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Welcome to the SPH Analytics Resource Library! We hope you find something interesting to read, watch, and share that will help your organization meet the goals of The Triple Aim.

  • AHRQ Responds to Pandemic Telehealth Surge with New CAHPS Survey

    AHRQ Responds to Pandemic Telehealth Surge with New CAHPS Survey

    In November, the Agency for Healthcare Research and Quality (AHRQ) released a new version of the Clinician and Group CAHPS Survey (CG CAHPS) in response to the large-scale adoption of telehealth...

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  • Voices in Value-Based Care: Dr. Hassan Rifaat, CEO, and Dr. Averel Snyder, CMO and Co-founder of Vatica Health

    Voices in Value-Based Care: Dr. Hassan Rifaat, CEO, and Dr. Averel Snyder, CMO and Co-founder of Vatica Health

    Host Matt Fusan talks with Dr. Hassan Rifaat, CEO, and Dr. Averel Snyder, CMO and Co-founder of Vatica Health, about risk adjustment in value-based care models and how providers can become...

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  • Webinar Recording: ABCs of VBC - Understanding the 2021 Quality Payment Program Final Rule1:04:02

    Webinar Recording: ABCs of VBC - Understanding the 2021 Quality Payment Program Final Rule

    CMS recently released the final rule for the 2021 Medicare Quality Payment Program (QPP). While CMS acknowledges and has provided guidance as it relates to the ongoing Public Health Emergency (PHE) c

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  • SPH Analytics Strengthens its Focus and Innovation in Consumer Experience and Engagement Space

    SPH Analytics Strengthens its Focus and Innovation in Consumer Experience and Engagement Space

    SPH’s Population Health Division Merges with Azara Healthcare to Become a Separate, Industry Leader Alpharetta, GA – SPH Analytics (SPH), the leading healthcare measurement and analytics platform...

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  • Register for Webinar: Is Your Workplace Safe? Assessing Healthcare Employee Perceptions of Safety & Levels of Satisfaction in a COVID World

    Register for Webinar: Is Your Workplace Safe? Assessing Healthcare Employee Perceptions of Safety & Levels of Satisfaction in a COVID World

    The COVID-19 pandemic has created new safety protocols and myriad new procedures for healthcare providers to follow. It is important to assess whether employees have internalized this safety culture..

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  • Level up Your Engagement Strategy for 2021

    Level up Your Engagement Strategy for 2021

    Effective patient engagement is widely known to be tied to high quality care, outcomes, and cost savings. And while the healthcare industry continually stresses the importance of that connection,...

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  • Voices in Value-Based Care: Dr Sarah Martin VP of Health Solutions for mySidewalk

    Voices in Value-Based Care: Dr Sarah Martin VP of Health Solutions for mySidewalk

    Host Matt Fusan talks with Dr. Sarah Martin, VP of Health Solutions for mySidewalk with a mission to democratize data. Empowering city leaders and the public with the most complete, clear, and...

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  • Updates from Member Experience CAHPS Vendor Training

    Updates from Member Experience CAHPS Vendor Training

    Fall is the season when survey vendors attend vendor training sessions for HEDIS CAHPS, the QHP Enrollee Survey, and the MA & PDP CAHPS survey. SPH would like to share with you the program updates...

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  • Avoiding Common Pitfalls of Performance Guarantee Surveys

    Avoiding Common Pitfalls of Performance Guarantee Surveys

    Many health plans and pharmacy benefit managers (PBMs) have contractual commitments with their large clients to meet certain performance guarantees (“PGs”), including meeting minimum levels of...

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  • Webinar Recording: ABCs of VBC - Patient Access and Interoperability Final Rules, Implications for Payers and Providers1:01:35

    Webinar Recording: ABCs of VBC - Patient Access and Interoperability Final Rules, Implications for Payers and Providers

    Earlier this year ONC and CMS issued two transformative rules that implement the interoperability and patient access provisions of the 21st Century Cures Act. These final rules require both payers an

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  • Health Plan Quality Improvement Planning Checklist

    Health Plan Quality Improvement Planning Checklist

    While the global pandemic has undoubtedly challenged many QI intiatives this year, health plans must ensure they are ready to meet the ongoing challenges in 2021.  Now is the time to plan...

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  • SPH Analytics Ranked by Modern Healthcare as Top Patient Experience Measurement Vendor in the Health Plan/Payer Market  for the Fourth Conse

    SPH Analytics Ranked by Modern Healthcare as Top Patient Experience Measurement Vendor in the Health Plan/Payer Market for the Fourth Conse

    Member Experience and Engagement Leader Extends its Footprint in Annual National Rankings Alpharetta, GA – SPH Analytics (SPH), the leader in health plan member experience, announced today it has […]

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  • 100% of 5 Star-rated Medicare Advantage Prescription Drug Plans Partner with SPH Analytics

    100% of 5 Star-rated Medicare Advantage Prescription Drug Plans Partner with SPH Analytics

    SPH Analytics, the top ranked member experience measurement firm in the health plan market, announced today that all 21 Medicare Advantage Prescription Drug (MA-PD) health plans receiving the highest

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  • SPH Analytics’ Receives NCQA Certification for 2020 HEDIS Measures

    SPH Analytics’ Receives NCQA Certification for 2020 HEDIS Measures

    Brings Measure Library to 39 HEDIS Measures Including All of the CMS Star Measures Alpharetta, GA – SPH Analytics (SPH), a leader in healthcare analytics and population health  management,...

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  • Voices in Value-Based Care: Drew Ivan from Lyniate

    Voices in Value-Based Care: Drew Ivan from Lyniate

    Host Matt Fusan talks with Drew Ivan, Chief Product and Strategy Officer at Lyniate about interoperability and the 21st Century Cures Act.

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  • Case Study - Using CG CAHPS to Increase Medicare Star Ratings

    Case Study - Using CG CAHPS to Increase Medicare Star Ratings

    A large health plan standardized its patient experience surveys using the CG CAHPS survey instrument recommended by SPH Analytics. SPH Analytics’ reporting and the health plan’s targeted follow-up...

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  • ‘Tis The (Flu) Season

    ‘Tis The (Flu) Season

    “I opened the door and influenza.” Okay, that’s a terrible pun, but an amusing way to welcome a very un-amusing time of year: flu season. Flu […]

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  • Planning for Q4 in a Year Like No Other

    Planning for Q4 in a Year Like No Other

    There’s no telling how the year 2020 will size up as a benchmark for future years of healthcare. Indeed, trying to use previous years as comparisons […]

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  • Addressing America's Looming Healthcare Gap Crisis During COVID-19

    Addressing America's Looming Healthcare Gap Crisis During COVID-19

    While putting off care during the initial onset of the coronavirus made sense, continuing to do so will affect long-term outcomes. Here’s how providers can get patients back on track.

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  • Voices in Value-Based Care: Brad Bostic and Dr Peter Plantes from hc1

    Voices in Value-Based Care: Brad Bostic and Dr Peter Plantes from hc1

    Host Matt Fusan talks with Brad Bostic, Founder, Chairman, and CEO and Dr. Peter Plantes, Physician Executive from hc1 about leveraging lab data to drive personalized healthcare and why real-time...

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