White Paper - Translating Patient Satisfaction to Organizational Success

This white paper describes the benefits of using the Net Promoter ScoreSM (NPS®) in the healthcare setting following its success in various industries. As a simple, yet insightful metric, NPS can be instrumental in improving patient satisfaction scores, optimizing resource allocation, and empowering financial growth.

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2017 Largest Patient Satisfaction Measurement Firms Respondents
2017 Largest Patient Satisfaction Measurement Firms Respondents

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Webinar Recording: OAS CAHPS Panel Discussion - Your Questions Answered
Webinar Recording: OAS CAHPS Panel Discussion - Your Questions Answered

SPH Analytics hosts a panel discussion with our OAS CAHPS experts as they answer the questions most importa...