Webinar Recording: Go Beyond CAHPS - New Approaches to Patient Experience Improvement

This webinar covers regulatory updates, as well as innovations that drive satisfaction and improvement in the patient experience.

Topics Include:
• Recent CAHPS Updates
• Shorter Surveys for Quicker Data and Targeted Insights
• Quality Intelligence for Service Recovery
• Putting Net Promoter Score in Practice • Q & A Session:

No Previous Videos

Next Video
Webinar Recording: CMS Proposed 2019 Payment Ruling Delay for OAS CAHPS Mandatory Reporting
Webinar Recording: CMS Proposed 2019 Payment Ruling Delay for OAS CAHPS Mandatory Reporting