Latest Content

Welcome to the SPH Analytics Resource Library! We hope you find something interesting to read, watch, and share that will help your organization meet the goals of The Triple Aim.

  • Register Now: ABCs of VBC - Panel Discussion with Front-line Leaders on the Role of Quality Measurement and Population Health Post COVID-19

    Register Now: ABCs of VBC - Panel Discussion with Front-line Leaders on the Role of Quality Measurement and Population Health Post COVID-19

    As states begin to explore “reopening” in various ways, and providers and payers struggle with not only how to directly care for those impacted, but also how to ensure that their other patients...

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  • Register for Webinar: Improving CAHPS Scores with Drill-Down and Simulation Surveys

    Register for Webinar: Improving CAHPS Scores with Drill-Down and Simulation Surveys

    While CAHPS® is an important indicator of members' perception of their health plan and the quality of care they receive, in many cases CAHPS reporting doesn't pinpoint underlying problems

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  • Case Study - JCMC Technology and Workflow Improvements Lower Costs, Increase Revenue, Improve Patient Service

    Case Study - JCMC Technology and Workflow Improvements Lower Costs, Increase Revenue, Improve Patient Service

    JCMC’s journey to becoming a model physician group began with a familiar challenge: In today’s fast changing regulatory and payment environment, mid-sized and many large independent physician groups..

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  • Case Study - JCMC: Technology and Workflow Improvements Lower Overall Costs and Increase Revenue While Improving Patient Service

    Case Study - JCMC: Technology and Workflow Improvements Lower Overall Costs and Increase Revenue While Improving Patient Service

    JCMC’s journey to becoming a model physician group began with a familiar challenge: In today’s fast changing regulatory and payment environment, mid-sized and many large independent physician groups..

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  • SPH Analytics’ Receives Client Satisfaction Award, Expands Leadership Team

    SPH Analytics’ Receives Client Satisfaction Award, Expands Leadership Team

    Leading Population Health company recognized for top client satisfaction ratings for the fourth year in a row Alpharetta, GA – SPH Analytics (SPH), a leader in healthcare […]

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  • Voices in Value-Based Care: Stuart Fisk of Allegheny Health Network and Anne Dabrow-Woods of Wolters Kluwer Health Learning

    Voices in Value-Based Care: Stuart Fisk of Allegheny Health Network and Anne Dabrow-Woods of Wolters Kluwer Health Learning

    Host Matt Fusan speaks with Stuart Fisk, Nurse Practitioner and Director of the Center for Inclusion Health at Allegheny Health Network, and Anne Dabrow-Woods, Nurse Practitioner, Adjunct Faculty...

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  • Webinar Recording: ABCs of VBC - Effective Strategies for Crisis Communications_ COVID-19 and Beyond1:02:14

    Webinar Recording: ABCs of VBC - Effective Strategies for Crisis Communications_ COVID-19 and Beyond

    Now more than ever, it’s important for healthcare organizations to have a clear communication strategy for all of their stakeholders – customers, employees, community.

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  • Guide to: The 4 Most Important Measures of the Home Health Care CAHPS Survey

    Guide to: The 4 Most Important Measures of the Home Health Care CAHPS Survey

    And How to Use your Results to Improve Patient Experience and Star Ratings. In today’s consumer-driven environment, the reality is that more attention is being given to patient experience surveys.

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  • Webinar Recording: Market Research in Times of Crisis - Recommendations for the COVID-19 Pandemic1:03:44

    Webinar Recording: Market Research in Times of Crisis - Recommendations for the COVID-19 Pandemic

    We are living through unprecedented times as the coronavirus pandemic has caused major shifts in personal and community behaviors. Join SPH Analytics as we present trends in market research

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  • American Family Care’s CMO Shares Learnings from Data-Driven Performance Improvement in the Urgent-Care Setting

    American Family Care’s CMO Shares Learnings from Data-Driven Performance Improvement in the Urgent-Care Setting

    Benjamin Barlow, M.D., the CMO of American Family Care, the nation’s largest system of urgent care clinics, explains how AFC has become successful in using data to further performance improvement

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  • Voices in Value-Based Care: Dr. Glenn Loomis, Chief Medical Officer of Vocalto

    Voices in Value-Based Care: Dr. Glenn Loomis, Chief Medical Officer of Vocalto

    Host Matt Fusan talks to Dr. Glenn Loomis, Chief Medical Officer of Vocalto, about the future of artificial intelligence in healthcare.

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  • COVID-19 Regulatory Updates that Impact Health Plan CAHPS Surveys

    COVID-19 Regulatory Updates that Impact Health Plan CAHPS Surveys

    Here at SPH Analytics we’ve been busy interpreting and addressing all of the fast and furious regulatory updates that have come from NCQA and CMS these past few days.

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  • SPH Analytics Receives Designation of Essential Business

    SPH Analytics Receives Designation of Essential Business

    SPH Essential Personnel to continue in-person operations in its three Fort Worth locations  Alpharetta, GA – SPH Analytics (SPH), the top ranked member satisfaction measurement firm […]

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  • The Human Connection of Patient/Member Experience in the Age of COVID-19

    The Human Connection of Patient/Member Experience in the Age of COVID-19

    Like many of our health plan and delivery-of-care partners, here at SPH Analytics we’ve been adapting to a crisis that calls on us to approach each day with an open mind...

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  • SPH Analytics Launches Smart Patient Engagement Platform

    SPH Analytics Launches Smart Patient Engagement Platform

    Integrated predictive analytics solution closes care gaps in a targeted, personalized manner

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  • Webinar Recording: Long-term Quality Improvement in Urgent Care Settings46:15

    Webinar Recording: Long-term Quality Improvement in Urgent Care Settings

    HIMSS20 Presentation Presented Virtually by SPH Analytics with Dr. Benjamin Barlow, Chief Medical Officer of American Family Care Traditional primary care is struggling, but urgent care is thriving.

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  • 7 Big Potential Impacts to CAHPS and HOS via the MA & PDP Star Ratings

    7 Big Potential Impacts to CAHPS and HOS via the MA & PDP Star Ratings

    CMS recently released two substantive pieces of rulemaking. Both Part II of the Advance Notice of Methodological Changes for Calendar Year 2021 and the Contract Year 2021 and 2022 Medicare Advantage..

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  • CMS Interoperability and Patient Access Fact Sheet

    CMS Interoperability and Patient Access Fact Sheet

    The Interoperability and Patient Access final rule (CMS-9115-F) delivers on the Administration’s promise to put patients first, giving them access to their health information when they need it most an

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  • ONC’s Cures Act Final Rule

    ONC’s Cures Act Final Rule

    The rule is designed to give patients and their healthcare providers secure access to health information. It also aims to increase innovation and competition by fostering new applications.

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  • Webinar Recording: ABCs of VBC - Federal Health IT Policy Impacts on Value-Based Care1:01:32

    Webinar Recording: ABCs of VBC - Federal Health IT Policy Impacts on Value-Based Care

    The HHS Office of the National Coordinator for Health IT (ONC) will soon release transformative rules for promoting health data access and interoperability.

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