Webinar Recording: Improving CAHPS Scores with Drill-Down and Simulation Surveys

While CAHPS is an important indicator of members' perception of their health plan and the quality of care they receive, in many cases CAHPS reporting doesn't pinpoint underlying problems that can lower scores. And now that CMS has increased the weighting of patient experience and access measures from 2 to 4 beginning with the 2021 performance period, it is more important than ever to focus on improving CAHPS scores.

View this SPH Analytics complimentary recorded webinar that will help health plans better understand and derive insight from their CAHPS scores through the use of deep dive survey analysis and interim CAHPS studies.

Topics include:

  • Brief Overview
    • CAHPS Drill-Down Surveys (also known as Deep Dive)
    • CAHPS Simulation Surveys (also known as Off-Cycle or Mock CAHPS)
  • Review Your CAHPS Results
    • Compare member and respondent demographic profiles
    • Carefully review all aspects of your CAHPS results 
    • Identify your plan’s unique challenges and objectives
  • Conducting a CAHPS Drill-Down or Simulation Survey
    • Deciding which survey is best for your plan
    • Methodology and Sampling considerations
    • Case Study Examples
  • Q & A Session 
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