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Case Study - Digging Deeper into CAHPS Scores to Understand Specific Drivers of Lower Scores

Previous Flipbook
Case Study - Qualitative Research to Uncover and Resolve Root Causes of Perceived Barriers to Care
Case Study - Qualitative Research to Uncover and Resolve Root Causes of Perceived Barriers to Care

As a result of lower-than-desired CAHPS® scores, a large regional health plan wanted to first understand th...

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Best Practices-Improving Provider Satisfaction in Rural Environment
Best Practices-Improving Provider Satisfaction in Rural Environment

Partnership HealthPlan of California (PHC) has been strongly focused on network provider satisfaction with ...