Previous Flipbook
Case Study - Using CG CAHPS to Increase Medicare Star Ratings
Case Study - Using CG CAHPS to Increase Medicare Star Ratings

A large health plan standardized its patient experience surveys using the CG CAHPS survey instrument recomm...

Next Flipbook
Case Study - Qualitative Research to Uncover and Resolve Root Causes of Perceived Barriers to Care
Case Study - Qualitative Research to Uncover and Resolve Root Causes of Perceived Barriers to Care

As a result of lower-than-desired CAHPS® scores, a large regional health plan wanted to first understand th...