CAHPS for Quality Improvement

February 4, 2019
When you partner with SPH Analytics, you get the value of 24 years of Experience and Expertise in conducting healthcare surveys. Delivering exceptional value, guidance, and insights, SPH has been an NCQA-certified HEDIS CAHPS survey vendor since the program’s inception. SPH can help you increase the research potential of CAHPS by augmenting the sample. This is an effective and economical way to survey additional members for deeper understanding. SPH’s Drill-Down and Simulation Surveys provide additional information and insight, beyond regulatory CAHPS, to increase member satisfaction and improve scores. For most organizations, CAHPS is just one component of their accreditation and member satisfaction programs. Bundle additional services to complement CAHPS, provide additional insight, and help drive improvement, while saving time and money. SPH also offers consulting services to help plans understand their CAHPS results and develop improvement initiatives. We can assist in developing action plans for increased performance, enhanced consumer satisfaction, and improved scores and ratings. We invite you to partner with SPH Analytics for your CAHPS Survey . . . and so much more!
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CG CAHPS 3.0 Guide
CG CAHPS 3.0 Guide

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Webinar Recording: Improve Your CAHPS Scores by Understanding Members’ Experience with Providers
Webinar Recording: Improve Your CAHPS Scores by Understanding Members’ Experience with Providers

View our complimentary webinar recording that will present strategies to improve CAHPS scores through under...