Member Experience

  • CG CAHPS 3.0 Guide

    CG CAHPS 3.0 Guide

    The CG CAHPS Guide includes answers to questions such as: What is the purpose of the CG CAHPS Survey? Are there different versions of the CG CAHPS Survey? What other surveys are based on CG CAHPS?

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  • Listen to
    –and Hear–
    Your Members

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  • CAHPS for Quality Improvement1:22

    CAHPS for Quality Improvement

    When you partner with SPH Analytics, you get the value of 24 years of Experience and Expertise in conducting healthcare surveys. Delivering exceptional value, guidance, and insights, SPH has been an N

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  • Webinar Recording: Improve Your CAHPS Scores by Understanding Members’ Experience with Providers1:02:14

    Webinar Recording: Improve Your CAHPS Scores by Understanding Members’ Experience with Providers

    View our complimentary webinar recording that will present strategies to improve CAHPS scores through understanding a 360 degree view of member experience. Topics Include: - Learn more about CG CAHPS

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  • Morpace Health Joins SPH Analytics – Good News for Health Plans

    Morpace Health Joins SPH Analytics – Good News for Health Plans

    In this long and winding, if increasingly well-traveled, road toward value-based care, few things resonate more than an increasing share of the population actively engaged in […]

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  • Webinar Recording: The Iterative Quality Cycle - A Practical and Sustainable Approach to Improving Member Experience1:00:31

    Webinar Recording: The Iterative Quality Cycle - A Practical and Sustainable Approach to Improving Member Experience

    This complimentary webinar features a special guest speaker: Barry Blumenfeld, MD, MS. Senior Physician Informaticist from RTI International. Topics include: • Understanding and implementing an iter

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  • Health Plan Quality Improvement Planning Checklist

    Health Plan Quality Improvement Planning Checklist

    Multiple regulatory programs require health plans to report on their efforts to: improve health outcomes, prevent hospital readmissions, ensure patient safety and reduce medical errors, and […]

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  • SPH Analytics and Morpace Health Division Merge to Form Nation’s Largest Member Experience Measurement and Analytics Firm

    SPH Analytics and Morpace Health Division Merge to Form Nation’s Largest Member Experience Measurement and Analytics Firm

    Two healthcare survey leaders join forces to strengthen market research and member engagement expertise and broaden combined survey portfolio Alpharetta, GA – SPH Analytics, the top-ranked patient […]

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  • Webinar Recording: STRENGTH IN EXPERIENCE1:04:16

    Webinar Recording: STRENGTH IN EXPERIENCE

    During the one-hour presentation, you will: • Learn more about the newly combined SPH Analytics and Morpace Health organization • Hear about the expanded portfolio of solutions to listen to, analyze

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  • White Paper - Improving Member and Provider Satisfaction

    White Paper - Improving Member and Provider Satisfaction

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  • NCQA Best-Rated Health Plans Partner with SPH Analytics

    NCQA Best-Rated Health Plans Partner with SPH Analytics

    SPH Clients Represent 53% of Top Rated Plans Alpharetta, GA – SPH Analytics, the top ranked patient satisfaction measurement firm in the Health Insurer/Managed Care Plan […]

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  • Provider Satisfaction Survey Research and Best Practices

    Provider Satisfaction Survey Research and Best Practices

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  • SPH Analytics Recognized as #1 in the Payer Market for Member Experience Measurement for Second Year in a Row

    SPH Analytics Recognized as #1 in the Payer Market for Member Experience Measurement for Second Year in a Row

    Patient Experience and Engagement Leader Ranks as Top Vendor in the Health Plan Market and 3rd Overall in Annual List of Largest Patient Satisfaction Measurement Firms  […]

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  • New Member Enrollment1:16

    New Member Enrollment

    The enrollment period and the months that follow are critical to your new members. It's important to educate, engage, and begin to build satisfaction and loyalty during this important enrollment perio

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  • Case Study - New Member Satisfaction

    Case Study - New Member Satisfaction

    Educating New Health Plan Members to Improve CAHPS Scores

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  • Brochure - Member Experience Survey Solutions

    Brochure - Member Experience Survey Solutions

    SPH Analytics a leader in Healthcare regulatory and Elective healthcare surveys; using scientific data collection, analysis, and reporting.

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  • Brochure - Healthcare Call Center Solutions

    Brochure - Healthcare Call Center Solutions

    SPH provides proven phone outreach and engagement to patients, health plan providers, health plan members, with a high standard of quality oversight to be a partner you can trust.

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  • Continuous Member Engagement Brochure

    Continuous Member Engagement Brochure

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  • Low CAHPS scores? Try this

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  • Webinar Recording: Improving Your Star Power58:01

    Webinar Recording: Improving Your Star Power

    Join SPH Analytics, the #1 Ranked Analytics Vendor by healthcare payers and providers, for a timely and highly relevant webinar: Improving Your Star Power. We’ll review the components that make up the

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  • Webinar Recording: Optimizing CAHPS for Added Value and Insights45:23

    Webinar Recording: Optimizing CAHPS for Added Value and Insights

    SPH Analytics presents a webinar on best practices for optimizing CAHPS for added value and insights. Topics include: - Planning for the CAHPS administration - Conducting CAHPS with experien

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