Join Us for a Live Webinar
Tuesday, January 21, 2021
1:00 p.m. ET
The COVID-19 pandemic has created new safety protocols and myriad new procedures for healthcare providers to follow. It is important to assess whether employees have internalized this safety culture and perceive their workplace to be safe for their health and for the health and safety of the patients they serve. Employee feedback and ideas are an invaluable resource to help you understand the current dynamics of the workplace and also identify training requirements or learning activities. Measuring employee engagement and perceptions of workplace safety helps you spot potential issues early and take action. This is especially important in a COVID world where healthcare providers are overwhelmed and feeling pressure from ever-changing goals and safety procedures. Assessing the voice of healthcare employees gives them a sense of ownership and responsibility for workplace safety which in turn impacts the patient experience and level of satisfaction.
Join SPH Analytics to learn about several methods to listen to the voice of your employees and measure perceptions of satisfaction with your workplace and perceptions of your organization’s safety culture.
Learning objectives include:
Learn about AHRQ’s Patient Safety Culture™ (SOPS™) Survey Program for multiple healthcare settings: hospital, ambulatory surgery center, medical office, nursing home, community pharmacy
Listen to the voice of your healthcare employees to understand the employee experience and areas for improvement
Improve physician morale by measuring physician/provider satisfaction and gathering their input about areas of underperformance
Ask employees COVID-related questions to understand the impact of the pandemic on their experience