service Recovery
  • Putting Net Promoter Score in Practice
  • Q & A Session
Previous Article
10 Benefits of a Robust ASC Patient Survey Program
10 Benefits of a Robust ASC Patient Survey Program

Next Article
OAS CAHPS Update
OAS CAHPS Update

Please see announcement below regarding the CMS Proposed Rule for Calendar Year 2019 for OAS CAHPS. The ann...