Esther Turner, Principal, Product Management

Esther Turner, Principal, Product Management for SPH Analytics, has been with SPH Analytics for more than eight years. She is an expert in member experience, and her responsibilities focus on our health plan products and survey solutions. Esther monitors requirements and updates from both NCQA and CMS. Her graduate work at Emory University included public policy and both qualitative and quantitative analysis.

  • AHRQ Responds to Pandemic Telehealth Surge with New CAHPS Survey

    AHRQ Responds to Pandemic Telehealth Surge with New CAHPS Survey

    In November, the Agency for Healthcare Research and Quality (AHRQ) released a new version of the Clinician and Group CAHPS Survey (CG CAHPS) in response to the large-scale adoption of telehealth...

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  • Updates from Member Experience CAHPS Vendor Training

    Updates from Member Experience CAHPS Vendor Training

    Fall is the season when survey vendors attend vendor training sessions for HEDIS CAHPS, the QHP Enrollee Survey, and the MA & PDP CAHPS survey. SPH would like to share with you the program updates...

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  • CMS Announces New Timeline for HOS Fielding in 2021

    CMS Announces New Timeline for HOS Fielding in 2021

    CMS has just announced that fielding for Health Outcomes Surveys (HOS) will take place only from August through November, replacing the previous April through July timeline.

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  • QHP Enrollee Survey: Proposed 2021 Survey Tool Updates to Address Telehealth

    QHP Enrollee Survey: Proposed 2021 Survey Tool Updates to Address Telehealth

    CMS recently posted proposed updates to the QHP Enrollee Survey. This survey is required for health plan issuers operating as Qualified Health Plans on the Marketplace.

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  • Elevating Patient Experience

    Elevating Patient Experience

    Hearing and Valuing the Voice of the Patient Person-centered care and the voice of the consumer have become increasingly vital measures of quality in the health care delivery system.

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  • COVID-19 Regulatory Updates that Impact Health Plan CAHPS Surveys

    COVID-19 Regulatory Updates that Impact Health Plan CAHPS Surveys

    Here at SPH Analytics we’ve been busy interpreting and addressing all of the fast and furious regulatory updates that have come from NCQA and CMS these past few days.

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  • The Human Connection of Patient/Member Experience in the Age of COVID-19

    The Human Connection of Patient/Member Experience in the Age of COVID-19

    Like many of our health plan and delivery-of-care partners, here at SPH Analytics we’ve been adapting to a crisis that calls on us to approach each day with an open mind...

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