Industry News
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Read ArticleWhy 2021 Patient Experience Will be Tied to Telehealth Success
How consumers feel about their virtual care encounters will influence everything from CAHPS surveys to compensation beyond the pandemic.
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Read ArticleLevel up Your Engagement Strategy for 2021
Effective patient engagement is widely known to be tied to high quality care, outcomes, and cost savings. And while the healthcare industry continually stresses the importance of that connection,...
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Read ArticleAvoiding Common Pitfalls of Performance Guarantee Surveys
Many health plans and pharmacy benefit managers (PBMs) have contractual commitments with their large clients to meet certain performance guarantees (“PGs”), including meeting minimum levels of...
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Read ArticleAddressing America's Looming Healthcare Gap Crisis During COVID-19
While putting off care during the initial onset of the coronavirus made sense, continuing to do so will affect long-term outcomes. Here’s how providers can get patients back on track.
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Read ArticleMedicare Advantage Star Ratings: The New Patient Experience Imperative for Health Plans
CMS is putting more weight on patient experience measures in its Medicare Advantage and Part D Star ratings. What health plans can do now to improve their ratings.
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Read ArticleThree ways payers and providers are improving collaboration during the COVID-19 pandemic
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Read ArticleThe Future of Personalized Patient Engagement: Driving Optimal Population Health Outcomes
While technology certainly hasn’t solved all our problems, one thing technology has provided healthcare is the opportunity to really personalize patient engagement at scale.
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Read ArticleHow Proactive Patient Engagement Can Influence Patient Health During COVID-19
More than half of approximately 600 consumers (52%) surveyed in mid-March—the time when major metropolitan areas began issuing “shelter-in-place” orders and encouraging “social distancing”...
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Read ArticleGauging Patients’ Healthcare Needs During a Crisis: Lessons from Successful Consumer Brands
What are patients’ most pressing healthcare needs during a crisis? If you ask healthcare plans and physicians, they’ll likely say “communication” and “care.”
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Read ArticleMedicare Advantage Star Rating Calculations Change; Act Now to Change 2023 Perceptions
Experience, access, and complaints will matter more in future scores; current studies indicate plans currently are not communicating well with members.
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Read ArticleHow Payers and Providers Can Align and Collaborate, with or without Vertical Integration
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Read Article88 ASCs awarded for excellence in patient satisfaction — 3 details
Eighty-eight ASCs were named recipients of the SPH Analytics National Apex Quality Award, a distinction recognizing providers who demonstrate excellence in patient satisfaction.
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Read Article5 ways to create and implement better MIPS quality improvement strategies
The Centers for Medicare & Medicaid Services (CMS) recently announced that 98.4 percent of eligible clinicians participated in the second year (2018) of Merit-based Incentive Payment System (MIPS).
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Read ArticlePhysicians are facing more demands on their time than ever. What can payers do to help?
Increased prevalence of complex, chronic conditions. Numerous documentation requirements. Digital transformation and disruption. The shift to value-based care models. With all of the change happening
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Read ArticlePatients who had surgery in ASC would recommend facilities, survey says
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Read ArticlePhysician Satisfaction With Health Plans: Results From a National Survey
Several physician and payer characteristics are associated with physician satisfaction with health plans. There is opportunity to improve physician satisfaction with payers, specifically in pharmacy.
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Read ArticleAn Interview with Amy Amick, President and CEO, SPH Analytics
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Read ArticleWHAT HEALTHCARE CEOS MUST MEASURE FOR BETTER CUSTOMER EXPERIENCES
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Read Article10 Benefits of a Robust ASC Patient Survey Program
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Read ArticleImproving the Patient Experience
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