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Welcome to the SPH Analytics Resource Library! We hope you find something interesting to read, watch, and share that will help your organization meet the goals of The Triple Aim.

  • Avoiding Common Pitfalls of Performance Guarantee Surveys

    Avoiding Common Pitfalls of Performance Guarantee Surveys

    Many health plans and pharmacy benefit managers (PBMs) have contractual commitments with their large clients to meet certain performance guarantees (“PGs”), including meeting minimum levels of...

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  • Webinar Recording: ABCs of VBC - Patient Access and Interoperability Final Rules, Implications for Payers and Providers1:01:35

    Webinar Recording: ABCs of VBC - Patient Access and Interoperability Final Rules, Implications for Payers and Providers

    Earlier this year ONC and CMS issued two transformative rules that implement the interoperability and patient access provisions of the 21st Century Cures Act. These final rules require both payers an

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  • Health Plan Quality Improvement Planning Checklist

    Health Plan Quality Improvement Planning Checklist

    While the global pandemic has undoubtedly challenged many QI intiatives this year, health plans must ensure they are ready to meet the ongoing challenges in 2021.  Now is the time to plan...

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  • SPH Analytics Ranked by Modern Healthcare as Top Patient Experience Measurement Vendor in the Health Plan/Payer Market  for the Fourth Conse

    SPH Analytics Ranked by Modern Healthcare as Top Patient Experience Measurement Vendor in the Health Plan/Payer Market for the Fourth Conse

    Member Experience and Engagement Leader Extends its Footprint in Annual National Rankings Alpharetta, GA – SPH Analytics (SPH), the leader in health plan member experience, announced today it has […]

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  • 100% of 5 Star-rated Medicare Advantage Prescription Drug Plans Partner with SPH Analytics

    100% of 5 Star-rated Medicare Advantage Prescription Drug Plans Partner with SPH Analytics

    SPH Analytics, the top ranked member experience measurement firm in the health plan market, announced today that all 21 Medicare Advantage Prescription Drug (MA-PD) health plans receiving the highest

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  • SPH Analytics’ Receives NCQA Certification for 2020 HEDIS Measures

    SPH Analytics’ Receives NCQA Certification for 2020 HEDIS Measures

    Brings Measure Library to 39 HEDIS Measures Including All of the CMS Star Measures Alpharetta, GA – SPH Analytics (SPH), a leader in healthcare analytics and population health  management,...

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  • Voices in Value-Based Care: Drew Ivan from Lyniate

    Voices in Value-Based Care: Drew Ivan from Lyniate

    Host Matt Fusan talks with Drew Ivan, Chief Product and Strategy Officer at Lyniate about interoperability and the 21st Century Cures Act.

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  • Case Study - Using CG CAHPS to Increase Medicare Star Ratings

    Case Study - Using CG CAHPS to Increase Medicare Star Ratings

    A large health plan standardized its patient experience surveys using the CG CAHPS survey instrument recommended by SPH Analytics. SPH Analytics’ reporting and the health plan’s targeted follow-up...

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  • ‘Tis The (Flu) Season

    ‘Tis The (Flu) Season

    “I opened the door and influenza.” Okay, that’s a terrible pun, but an amusing way to welcome a very un-amusing time of year: flu season. Flu […]

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  • Planning for Q4 in a Year Like No Other

    Planning for Q4 in a Year Like No Other

    There’s no telling how the year 2020 will size up as a benchmark for future years of healthcare. Indeed, trying to use previous years as comparisons […]

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  • Addressing America's Looming Healthcare Gap Crisis During COVID-19

    Addressing America's Looming Healthcare Gap Crisis During COVID-19

    While putting off care during the initial onset of the coronavirus made sense, continuing to do so will affect long-term outcomes. Here’s how providers can get patients back on track.

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  • Voices in Value-Based Care: Brad Bostic and Dr Peter Plantes from hc1

    Voices in Value-Based Care: Brad Bostic and Dr Peter Plantes from hc1

    Host Matt Fusan talks with Brad Bostic, Founder, Chairman, and CEO and Dr. Peter Plantes, Physician Executive from hc1 about leveraging lab data to drive personalized healthcare and why real-time...

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  • Case Study - Qualitative Research to Uncover and Resolve Root Causes of Perceived Barriers to Care

    Case Study - Qualitative Research to Uncover and Resolve Root Causes of Perceived Barriers to Care

    As a result of lower-than-desired CAHPS® scores, a large regional health plan wanted to first understand the root causes of the low scores by engaging in more detail with its members, and then apply..

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  • Turn-key FHIR-Based Interoperability Platform for Health Plans to Comply with the 21st Century Cures Act30:28

    Turn-key FHIR-Based Interoperability Platform for Health Plans to Comply with the 21st Century Cures Act

    This webinar is an overview of Population Care | FHIRstation™, a turn-key scalable, secure, multi-tenant Interoperability Platform for Electronic Health Record (EHR) vendors, health plans, hospitals,

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  • Medicare Advantage Star Ratings: The New Patient Experience Imperative for Health Plans

    Medicare Advantage Star Ratings: The New Patient Experience Imperative for Health Plans

    CMS is putting more weight on patient experience measures in its Medicare Advantage and Part D Star ratings. What health plans can do now to improve their ratings.

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  • Solution Brief - Payer Provider Collaboration

    Solution Brief - Payer Provider Collaboration

    SPH Population Care solutions help health plans to monitor, track and improve quality outcomes for their member populations by engaging providers with actionable information.

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  • Webinar Recording: Patient Experience and Outreach in an Extraordinary Year

    Webinar Recording: Patient Experience and Outreach in an Extraordinary Year

    With more choices and a more engaged patient population making their own decisions about where to have elective surgery, it has never been more important to have a clear picture of how patients...

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  • CMS Announces New Timeline for HOS Fielding in 2021

    CMS Announces New Timeline for HOS Fielding in 2021

    CMS has just announced that fielding for Health Outcomes Surveys (HOS) will take place only from August through November, replacing the previous April through July timeline.

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  • Webinar Recording: Hindsight is 2020 - 4 Focus Items for Q41:00:31

    Webinar Recording: Hindsight is 2020 - 4 Focus Items for Q4

    2020 has been an unusual year by any measure, and for the member experience and quality improvement space, it has been unusually challenging. Regulatory programs have changed continually...

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  • Voices in Value-Based Care: Panel with Kevin Weinstein, Dr. Joel Shu, Dr. Amy Helwig, and Dan Marino

    Voices in Value-Based Care: Panel with Kevin Weinstein, Dr. Joel Shu, Dr. Amy Helwig, and Dan Marino

    Matt presents a panel discussion with front-line leaders about the role of quality measurement and population health in a post-COVID world. The panel is led by Moderator Kevin Weinstein,...

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