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Case Study - Qualitative Research to Uncover and Resolve Root Causes of Perceived Barriers to Care

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Case Study - Using CG CAHPS to Increase Medicare Star Ratings
Case Study - Using CG CAHPS to Increase Medicare Star Ratings

A large health plan standardized its patient experience surveys using the CG CAHPS survey instrument recomm...

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Case Study - Digging Deeper into CAHPS Scores to Understand Specific Drivers of Lower Scores
Case Study - Digging Deeper into CAHPS Scores to Understand Specific Drivers of Lower Scores

A large state-wide health plan needed to zero in on potential healthcare vulnerabilities as indicated by th...