Webinar Recording: Go Beyond CAHPS - New Approaches to Patient Experience Improvement

This webinar covers regulatory updates, as well as innovations that drive satisfaction and improvement in the patient experience.

Topics Include:

  • Recent CAHPS Updates
  • Shorter Surveys for Quicker Data and Targeted Insights
  • Quality Intelligence for Service Recovery
  • Putting Net Promoter Score in Practice
  • Q & A Session
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SPH Analytics Announces 2017 National APEX Quality Award Winners  for Healthcare Excellence
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OAS CAHPS Update
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