A large health plan standardized its patient experience surveys using the CG CAHPS survey instrument recomm...
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A large health plan standardized its patient experience surveys using the CG CAHPS survey instrument recommended by SPH Analytics. SPH Analytics’ reporting and the health plan’s targeted follow-up...
A large state-wide health plan needed to zero in on potential healthcare vulnerabilities as indicated by their recent CAHPS scores.
Partnership HealthPlan of California (PHC) has been strongly focused on network provider satisfaction with their plan for more than a decade.
Educating New Health Plan Members to Improve CAHPS Scores