Latest Content
Welcome to the SPH Analytics Resource Library! We hope you find something interesting to read, watch, and share that will help your organization meet the goals of The Triple Aim.
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Read ArticleRegister for Webinar: Improving Member Access to Care
Improving member access to healthcare has long been a challenge for health plans, but as we kick off 2022, access to care has elevated importance.
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Read ArticleWhat Makes the 4.5- and 5-Star Rated High Performing Plans Different?
Every health plan wants to perform well for its members, of course, but it’s just a select crop of plans that can prove it with 4.5- or 5-Star Ratings from CMS and NCQA.
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Read Article100% of NCQA 5.0 Rated and 96% of CMS 4.5 and 5-Star Health Insurance Plans Use Member Experience Solutions from SPH Analytics
SPH solutions are a key contributor for nation’s top-performing health plans – According to a recently released Health Plans Rating 2021 Report from […]
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Read ArticleStar Ratings: The Drive to 5
A Focus on Member Experience Can Get Your Plan That 5th Star. With healthcare trends shifting as the coronavirus pandemic continues its evolution, there’s one issue in […]
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1:01:11Watch VideoPayer-Provider Collaboration in the Healthcare Value Chain: Insights from Integrated Data Analysis
Provider-related questions on the Medicare CAHPS survey are consistently in the top 5 key drivers for health plans’ performance, but these measures are difficult for health plans to impact
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Read ArticlePerceptions of Telehealth Among Commercial Members Who Responded to a Patie
The body of literature on telehealth perception among commercial members is limited. Therefore, we administered a patient-experienced survey (Clinician and Group Consumer Assessment of Healthcare...
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Read ArticleRe-Engaging Health Plan Members: 5 Foolproof Strategies
It’s no secret 2020 felt overwhelming for health plans and their members, from shifting regulatory and clinical guidance, to changes in benefits. As a result, many consumers were left wanting more out
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Read ArticlePress Ganey Acquires SPH Analytics
Press Ganey, the national leader in health care consumer and workforce engagement, today announced the acquisition of SPH Analytics (SPH), the national leader in member experience measurement and...
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Read ArticleConcordance of End-of-Life Care With End-of-Life Wishes in an Integrated Health Care System
Question How well are the end-of-life wishes of decedents 65 years or older met? Findings In this quality improvement study of next of kin of 715 decedents who died at 65 years or older...
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Read ArticleFighting Survey Fatigue Versus Collecting the Data You Need
You walk into your local drugstore, get what you came for and check out. When you look at your receipt, it directs you to a website where you can complete a survey about your shopping experience.
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Read ArticleImproving Patient Experience, While Avoiding a Star Ratings Scandal
On March 15, California prosecutors sued Brookdale Senior Living, accusing the largest chain of senior living communities in the U.S. of manipulating the federal government’s Star ratings system.
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Read ArticleSPH Analytics Announces its National APEX Quality Award Winners for Healthcare Excellence
SPH Analytics announced today that 68 healthcare provider organizations have earned its annual National APEX Quality Award.
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Read ArticleMaking Your Health Risk Assessments Work for 2021
Health Risk Assessments (HRAs) arm employers and payers with the meaty consumer health data they need to assess individual health status, prioritize engagement and to motivate behavior change.
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1:01:45Watch VideoWebinar Recording: Stars Ratings Updates - A Focus on Member Experience
SPH joined forces with one of the leading health plan advisory firms, Gorman Health Group, and co-presented a timely webinar about the upcoming changes to Star Ratings calculations which weigh CAHPS
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Read ArticleSPH Analytics Achieves HITRUST CSF® Certification, Meeting the Highest Industry Standards for Healthcare Information Security
SPH Analytics (SPH) today announced its solutions and systems have earned Certified status for information security by HITRUST.
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Read ArticleWhy 2021 Patient Experience Will be Tied to Telehealth Success
How consumers feel about their virtual care encounters will influence everything from CAHPS surveys to compensation beyond the pandemic.
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Read ArticleThe 3 Main Steps to Great Patient Experience: Outreach, Engagement, and Satisfaction
Sometimes when seeking the optimum healthcare experience for your patients and members, it may feel like, “You can’t get there from here.” But there are three […]
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47:31Watch VideoWebinar Recording: Is Your Healthcare Workplace Safe? Assessing Employee Perceptions of Safety and Levels of Satisfaction in a COVID World
The COVID-19 pandemic has created new safety protocols and myriad new procedures for healthcare providers to follow. It is important to assess whether employees have internalized this safety culture.
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Read ArticleAHRQ Responds to Pandemic Telehealth Surge with New CAHPS Survey
In November, the Agency for Healthcare Research and Quality (AHRQ) released a new version of the Clinician and Group CAHPS Survey (CG CAHPS) in response to the large-scale adoption of telehealth...
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Read ArticleSPH Analytics Strengthens its Focus and Innovation in Consumer Experience and Engagement Space
SPH’s Population Health Division Merges with Azara Healthcare to Become a Separate, Industry Leader Alpharetta, GA – SPH Analytics (SPH), the leading healthcare measurement and analytics platform...
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