Member Experience

  • Analysis of Payer Relationships as Key Driver of Physician Burnout

    Analysis of Payer Relationships as Key Driver of Physician Burnout

    SPH Analytics recently partnered with our client UPMC Health Plan to conduct research into physician satisfaction with health plans. The research uncovered several physician and payer […]

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  • Listen to
    –and Hear–
    Your Members

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  • Webinar Recording: STRONGER TOGETHER - SPH Analytics + DSS Research56:41

    Webinar Recording: STRONGER TOGETHER - SPH Analytics + DSS Research

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  • Physician Satisfaction With Health Plans: Results From a National Survey

    Physician Satisfaction With Health Plans: Results From a National Survey

    Several physician and payer characteristics are associated with physician satisfaction with health plans. There is opportunity to improve physician satisfaction with payers, specifically in pharmacy.

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  • SPH Analytics Acquires DSS Research, Strengthens Market Position as the Nation’s Premier Health Plan Market Research Firm

    SPH Analytics Acquires DSS Research, Strengthens Market Position as the Nation’s Premier Health Plan Market Research Firm

    Latest acquisition expands market presence to more than 350 health plans and 8,000 providers Alpharetta, GA – SPH Analytics, the top-ranked satisfaction measurement firm in the […]

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  • Webinar Recording: Improving CAHPS Scores with Drill-Down and Simulation Surveys1:08:19

    Webinar Recording: Improving CAHPS Scores with Drill-Down and Simulation Surveys

    While CAHPS is an important indicator of members' perception of their health plan and the quality of care they receive, in many cases CAHPS reporting doesn't pinpoint underlying problems that can lowe

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  • Webinar Recording: Qualitative Research - Enhance Your Business Insights45:35

    Webinar Recording: Qualitative Research - Enhance Your Business Insights

    View SPH Analytics complimentary webinar that will provide an overview of how qualitative research can help you better understand your members by capturing the beliefs, values, feelings, and motivatio

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  • CG CAHPS 3.0 Guide

    CG CAHPS 3.0 Guide

    The CG CAHPS Guide includes answers to questions such as: What is the purpose of the CG CAHPS Survey? Are there different versions of the CG CAHPS Survey? What other surveys are based on CG CAHPS?

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  • CAHPS for Quality Improvement1:22

    CAHPS for Quality Improvement

    When you partner with SPH Analytics, you get the value of 24 years of Experience and Expertise in conducting healthcare surveys. Delivering exceptional value, guidance, and insights, SPH has been an N

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  • Webinar Recording: Improve Your CAHPS Scores by Understanding Members’ Experience with Providers1:02:14

    Webinar Recording: Improve Your CAHPS Scores by Understanding Members’ Experience with Providers

    View our complimentary webinar recording that will present strategies to improve CAHPS scores through understanding a 360 degree view of member experience. Topics Include: - Learn more about CG CAHPS

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  • Morpace Health Joins SPH Analytics – Good News for Health Plans

    Morpace Health Joins SPH Analytics – Good News for Health Plans

    In this long and winding, if increasingly well-traveled, road toward value-based care, few things resonate more than an increasing share of the population actively engaged in […]

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  • Webinar Recording: The Iterative Quality Cycle - A Practical and Sustainable Approach to Improving Member Experience1:00:31

    Webinar Recording: The Iterative Quality Cycle - A Practical and Sustainable Approach to Improving Member Experience

    This complimentary webinar features a special guest speaker: Barry Blumenfeld, MD, MS. Senior Physician Informaticist from RTI International. Topics include: • Understanding and implementing an iter

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  • Health Plan Quality Improvement Planning Checklist

    Health Plan Quality Improvement Planning Checklist

    Multiple regulatory programs require health plans to report on their efforts to: improve health outcomes, prevent hospital readmissions, ensure patient safety and reduce medical errors, and […]

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  • SPH Analytics and Morpace Health Division Merge to Form Nation’s Largest Member Experience Measurement and Analytics Firm

    SPH Analytics and Morpace Health Division Merge to Form Nation’s Largest Member Experience Measurement and Analytics Firm

    Two healthcare survey leaders join forces to strengthen market research and member engagement expertise and broaden combined survey portfolio Alpharetta, GA – SPH Analytics, the top-ranked patient […]

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  • Webinar Recording - STRENGTH IN EXPERIENCE: SPH Analytics + Morpace Health1:04:16

    Webinar Recording - STRENGTH IN EXPERIENCE: SPH Analytics + Morpace Health

    During the one-hour presentation, you will: • Learn more about the newly combined SPH Analytics and Morpace Health organization • Hear about the expanded portfolio of solutions to listen to, analyze

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  • White Paper - Improving Member and Provider Satisfaction

    White Paper - Improving Member and Provider Satisfaction

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  • NCQA Best-Rated Health Plans Partner with SPH Analytics

    NCQA Best-Rated Health Plans Partner with SPH Analytics

    SPH Clients Represent 53% of Top Rated Plans Alpharetta, GA – SPH Analytics, the top ranked patient satisfaction measurement firm in the Health Insurer/Managed Care Plan […]

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  • Provider Satisfaction Survey Research and Best Practices

    Provider Satisfaction Survey Research and Best Practices

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  • SPH Analytics Recognized as #1 in the Payer Market for Member Experience Measurement for Second Year in a Row

    SPH Analytics Recognized as #1 in the Payer Market for Member Experience Measurement for Second Year in a Row

    Patient Experience and Engagement Leader Ranks as Top Vendor in the Health Plan Market and 3rd Overall in Annual List of Largest Patient Satisfaction Measurement Firms  […]

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  • New Member Enrollment1:16

    New Member Enrollment

    The enrollment period and the months that follow are critical to your new members. It's important to educate, engage, and begin to build satisfaction and loyalty during this important enrollment perio

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  • Case Study - New Member Satisfaction

    Case Study - New Member Satisfaction

    Educating New Health Plan Members to Improve CAHPS Scores

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