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Best Practices-Improving Provider Satisfaction in Rural Environment


Partnership HealthPlan of California (PHC) has been strongly focused on network provider satisfaction with their plan for more than a decade. Because of this consistent attention and outreach (and backed with the plan’s longstanding quality care initiatives, specialty access, and support staffing), providers have expressed high levels of satisfaction with the plan – each year more than the one previous. PHC’s latest provider satisfaction survey, as administered and managed by SPH Analytics, has yielded a near perfect score for overall provider satisfaction with the plan (i.e. 99% in the plan’s southern region and 100% in the northern), setting the stage for successful NCQA interim accreditation.


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Case Study - Maximizing the Quality Performance Score
Case Study - Maximizing the Quality Performance Score

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