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Welcome to the SPH Analytics Resource Library! We hope you find something interesting to read, watch, and share that will help your organization meet the goals of The Triple Aim.

  • 6 Things to Know About CMS’ 2023 Medicare Advantage Final Rule 

    6 Things to Know About CMS’ 2023 Medicare Advantage Final Rule 

    Read about upcoming changes from CMS’ 2023 Medicare Advantage (MA) final rule.  By Kaycee Glavich, […]

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  • Top 5 Reasons to Address Access to Care2:54

    Top 5 Reasons to Address Access to Care

    Access to care is crucial to achieving better health outcomes, controlling health costs, and improving #memberexperience. Discover the Top 5 reasons you need to address issues with access to care.

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  • How Improving DEI Can Boost Member Experience

    How Improving DEI Can Boost Member Experience

    As health plans brace for CAHPS survey season, member experience remains a focal point of strategy, central to Star Ratings and gauging satisfaction.

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  • How New Health Plan Initiatives in Equity Could Reshape Patient Care and Experience

    How New Health Plan Initiatives in Equity Could Reshape Patient Care and Experience

    Large health plans are making deliberate moves to show members they’re serious about health equity. In August 2021, Dr. Darrell Gray, a gastroenterologist, became the first chief health equity officer

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  • What Makes the 4.5- and 5-Star Rated High Performing Plans Different?

    What Makes the 4.5- and 5-Star Rated High Performing Plans Different?

    Every health plan wants to perform well for its members, of course, but it’s just a select crop of plans that can prove it with 4.5- or 5-Star Ratings from CMS and NCQA.

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  • Leveraging A More Impactful Analytics Strategy to Improve Your Health Plan Member CX

    Leveraging A More Impactful Analytics Strategy to Improve Your Health Plan Member CX

    Healthcare organizations are increasingly eager to leverage analytics technologies, including machine learning and artificial intelligence (AI), in new ways.

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  • Webinar Recording: Improving Member Access to Care1:05:15

    Webinar Recording: Improving Member Access to Care

    Improving member access to healthcare has long been a challenge for health plans, but as we kick off 2022, access to care has elevated importance.

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  • Collaboration, Access to Care, and Member Experience Essential to 2022 Health Plan Success

    Collaboration, Access to Care, and Member Experience Essential to 2022 Health Plan Success

    A look inside six trends that will shape and influence care, planning and performance over the next year for health plans. Value, quality, and experience topped health plan members’ wish lists in 202

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  • 100% of NCQA 5.0 Rated and 96% of CMS 4.5 and 5-Star Health Insurance Plans Use Member Experience Solutions from SPH Analytics

    100% of NCQA 5.0 Rated and 96% of CMS 4.5 and 5-Star Health Insurance Plans Use Member Experience Solutions from SPH Analytics

    SPH solutions are a key contributor for nation’s top-performing health plans – According to a recently released Health Plans Rating 2021 Report from […]

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  • Star Ratings: The Drive to 5

    Star Ratings: The Drive to 5

    A Focus on Member Experience Can Get Your Plan That 5th Star. With healthcare trends shifting as the coronavirus pandemic continues its evolution, there’s one issue in […]

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  • Webinar Recording: Payer-Provider Collaboration in the Healthcare Value Chain - Insights from Integrated Data Analysis1:01:11

    Webinar Recording: Payer-Provider Collaboration in the Healthcare Value Chain - Insights from Integrated Data Analysis

    Provider-related questions on the Medicare CAHPS survey are consistently in the top 5 key drivers for health plans’ performance, but these measures are difficult for health plans to impact

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  • Perceptions of Telehealth Among Commercial Members Who Responded to a Patient-Experience Survey During the Onset of the Pandemic

    Perceptions of Telehealth Among Commercial Members Who Responded to a Patient-Experience Survey During the Onset of the Pandemic

    The body of literature on telehealth perception among commercial members is limited. Therefore, we administered a patient-experienced survey (Clinician and Group Consumer Assessment of Healthcare...

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  • Re-Engaging Health Plan Members: 5 Foolproof Strategies

    Re-Engaging Health Plan Members: 5 Foolproof Strategies

    It’s no secret 2020 felt overwhelming for health plans and their members, from shifting regulatory and clinical guidance, to changes in benefits. As a result, many consumers were left wanting more out

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  • Press Ganey Acquires SPH Analytics

    Press Ganey Acquires SPH Analytics

    Press Ganey, the national leader in health care consumer and workforce engagement, today announced the acquisition of SPH Analytics (SPH), the national leader in member experience measurement and...

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  • Concordance of End-of-Life Care With End-of-Life Wishes in an Integrated Health Care System

    Concordance of End-of-Life Care With End-of-Life Wishes in an Integrated Health Care System

    Question How well are the end-of-life wishes of decedents 65 years or older met? Findings In this quality improvement study of next of kin of 715 decedents who died at 65 years or older...

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  • Fighting Survey Fatigue Versus Collecting the Data You Need

    Fighting Survey Fatigue Versus Collecting the Data You Need

    You walk into your local drugstore, get what you came for and check out. When you look at your receipt, it directs you to a website where you can complete a survey about your shopping experience.

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  • Improving Patient Experience, While Avoiding a Star Ratings Scandal

    Improving Patient Experience, While Avoiding a Star Ratings Scandal

    On March 15, California prosecutors sued Brookdale Senior Living, accusing the largest chain of senior living communities in the U.S. of manipulating the federal government’s Star ratings system.

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  • SPH Analytics Announces its National APEX Quality Award Winners for  Healthcare Excellence

    SPH Analytics Announces its National APEX Quality Award Winners for Healthcare Excellence

    SPH Analytics announced today that 68 healthcare provider organizations have earned its annual National APEX Quality Award.

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  • Making Your Health Risk Assessments Work for 2021

    Making Your Health Risk Assessments Work for 2021

    Health Risk Assessments (HRAs) arm employers and payers with the meaty consumer health data they need to assess individual health status, prioritize engagement and to motivate behavior change.

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  • Webinar Recording: Stars Ratings Updates - A Focus on Member Experience1:01:45

    Webinar Recording: Stars Ratings Updates - A Focus on Member Experience

    SPH joined forces with one of the leading health plan advisory firms, Gorman Health Group, and co-presented a timely webinar about the upcoming changes to Star Ratings calculations which weigh CAHPS

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