Webinar Recording: The Iterative Quality Cycle - A Practical and Sustainable Approach to Improving Member Experience

October 15, 2018

This complimentary webinar features a special guest speaker: Barry Blumenfeld, MD, MS. Senior Physician Informaticist from RTI International.

Topics include:

• Understanding and implementing an iterative quality cycle
     o Plan strategy
     o Develop and test strategy
     o Adopt and implement change
     o Reassess and respond

• Interpreting health plan CAHPS® scores

• Identifying areas for improvement

• Moving the needle and implementing programs that drive sustained improvement in member experience

• Q&A Session

Previous Article
Improve Your CAHPS Scores by Understanding Members’ Experience with Providers
Improve Your CAHPS Scores by Understanding Members’ Experience with Providers

Join SPH Analytics for a complimentary webinar that will present strategies to improve CAHPS scores through...

Next Article
Health Plan Quality Improvement Planning Checklist
Health Plan Quality Improvement Planning Checklist

Multiple regulatory programs require health plans to report on their efforts to: improve health outcomes, p...