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Welcome to the SPH Analytics Resource Library! We hope you find something interesting to read, watch, and share that will help your organization meet the goals of The Triple Aim.

  • The 3 Main Steps to Great Patient Experience: Outreach, Engagement, and Satisfaction

    The 3 Main Steps to Great Patient Experience: Outreach, Engagement, and Satisfaction

    Sometimes when seeking the optimum healthcare experience for your patients and members, it may feel like, “You can’t get there from here.” But there are three […]

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  • Webinar Recording: Is Your Healthcare Workplace Safe? Assessing Employee Perceptions of Safety and Levels of Satisfaction in a COVID World47:31

    Webinar Recording: Is Your Healthcare Workplace Safe? Assessing Employee Perceptions of Safety and Levels of Satisfaction in a COVID World

    The COVID-19 pandemic has created new safety protocols and myriad new procedures for healthcare providers to follow. It is important to assess whether employees have internalized this safety culture.

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  • AHRQ Responds to Pandemic Telehealth Surge with New CAHPS Survey

    AHRQ Responds to Pandemic Telehealth Surge with New CAHPS Survey

    In November, the Agency for Healthcare Research and Quality (AHRQ) released a new version of the Clinician and Group CAHPS Survey (CG CAHPS) in response to the large-scale adoption of telehealth...

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  • SPH Analytics Strengthens its Focus and Innovation in Consumer Experience and Engagement Space

    SPH Analytics Strengthens its Focus and Innovation in Consumer Experience and Engagement Space

    SPH’s Population Health Division Merges with Azara Healthcare to Become a Separate, Industry Leader Alpharetta, GA – SPH Analytics (SPH), the leading healthcare measurement and analytics platform...

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  • Level up Your Engagement Strategy for 2021

    Level up Your Engagement Strategy for 2021

    Effective patient engagement is widely known to be tied to high quality care, outcomes, and cost savings. And while the healthcare industry continually stresses the importance of that connection,...

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  • Updates from Member Experience CAHPS Vendor Training

    Updates from Member Experience CAHPS Vendor Training

    Fall is the season when survey vendors attend vendor training sessions for HEDIS CAHPS, the QHP Enrollee Survey, and the MA & PDP CAHPS survey. SPH would like to share with you the program updates...

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  • Avoiding Common Pitfalls of Performance Guarantee Surveys

    Avoiding Common Pitfalls of Performance Guarantee Surveys

    Many health plans and pharmacy benefit managers (PBMs) have contractual commitments with their large clients to meet certain performance guarantees (“PGs”), including meeting minimum levels of...

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  • Health Plan Quality Improvement Planning Checklist

    Health Plan Quality Improvement Planning Checklist

    While the global pandemic has undoubtedly challenged many QI intiatives this year, health plans must ensure they are ready to meet the ongoing challenges in 2021.  Now is the time to plan...

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  • SPH Analytics Ranked by Modern Healthcare as Top Patient Experience Measurement Vendor in the Health Plan/Payer Market

    SPH Analytics Ranked by Modern Healthcare as Top Patient Experience Measurement Vendor in the Health Plan/Payer Market

    Member Experience and Engagement Leader Extends its Footprint in Annual National Rankings Alpharetta, GA – SPH Analytics (SPH), the leader in health plan member experience, announced today it has […]

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  • 100% of 5 Star-rated Medicare Advantage Prescription Drug Plans Partner with SPH Analytics

    100% of 5 Star-rated Medicare Advantage Prescription Drug Plans Partner with SPH Analytics

    SPH Analytics, the top ranked member experience measurement firm in the health plan market, announced today that all 21 Medicare Advantage Prescription Drug (MA-PD) health plans receiving the highest

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  • SPH Analytics’ Receives NCQA Certification for 2020 HEDIS Measures

    SPH Analytics’ Receives NCQA Certification for 2020 HEDIS Measures

    Brings Measure Library to 39 HEDIS Measures Including All of the CMS Star Measures Alpharetta, GA – SPH Analytics (SPH), a leader in healthcare analytics and population health  management,...

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  • Case Study - Using CG CAHPS to Increase Medicare Star Ratings

    Case Study - Using CG CAHPS to Increase Medicare Star Ratings

    A large health plan standardized its patient experience surveys using the CG CAHPS survey instrument recommended by SPH Analytics. SPH Analytics’ reporting and the health plan’s targeted follow-up...

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  • ‘Tis The (Flu) Season

    ‘Tis The (Flu) Season

    “I opened the door and influenza.” Okay, that’s a terrible pun, but an amusing way to welcome a very un-amusing time of year: flu season. Flu […]

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  • Planning for Q4 in a Year Like No Other

    Planning for Q4 in a Year Like No Other

    There’s no telling how the year 2020 will size up as a benchmark for future years of healthcare. Indeed, trying to use previous years as comparisons […]

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  • Addressing America's Looming Healthcare Gap Crisis During COVID-19

    Addressing America's Looming Healthcare Gap Crisis During COVID-19

    While putting off care during the initial onset of the coronavirus made sense, continuing to do so will affect long-term outcomes. Here’s how providers can get patients back on track.

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  • Case Study - Qualitative Research to Uncover and Resolve Root Causes of Perceived Barriers to Care

    Case Study - Qualitative Research to Uncover and Resolve Root Causes of Perceived Barriers to Care

    As a result of lower-than-desired CAHPS® scores, a large regional health plan wanted to first understand the root causes of the low scores by engaging in more detail with its members, and then apply..

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  • Medicare Advantage Star Ratings: The New Patient Experience Imperative for Health Plans

    Medicare Advantage Star Ratings: The New Patient Experience Imperative for Health Plans

    CMS is putting more weight on patient experience measures in its Medicare Advantage and Part D Star ratings. What health plans can do now to improve their ratings.

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  • Webinar Recording: Patient Experience and Outreach in an Extraordinary Year

    Webinar Recording: Patient Experience and Outreach in an Extraordinary Year

    With more choices and a more engaged patient population making their own decisions about where to have elective surgery, it has never been more important to have a clear picture of how patients...

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  • CMS Announces New Timeline for HOS Fielding in 2021

    CMS Announces New Timeline for HOS Fielding in 2021

    CMS has just announced that fielding for Health Outcomes Surveys (HOS) will take place only from August through November, replacing the previous April through July timeline.

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  • Webinar Recording: Hindsight is 2020 - 4 Focus Items for Q41:00:31

    Webinar Recording: Hindsight is 2020 - 4 Focus Items for Q4

    2020 has been an unusual year by any measure, and for the member experience and quality improvement space, it has been unusually challenging. Regulatory programs have changed continually...

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