Case Study - Digging Deeper into CAHPS Scores to Understand Specific Drivers of Lower Scores

A large health plan standardized its patient experience surveys using the CG CAHPS survey instrument recommended by SPH Analytics. SPH Analytics’ reporting and the health plan’s targeted follow-up...

As a result of lower-than-desired CAHPS® scores, a large regional health plan wanted to first understand the root causes of the low scores by engaging in more detail with its members, and then apply..

Partnership HealthPlan of California (PHC) has been strongly focused on network provider satisfaction with their plan for more than a decade.

Educating New Health Plan Members to Improve CAHPS Scores