Latest Content

Welcome to the SPH Analytics Resource Library! We hope you find something interesting to read, watch, and share that will help your organization meet the goals of The Triple Aim.

  • Webinar Recording: Stars Ratings Updates - A Focus on Member Experience1:01:45

    Webinar Recording: Stars Ratings Updates - A Focus on Member Experience

    SPH joined forces with one of the leading health plan advisory firms, Gorman Health Group, and co-presented a timely webinar about the upcoming changes to Star Ratings calculations which weigh CAHPS

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  • SPH Analytics Achieves HITRUST CSF® Certification, Meeting the Highest Industry Standards for Healthcare Information Security

    SPH Analytics Achieves HITRUST CSF® Certification, Meeting the Highest Industry Standards for Healthcare Information Security

    SPH Analytics (SPH) today announced its solutions and systems have earned Certified status for information security by HITRUST.

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  • Why 2021 Patient Experience Will be Tied to Telehealth Success

    Why 2021 Patient Experience Will be Tied to Telehealth Success

    How consumers feel about their virtual care encounters will influence everything from CAHPS surveys to compensation beyond the pandemic.

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  • ASCA 2021 | April 26, May 3, & May 10

    ASCA 2021 | April 26, May 3, & May 10

    Join SPH Analytics at the ASCA 2021 Conference | Virtual Event | April 26, May 3, May 10th to learn more about our leading healthcare measurement and analytics platform

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  • Beryl PX Elevate | April 26-29, 2021 | Live Virtual Event

    Beryl PX Elevate | April 26-29, 2021 | Live Virtual Event

    Join SPH Analytics at the Patient Experience Conference 2021 - Elevate PX | Virtual Event | April 26-29, 2021 to learn more about our leading healthcare measurement and analytics platform

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  • RISE National 2021 | March 26, March 29-30, 2021 | Live Virtual Event

    RISE National 2021 | March 26, March 29-30, 2021 | Live Virtual Event

    Join SPH Analytics at the Rise National 2021 Live Streaming Virtual Event March 28-30,2021 to learn more about our leading healthcare measurement and analytics platform

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  • The 3 Main Steps to Great Patient Experience: Outreach, Engagement, and Satisfaction

    The 3 Main Steps to Great Patient Experience: Outreach, Engagement, and Satisfaction

    Sometimes when seeking the optimum healthcare experience for your patients and members, it may feel like, “You can’t get there from here.” But there are three […]

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  • Webinar Recording: Is Your Healthcare Workplace Safe? Assessing Employee Perceptions of Safety and Levels of Satisfaction in a COVID World47:31

    Webinar Recording: Is Your Healthcare Workplace Safe? Assessing Employee Perceptions of Safety and Levels of Satisfaction in a COVID World

    The COVID-19 pandemic has created new safety protocols and myriad new procedures for healthcare providers to follow. It is important to assess whether employees have internalized this safety culture.

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  • AHRQ Responds to Pandemic Telehealth Surge with New CAHPS Survey

    AHRQ Responds to Pandemic Telehealth Surge with New CAHPS Survey

    ESTHER TURNER, PRINCIPAL, PRODUCT MANAGEMENT In November, the Agency for Healthcare Research and Quality (AHRQ) released a new version of the Clinician and Group CAHPS Survey […]

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  • AHRQ Responds to Pandemic Telehealth Surge with New CAHPS Survey

    AHRQ Responds to Pandemic Telehealth Surge with New CAHPS Survey

    In November, the Agency for Healthcare Research and Quality (AHRQ) released a new version of the Clinician and Group CAHPS Survey (CG CAHPS) in response to the large-scale adoption of telehealth...

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  • SPH Analytics Strengthens its Focus and Innovation in Consumer Experience and Engagement Space

    SPH Analytics Strengthens its Focus and Innovation in Consumer Experience and Engagement Space

    SPH’s Population Health Division Merges with Azara Healthcare to Become a Separate, Industry Leader Alpharetta, GA – SPH Analytics (SPH), the leading healthcare measurement and analytics platform...

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  • SPH Analytics Strengthens its Focus and Innovation in Consumer Experience and Engagement Space

    SPH Analytics Strengthens its Focus and Innovation in Consumer Experience and Engagement Space

    SPH’s Population Health Division Merges with Azara Healthcare to Become a Separate, Industry Leader Alpharetta, GA – SPH Analytics (SPH), the leading healthcare measurement and analytics platform...

    Read Article
  • SPH Analytics Strengthens its Focus and Innovation in Consumer Experience and Engagement Space

    SPH Analytics Strengthens its Focus and Innovation in Consumer Experience and Engagement Space

    SPH’s Population Health Division Merges with Azara Healthcare to Become a Separate, Industry Leader Alpharetta, GA – SPH Analytics (SPH), the leading healthcare measurement and analytics platform...

    Read Article
  • Level up Your Engagement Strategy for 2021

    Level up Your Engagement Strategy for 2021

    Effective patient engagement is widely known to be tied to high quality care, outcomes, and cost savings. And while the healthcare industry continually stresses the importance of that connection,...

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  • Updates from Member Experience CAHPS Vendor Training

    Updates from Member Experience CAHPS Vendor Training

    ESTHER TURNER, PRINCIPAL, PRODUCT MANAGEMENT Fall is the season when survey vendors attend vendor training sessions for HEDIS® CAHPS®, the QHP Enrollee Survey, and the MA […]

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  • Updates from Member Experience CAHPS Vendor Training

    Updates from Member Experience CAHPS Vendor Training

    ESTHER TURNER, PRINCIPAL, PRODUCT MANAGEMENT Fall is the season when survey vendors attend vendor training sessions for HEDIS® CAHPS®, the QHP Enrollee Survey, and the MA […]

    Read Article
  • Updates from Member Experience CAHPS Vendor Training

    Updates from Member Experience CAHPS Vendor Training

    Fall is the season when survey vendors attend vendor training sessions for HEDIS CAHPS, the QHP Enrollee Survey, and the MA & PDP CAHPS survey. SPH would like to share with you the program updates...

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  • Avoiding Common Pitfalls of Performance Guarantee Surveys

    Avoiding Common Pitfalls of Performance Guarantee Surveys

    Many health plans and pharmacy benefit managers (PBMs) have contractual commitments with their large clients to meet certain performance guarantees (“PGs”), including meeting minimum levels of...

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  • Health Plan Quality Improvement Planning Checklist

    Health Plan Quality Improvement Planning Checklist

    While the global pandemic has undoubtedly challenged many QI intiatives this year, health plans must ensure they are ready to meet the ongoing challenges in 2021.  Now is the time to plan...

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  • SPH Analytics Ranked by Modern Healthcare as Top Patient Experience Measurement Vendor in the Health Plan/Payer Market  for the Fourth Conse

    SPH Analytics Ranked by Modern Healthcare as Top Patient Experience Measurement Vendor in the Health Plan/Payer Market for the Fourth Conse

    Member Experience and Engagement Leader Extends its Footprint in Annual National Rankings Alpharetta, GA – SPH Analytics (SPH), the leader in health plan member experience, announced today it has […]

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