Case Studies & Best Practices

  • Case Study - Using CG CAHPS to Increase Medicare Star Ratings

    Case Study - Using CG CAHPS to Increase Medicare Star Ratings

    A large health plan standardized its patient experience surveys using the CG CAHPS survey instrument recommended by SPH Analytics. SPH Analytics’ reporting and the health plan’s targeted follow-up...

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  • Case Study - Qualitative Research to Uncover and Resolve Root Causes of Perceived Barriers to Care

    Case Study - Qualitative Research to Uncover and Resolve Root Causes of Perceived Barriers to Care

    As a result of lower-than-desired CAHPS® scores, a large regional health plan wanted to first understand the root causes of the low scores by engaging in more detail with its members, and then apply..

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  • Case Study - Digging Deeper into CAHPS Scores to Understand Specific Drivers of Lower Scores

    Case Study - Digging Deeper into CAHPS Scores to Understand Specific Drivers of Lower Scores

    A large state-wide health plan needed to zero in on potential healthcare vulnerabilities as indicated by their recent CAHPS scores.

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  • Best Practices-Improving Provider Satisfaction in Rural Environment

    Best Practices-Improving Provider Satisfaction in Rural Environment

    Partnership HealthPlan of California (PHC) has been strongly focused on network provider satisfaction with their plan for more than a decade.

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  • Case Study - New Member Satisfaction

    Case Study - New Member Satisfaction

    Educating New Health Plan Members to Improve CAHPS Scores

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