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Welcome to the SPH Analytics Resource Library! We hope you find something interesting to read, watch, and share that will help your organization meet the goals of The Triple Aim.

  • Fighting Survey Fatigue Versus Collecting the Data You Need

    Fighting Survey Fatigue Versus Collecting the Data You Need

    You walk into your local drugstore, get what you came for and check out. When you look at your receipt, it directs you to a website where you can complete a survey about your shopping experience.

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  • Improving Patient Experience, While Avoiding a Star Ratings Scandal

    Improving Patient Experience, While Avoiding a Star Ratings Scandal

    On March 15, California prosecutors sued Brookdale Senior Living, accusing the largest chain of senior living communities in the U.S. of manipulating the federal government’s Star ratings system.

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  • SPH Analytics Announces its National APEX Quality Award Winners for  Healthcare Excellence

    SPH Analytics Announces its National APEX Quality Award Winners for Healthcare Excellence

    SPH Analytics announced today that 68 healthcare provider organizations have earned its annual National APEX Quality Award.

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  • Making Your Health Risk Assessments Work for 2021

    Making Your Health Risk Assessments Work for 2021

    Health Risk Assessments (HRAs) arm employers and payers with the meaty consumer health data they need to assess individual health status, prioritize engagement and to motivate behavior change.

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  • Webinar Recording: Stars Ratings Updates - A Focus on Member Experience1:01:45

    Webinar Recording: Stars Ratings Updates - A Focus on Member Experience

    SPH joined forces with one of the leading health plan advisory firms, Gorman Health Group, and co-presented a timely webinar about the upcoming changes to Star Ratings calculations which weigh CAHPS

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  • SPH Analytics Achieves HITRUST CSF® Certification, Meeting the Highest Industry Standards for Healthcare Information Security

    SPH Analytics Achieves HITRUST CSF® Certification, Meeting the Highest Industry Standards for Healthcare Information Security

    SPH Analytics (SPH) today announced its solutions and systems have earned Certified status for information security by HITRUST.

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  • Why 2021 Patient Experience Will be Tied to Telehealth Success

    Why 2021 Patient Experience Will be Tied to Telehealth Success

    How consumers feel about their virtual care encounters will influence everything from CAHPS surveys to compensation beyond the pandemic.

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  • ASCA 2021 | April 26, May 3, & May 10

    ASCA 2021 | April 26, May 3, & May 10

    Join SPH Analytics at the ASCA 2021 Conference | Virtual Event | April 26, May 3, May 10th to learn more about our leading healthcare measurement and analytics platform

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  • The 3 Main Steps to Great Patient Experience: Outreach, Engagement, and Satisfaction

    The 3 Main Steps to Great Patient Experience: Outreach, Engagement, and Satisfaction

    Sometimes when seeking the optimum healthcare experience for your patients and members, it may feel like, “You can’t get there from here.” But there are three […]

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  • Webinar Recording: Is Your Healthcare Workplace Safe? Assessing Employee Perceptions of Safety and Levels of Satisfaction in a COVID World47:31

    Webinar Recording: Is Your Healthcare Workplace Safe? Assessing Employee Perceptions of Safety and Levels of Satisfaction in a COVID World

    The COVID-19 pandemic has created new safety protocols and myriad new procedures for healthcare providers to follow. It is important to assess whether employees have internalized this safety culture.

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  • AHRQ Responds to Pandemic Telehealth Surge with New CAHPS Survey

    AHRQ Responds to Pandemic Telehealth Surge with New CAHPS Survey

    In November, the Agency for Healthcare Research and Quality (AHRQ) released a new version of the Clinician and Group CAHPS Survey (CG CAHPS) in response to the large-scale adoption of telehealth...

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  • SPH Analytics Strengthens its Focus and Innovation in Consumer Experience and Engagement Space

    SPH Analytics Strengthens its Focus and Innovation in Consumer Experience and Engagement Space

    SPH’s Population Health Division Merges with Azara Healthcare to Become a Separate, Industry Leader Alpharetta, GA – SPH Analytics (SPH), the leading healthcare measurement and analytics platform...

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  • Level up Your Engagement Strategy for 2021

    Level up Your Engagement Strategy for 2021

    Effective patient engagement is widely known to be tied to high quality care, outcomes, and cost savings. And while the healthcare industry continually stresses the importance of that connection,...

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  • Updates from Member Experience CAHPS Vendor Training

    Updates from Member Experience CAHPS Vendor Training

    Fall is the season when survey vendors attend vendor training sessions for HEDIS CAHPS, the QHP Enrollee Survey, and the MA & PDP CAHPS survey. SPH would like to share with you the program updates...

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  • Avoiding Common Pitfalls of Performance Guarantee Surveys

    Avoiding Common Pitfalls of Performance Guarantee Surveys

    Many health plans and pharmacy benefit managers (PBMs) have contractual commitments with their large clients to meet certain performance guarantees (“PGs”), including meeting minimum levels of...

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  • Health Plan Quality Improvement Planning Checklist

    Health Plan Quality Improvement Planning Checklist

    While the global pandemic has undoubtedly challenged many QI intiatives this year, health plans must ensure they are ready to meet the ongoing challenges in 2021.  Now is the time to plan...

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  • SPH Analytics Ranked by Modern Healthcare as Top Patient Experience Measurement Vendor in the Health Plan/Payer Market

    SPH Analytics Ranked by Modern Healthcare as Top Patient Experience Measurement Vendor in the Health Plan/Payer Market

    Member Experience and Engagement Leader Extends its Footprint in Annual National Rankings Alpharetta, GA – SPH Analytics (SPH), the leader in health plan member experience, announced today it has […]

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  • 100% of 5 Star-rated Medicare Advantage Prescription Drug Plans Partner with SPH Analytics

    100% of 5 Star-rated Medicare Advantage Prescription Drug Plans Partner with SPH Analytics

    SPH Analytics, the top ranked member experience measurement firm in the health plan market, announced today that all 21 Medicare Advantage Prescription Drug (MA-PD) health plans receiving the highest

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  • SPH Analytics’ Receives NCQA Certification for 2020 HEDIS Measures

    SPH Analytics’ Receives NCQA Certification for 2020 HEDIS Measures

    Brings Measure Library to 39 HEDIS Measures Including All of the CMS Star Measures Alpharetta, GA – SPH Analytics (SPH), a leader in healthcare analytics and population health  management,...

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  • Case Study - Using CG CAHPS to Increase Medicare Star Ratings

    Case Study - Using CG CAHPS to Increase Medicare Star Ratings

    A large health plan standardized its patient experience surveys using the CG CAHPS survey instrument recommended by SPH Analytics. SPH Analytics’ reporting and the health plan’s targeted follow-up...

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