This white paper describes the benefits of using the Net Promoter ScoreSM (NPS®) in the healthcare setting following its success in various industries. As a simple, yet insightful metric, NPS can be instrumental in improving patient satisfaction scores, optimizing resource allocation, and empowering financial growth.
SPH Analytics discharge phone calls can reduce your organizations readmissions rates and improve patient sa...
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SPH Analytics (SPH) today announced its solutions and systems have earned Certified status for information security by HITRUST.
The COVID-19 pandemic has created new safety protocols and myriad new procedures for healthcare providers to follow. It is important to assess whether employees have internalized this safety culture.
Brings Measure Library to 39 HEDIS Measures Including All of the CMS Star Measures Alpharetta, GA – SPH Analytics (SPH), a leader in healthcare analytics and population health management,...
SPH Analytics is uniquely qualified to maximize your CAHPS® for MIPS survey program and outcomes through our deep expertise, high response rates, and innovative and actionable reporting.
Empowers health systems to conduct real-time service recovery while fulfilling CMS regulatory mandates
Patient Experience Surveys deliver valuable information that help you improve performance and patient satisfaction. Understanding your patients’ experiences and perceptions is critical for training...
Technology helps better manage quality and cost across multiple payers for 500-provider Northern Michigan network Alpharetta, GA – SPH Analytics, a leader in healthcare analytics and […]
Talking “care gaps” while everyone is talking “coronavirus” is a bit like talking to a brick wall. So is “preventive care,” “non-critical regular screenings,” and other […]
Leading Population Health company recognized for top client satisfaction ratings for the fourth year in a row Alpharetta, GA – SPH Analytics (SPH), a leader in healthcare […]
Integrated predictive analytics solution closes care gaps in a targeted, personalized manner
Easier MIPS program management with enhanced financial impact analysis Alpharetta, GA – SPH Analytics, the leader in healthcare analytics and population health management, today announced the […]
Errors, accidents, injuries, infections, and even death – certainly nothing you would ever want to experience at any healthcare facility – yet, they happen. Hospitals, compounded by the […]
Combines portfolio of population health solutions with advanced MIPS analytics Alpharetta, GA – SPH Analytics, a top-ranked Population Health Management vendor, announced today that the SPH […]
The CG CAHPS Guide includes answers to questions such as: What is the purpose of the CG CAHPS Survey? Are there different versions of the CG CAHPS Survey? What other surveys are based on CG CAHPS?
Gastroenterology practice utilizes Population Care™ | Quality Measures to earn Exceptional Performance for MIPS 2017 submission Alpharetta, GA – SPH Analytics, the top ranked MACRA and […]
This webinar covers regulatory updates, as well as innovations that drive satisfaction and improvement in the patient experience. Topics Include: • Recent CAHPS Updates • Shorter Surveys for Quicker
Please see announcement below regarding the CMS Proposed Rule for Calendar Year 2019 for OAS CAHPS. The announcement is followed by additional thoughts from SPH Analytics. […]
SPH Analytics shares "5 Great Reasons" to administer the CG CAHPS survey.
As health plans face simultaneous pressures to improve customer experience and meet regulatory requirements, a broad-based range of initiatives is required.