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Welcome to the SPH Analytics Resource Library! We hope you find something interesting to read, watch, and share that will help your organization meet the goals of The Triple Aim.

  • What Makes the 4.5- and 5-Star Rated High Performing Plans Different?

    What Makes the 4.5- and 5-Star Rated High Performing Plans Different?

    Every health plan wants to perform well for its members, of course, but it’s just a select crop of plans that can prove it with 4.5- or 5-Star Ratings from CMS and NCQA.

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  • 100% of NCQA 5.0 Rated and 96% of CMS 4.5 and 5-Star Health Insurance Plans Use Member Experience Solutions from SPH Analytics

    100% of NCQA 5.0 Rated and 96% of CMS 4.5 and 5-Star Health Insurance Plans Use Member Experience Solutions from SPH Analytics

    SPH solutions are a key contributor for nation’s top-performing health plans – According to a recently released Health Plans Rating 2021 Report from […]

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  • Star Ratings: The Drive to 5

    Star Ratings: The Drive to 5

    A Focus on Member Experience Can Get Your Plan That 5th Star. With healthcare trends shifting as the coronavirus pandemic continues its evolution, there’s one issue in […]

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  • Payer-Provider Collaboration in the Healthcare Value Chain: Insights from Integrated Data Analysis1:01:11

    Payer-Provider Collaboration in the Healthcare Value Chain: Insights from Integrated Data Analysis

    Provider-related questions on the Medicare CAHPS survey are consistently in the top 5 key drivers for health plans’ performance, but these measures are difficult for health plans to impact

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  • Perceptions of Telehealth Among Commercial Members Who Responded to a Patie

    Perceptions of Telehealth Among Commercial Members Who Responded to a Patie

    The body of literature on telehealth perception among commercial members is limited. Therefore, we administered a patient-experienced survey (Clinician and Group Consumer Assessment of Healthcare...

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  • Re-Engaging Health Plan Members: 5 Foolproof Strategies

    Re-Engaging Health Plan Members: 5 Foolproof Strategies

    It’s no secret 2020 felt overwhelming for health plans and their members, from shifting regulatory and clinical guidance, to changes in benefits. As a result, many consumers were left wanting more out

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  • Press Ganey Acquires SPH Analytics

    Press Ganey Acquires SPH Analytics

    Press Ganey, the national leader in health care consumer and workforce engagement, today announced the acquisition of SPH Analytics (SPH), the national leader in member experience measurement and...

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  • Concordance of End-of-Life Care With End-of-Life Wishes in an Integrated Health Care System

    Concordance of End-of-Life Care With End-of-Life Wishes in an Integrated Health Care System

    Question How well are the end-of-life wishes of decedents 65 years or older met? Findings In this quality improvement study of next of kin of 715 decedents who died at 65 years or older...

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  • Fighting Survey Fatigue Versus Collecting the Data You Need

    Fighting Survey Fatigue Versus Collecting the Data You Need

    You walk into your local drugstore, get what you came for and check out. When you look at your receipt, it directs you to a website where you can complete a survey about your shopping experience.

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  • Improving Patient Experience, While Avoiding a Star Ratings Scandal

    Improving Patient Experience, While Avoiding a Star Ratings Scandal

    On March 15, California prosecutors sued Brookdale Senior Living, accusing the largest chain of senior living communities in the U.S. of manipulating the federal government’s Star ratings system.

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  • SPH Analytics Announces its National APEX Quality Award Winners for  Healthcare Excellence

    SPH Analytics Announces its National APEX Quality Award Winners for Healthcare Excellence

    SPH Analytics announced today that 68 healthcare provider organizations have earned its annual National APEX Quality Award.

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  • Making Your Health Risk Assessments Work for 2021

    Making Your Health Risk Assessments Work for 2021

    Health Risk Assessments (HRAs) arm employers and payers with the meaty consumer health data they need to assess individual health status, prioritize engagement and to motivate behavior change.

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  • Webinar Recording: Stars Ratings Updates - A Focus on Member Experience1:01:45

    Webinar Recording: Stars Ratings Updates - A Focus on Member Experience

    SPH joined forces with one of the leading health plan advisory firms, Gorman Health Group, and co-presented a timely webinar about the upcoming changes to Star Ratings calculations which weigh CAHPS

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  • SPH Analytics Achieves HITRUST CSF® Certification, Meeting the Highest Industry Standards for Healthcare Information Security

    SPH Analytics Achieves HITRUST CSF® Certification, Meeting the Highest Industry Standards for Healthcare Information Security

    SPH Analytics (SPH) today announced its solutions and systems have earned Certified status for information security by HITRUST.

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  • Why 2021 Patient Experience Will be Tied to Telehealth Success

    Why 2021 Patient Experience Will be Tied to Telehealth Success

    How consumers feel about their virtual care encounters will influence everything from CAHPS surveys to compensation beyond the pandemic.

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  • The 3 Main Steps to Great Patient Experience: Outreach, Engagement, and Satisfaction

    The 3 Main Steps to Great Patient Experience: Outreach, Engagement, and Satisfaction

    Sometimes when seeking the optimum healthcare experience for your patients and members, it may feel like, “You can’t get there from here.” But there are three […]

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  • Webinar Recording: Is Your Healthcare Workplace Safe? Assessing Employee Perceptions of Safety and Levels of Satisfaction in a COVID World47:31

    Webinar Recording: Is Your Healthcare Workplace Safe? Assessing Employee Perceptions of Safety and Levels of Satisfaction in a COVID World

    The COVID-19 pandemic has created new safety protocols and myriad new procedures for healthcare providers to follow. It is important to assess whether employees have internalized this safety culture.

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  • AHRQ Responds to Pandemic Telehealth Surge with New CAHPS Survey

    AHRQ Responds to Pandemic Telehealth Surge with New CAHPS Survey

    In November, the Agency for Healthcare Research and Quality (AHRQ) released a new version of the Clinician and Group CAHPS Survey (CG CAHPS) in response to the large-scale adoption of telehealth...

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  • SPH Analytics Strengthens its Focus and Innovation in Consumer Experience and Engagement Space

    SPH Analytics Strengthens its Focus and Innovation in Consumer Experience and Engagement Space

    SPH’s Population Health Division Merges with Azara Healthcare to Become a Separate, Industry Leader Alpharetta, GA – SPH Analytics (SPH), the leading healthcare measurement and analytics platform...

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  • Level up Your Engagement Strategy for 2021

    Level up Your Engagement Strategy for 2021

    Effective patient engagement is widely known to be tied to high quality care, outcomes, and cost savings. And while the healthcare industry continually stresses the importance of that connection,...

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