Millennials and zoomers vs. boomers: How different generations seek out and choose healthcare providers
A comprehensive age-based breakdown of what patients consider, prioritize, and value when searching for and selecting care providers.
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A comprehensive age-based breakdown of what patients consider, prioritize, and value when searching for and selecting care providers.
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Information about HCAHPS patient survey reporting periods, expectations, and more. See how HCAHPS is measuring patient experience scores in hospitals.
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Discover the strategies health plans can use to identify members at risk of disenrollment and improve overall member retention.
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Is your health plan proactively understanding members' needs? Or are you relying on static methods to evaluate member satisfaction?
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Mid-level and front-line leaders are critical in healthcare. See how to support and empower these members of your workforce to be successful in their roles.
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Healthcare organizations must invest in social capital to create thriving healthcare organizations.
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See what improves new hire retention in healthcare, as well as key strategies for employee engagement and building a thriving workforce.
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Nurse burnout threatens healthcare. Industry leaders are collaborating on solutions for nurse well-being—leading to better patient care.
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Explore the influence of AI in healthcare. See how artificial intelligence is reshaping patient care and revolutionizing the future of medicine.
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Celebrating excellence in healthcare at Press Ganey's annual Human Experience Conference.
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Online doctor reviews build trust and drive consumer choice. See how online reviews are a critical factor on a patient's healthcare journey.
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Explore the power of continuous listening in healthcare—boosting engagement, patient experiences, and financial gains. Learn why a connected HX platform is vital for industry-wide change.
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Nursing-sensitive indicators (NSIs) provide insight into nursing practice and quality performance. See the latest NSI trends.
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Dive into the unique challenges faced by nurse managers today, and gain insights into navigating dynamic shifts in the healthcare landscape.
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See how to improve patient safety nationwide with these 3 foundational areas of focus.
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Healthcare consumerism significantly influences the patient customer journey and your patient acquisition strategies. See how to improve your healthcare digital front door.
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Nearly 1 in 5 RNs left their organization between 2022 and 2023. Focusing on listening and supporting during selection and onboarding is critical.
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Employee feedback is key to driving healthcare improvement. See how high-performing organizations continuously collect this meaningful data.
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Modifications are being made to the survey administration process that will allow for web-based responses.
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A veteran shares his insights into how healthcare, like the military, depends on a culture of high reliability.
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