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Welcome to the SPH Analytics Resource Library! We hope you find something interesting to read, watch, and share that will help your organization meet the goals of The Triple Aim.

  • Case Study - Using CG CAHPS to Increase Medicare Star Ratings

    Case Study - Using CG CAHPS to Increase Medicare Star Ratings

    A large health plan standardized its patient experience surveys using the CG CAHPS survey instrument recommended by SPH Analytics. SPH Analytics’ reporting and the health plan’s targeted follow-up...

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  • ‘Tis The (Flu) Season

    ‘Tis The (Flu) Season

    “I opened the door and influenza.” Okay, that’s a terrible pun, but an amusing way to welcome a very un-amusing time of year: flu season. Flu […]

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  • Planning for Q4 in a Year Like No Other

    Planning for Q4 in a Year Like No Other

    There’s no telling how the year 2020 will size up as a benchmark for future years of healthcare. Indeed, trying to use previous years as comparisons […]

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  • Addressing America's Looming Healthcare Gap Crisis During COVID-19

    Addressing America's Looming Healthcare Gap Crisis During COVID-19

    While putting off care during the initial onset of the coronavirus made sense, continuing to do so will affect long-term outcomes. Here’s how providers can get patients back on track.

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  • Voices in Value-Based Care: Brad Bostic and Dr Peter Plantes from hc1

    Voices in Value-Based Care: Brad Bostic and Dr Peter Plantes from hc1

    Host Matt Fusan talks with Brad Bostic, Founder, Chairman, and CEO and Dr. Peter Plantes, Physician Executive from hc1 about leveraging lab data to drive personalized healthcare and why real-time...

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  • Case Study - Qualitative Research to Uncover and Resolve Root Causes of Perceived Barriers to Care

    Case Study - Qualitative Research to Uncover and Resolve Root Causes of Perceived Barriers to Care

    As a result of lower-than-desired CAHPS® scores, a large regional health plan wanted to first understand the root causes of the low scores by engaging in more detail with its members, and then apply..

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  • Turn-key FHIR-Based Interoperability Platform for Health Plans to Comply with the 21st Century Cures Act30:28

    Turn-key FHIR-Based Interoperability Platform for Health Plans to Comply with the 21st Century Cures Act

    This webinar is an overview of Population Care | FHIRstation™, a turn-key scalable, secure, multi-tenant Interoperability Platform for Electronic Health Record (EHR) vendors, health plans, hospitals,

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  • Medicare Advantage Star Ratings: The New Patient Experience Imperative for Health Plans

    Medicare Advantage Star Ratings: The New Patient Experience Imperative for Health Plans

    CMS is putting more weight on patient experience measures in its Medicare Advantage and Part D Star ratings. What health plans can do now to improve their ratings.

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  • Solution Brief - Payer Provider Collaboration

    Solution Brief - Payer Provider Collaboration

    SPH Population Care solutions help health plans to monitor, track and improve quality outcomes for their member populations by engaging providers with actionable information.

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  • Webinar Recording: Patient Experience and Outreach in an Extraordinary Year

    Webinar Recording: Patient Experience and Outreach in an Extraordinary Year

    With more choices and a more engaged patient population making their own decisions about where to have elective surgery, it has never been more important to have a clear picture of how patients...

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  • CMS Announces New Timeline for HOS Fielding in 2021

    CMS Announces New Timeline for HOS Fielding in 2021

    CMS has just announced that fielding for Health Outcomes Surveys (HOS) will take place only from August through November, replacing the previous April through July timeline.

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  • Webinar Recording: Hindsight is 2020 - 4 Focus Items for Q41:00:31

    Webinar Recording: Hindsight is 2020 - 4 Focus Items for Q4

    2020 has been an unusual year by any measure, and for the member experience and quality improvement space, it has been unusually challenging. Regulatory programs have changed continually...

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  • Voices in Value-Based Care: Panel with Kevin Weinstein, Dr. Joel Shu, Dr. Amy Helwig, and Dan Marino

    Voices in Value-Based Care: Panel with Kevin Weinstein, Dr. Joel Shu, Dr. Amy Helwig, and Dan Marino

    Matt presents a panel discussion with front-line leaders about the role of quality measurement and population health in a post-COVID world. The panel is led by Moderator Kevin Weinstein,...

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  • QHP Enrollee Survey: Proposed 2021 Survey Tool Updates to Address Telehealth

    QHP Enrollee Survey: Proposed 2021 Survey Tool Updates to Address Telehealth

    CMS recently posted proposed updates to the QHP Enrollee Survey. This survey is required for health plan issuers operating as Qualified Health Plans on the Marketplace.

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  • Webinar Recording: ABCs of VBC - Understanding the Proposed 2021 Quality Payment Rule1:02:31

    Webinar Recording: ABCs of VBC - Understanding the Proposed 2021 Quality Payment Rule

    Federal health officials have released the proposed 2021 rule for the Medicare Quality Payment Program, including changes to the Merit-based Incentive Payment System (MIPS).

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  • SPH Analytics’ Launches FHIR-Based Interoperability Platform for Health Plans

    SPH Analytics’ Launches FHIR-Based Interoperability Platform for Health Plans

    Leading population health company expands product portfolio to empower health plans to comply with interoperability and patient access regulations within the 21st Century Cures Act

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  • SPH Insider Webinar: Understanding the Proposed 2021 Quality Payment Rule

    SPH Insider Webinar: Understanding the Proposed 2021 Quality Payment Rule

    SPH clients are invited to a special SPH Insider Webinar. Join us for an overview of the recently released proposed 2021 rule for the Medicare Quality Payment Program.

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  • The QPP Proposed Rule 2021: What’s in Store for MIPS and ACOs

    The QPP Proposed Rule 2021: What’s in Store for MIPS and ACOs

    Recently CMS released the proposed rule for the 2021 Quality Payment Program (QPP), which covers both the Merit-based Incentive Payment System (MIPS) and Alternative Payment Models (APMs).

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  • Case Study - Digging Deeper into CAHPS Scores to Understand Specific Drivers of Lower Scores

    Case Study - Digging Deeper into CAHPS Scores to Understand Specific Drivers of Lower Scores

    A large state-wide health plan needed to zero in on potential healthcare vulnerabilities as indicated by their recent CAHPS scores.

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  • Quality Reviews and SPH Analytics Partner to Offer One Integrated Platform for Real-time Patient Experience and Hospital CAHPS Feedback

    Quality Reviews and SPH Analytics Partner to Offer One Integrated Platform for Real-time Patient Experience and Hospital CAHPS Feedback

    Empowers health systems to conduct real-time service recovery while fulfilling CMS regulatory mandates

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