Webinar Recording: Go Beyond CAHPS - New Approaches to Patient Experience Improvement

This webinar covers regulatory updates, as well as innovations that drive satisfaction and improvement in the patient experience.

Topics Include:

  • Recent CAHPS Updates
  • Shorter Surveys for Quicker Data and Targeted Insights
  • Quality Intelligence for Service Recovery
  • Putting Net Promoter Score in Practice
  • Q & A Session
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Webinar Recording: MIPS Just Got Harder - Best Practices to Ensure MIPS Success in 2019
Webinar Recording: MIPS Just Got Harder - Best Practices to Ensure MIPS Success in 2019

In 2019 the MIPS program includes significant changes to benchmarks that make it harder for eligible clinic...

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