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47:31The COVID-19 pandemic has created new safety protocols and myriad new procedures for healthcare providers to follow. It is important to assess whether employees have internalized this safety culture.
In November, the Agency for Healthcare Research and Quality (AHRQ) released a new version of the Clinician and Group CAHPS Survey (CG CAHPS) in response to the large-scale adoption of telehealth...
SPH’s Population Health Division Merges with Azara Healthcare to Become a Separate, Industry Leader Alpharetta, GA – SPH Analytics (SPH), the leading healthcare measurement and analytics platform...
Fall is the season when survey vendors attend vendor training sessions for HEDIS CAHPS, the QHP Enrollee Survey, and the MA & PDP CAHPS survey. SPH would like to share with you the program updates...
Many health plans and pharmacy benefit managers (PBMs) have contractual commitments with their large clients to meet certain performance guarantees (“PGs”), including meeting minimum levels of...
Member Experience and Engagement Leader Extends its Footprint in Annual National Rankings Alpharetta, GA – SPH Analytics (SPH), the leader in health plan member experience, announced today it has […]
SPH Analytics, the top ranked member experience measurement firm in the health plan market, announced today that all 21 Medicare Advantage Prescription Drug (MA-PD) health plans receiving the highest
Brings Measure Library to 39 HEDIS Measures Including All of the CMS Star Measures Alpharetta, GA – SPH Analytics (SPH), a leader in healthcare analytics and population health management,...
A large health plan standardized its patient experience surveys using the CG CAHPS survey instrument recommended by SPH Analytics. SPH Analytics’ reporting and the health plan’s targeted follow-up...
The Stars Improvement Package from SPH Analytics helps you leverage your data to unlock insights and help identify areas of focus for your quality improvement efforts.
As a result of lower-than-desired CAHPS® scores, a large regional health plan wanted to first understand the root causes of the low scores by engaging in more detail with its members, and then apply..
1:00:312020 has been an unusual year by any measure, and for the member experience and quality improvement space, it has been unusually challenging. Regulatory programs have changed continually...
CMS recently posted proposed updates to the QHP Enrollee Survey. This survey is required for health plan issuers operating as Qualified Health Plans on the Marketplace.
Leading population health company expands product portfolio to empower health plans to comply with interoperability and patient access regulations within the 21st Century Cures Act
A large state-wide health plan needed to zero in on potential healthcare vulnerabilities as indicated by their recent CAHPS scores.
Leading population health company expands product portfolio to support healthcare providers ability to self-report in California VBC program Alpharetta, GA – SPH Analytics, a leader in healthcare...
While technology certainly hasn’t solved all our problems, one thing technology has provided healthcare is the opportunity to really personalize patient engagement at scale.
Technology helps better manage quality and cost across multiple payers for 500-provider Northern Michigan network Alpharetta, GA – SPH Analytics, a leader in healthcare analytics and […]
Experience, access, and complaints will matter more in future scores; current studies indicate plans currently are not communicating well with members.
1:04:57While CAHPS is an important indicator of members' perception of their health plan and the quality of care they receive, in many cases CAHPS reporting doesn't pinpoint underlying problems that can lowe