Webinar Recording: The Iterative Quality Cycle - A Practical and Sustainable Approach to Improving Member Experience

This complimentary webinar features a special guest speaker: Barry Blumenfeld, MD, MS. Senior Physician Informaticist from RTI International.

Topics include:

• Understanding and implementing an iterative quality cycle
     o Plan strategy
     o Develop and test strategy
     o Adopt and implement change
     o Reassess and respond

• Interpreting health plan CAHPS® scores

• Identifying areas for improvement

• Moving the needle and implementing programs that drive sustained improvement in member experience

• Q&A Session

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