Member Experience & Engagement
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Read ArticleRegister for Webinar: Improving Member Access to Care
Improving member access to healthcare has long been a challenge for health plans, but as we kick off 2022, access to care has elevated importance.
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Read Article100% of NCQA 5.0 Rated and 96% of CMS 4.5 and 5-Star Health Insurance Plans Use Member Experience Solutions from SPH Analytics
SPH solutions are a key contributor for nation’s top-performing health plans – According to a recently released Health Plans Rating 2021 Report from […]
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1:01:11Watch VideoPayer-Provider Collaboration in the Healthcare Value Chain: Insights from Integrated Data Analysis
Provider-related questions on the Medicare CAHPS survey are consistently in the top 5 key drivers for health plans’ performance, but these measures are difficult for health plans to impact
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Read ArticleStar Ratings: The Drive to 5
A Focus on Member Experience Can Get Your Plan That 5th Star. With healthcare trends shifting as the coronavirus pandemic continues its evolution, there’s one issue in […]
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1:01:45Watch VideoWebinar Recording: Stars Ratings Updates - A Focus on Member Experience
SPH joined forces with one of the leading health plan advisory firms, Gorman Health Group, and co-presented a timely webinar about the upcoming changes to Star Ratings calculations which weigh CAHPS
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Read ArticleSPH Analytics Achieves HITRUST CSF® Certification, Meeting the Highest Industry Standards for Healthcare Information Security
SPH Analytics (SPH) today announced its solutions and systems have earned Certified status for information security by HITRUST.
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Read ArticleAHRQ Responds to Pandemic Telehealth Surge with New CAHPS Survey
In November, the Agency for Healthcare Research and Quality (AHRQ) released a new version of the Clinician and Group CAHPS Survey (CG CAHPS) in response to the large-scale adoption of telehealth...
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Read ArticleSPH Analytics Strengthens its Focus and Innovation in Consumer Experience and Engagement Space
SPH’s Population Health Division Merges with Azara Healthcare to Become a Separate, Industry Leader Alpharetta, GA – SPH Analytics (SPH), the leading healthcare measurement and analytics platform...
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Read ArticleUpdates from Member Experience CAHPS Vendor Training
Fall is the season when survey vendors attend vendor training sessions for HEDIS CAHPS, the QHP Enrollee Survey, and the MA & PDP CAHPS survey. SPH would like to share with you the program updates...
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Read ArticleAvoiding Common Pitfalls of Performance Guarantee Surveys
Many health plans and pharmacy benefit managers (PBMs) have contractual commitments with their large clients to meet certain performance guarantees (“PGs”), including meeting minimum levels of...
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Read ArticleSPH Analytics Ranked by Modern Healthcare as Top Patient Experience Measurement Vendor in the Health Plan/Payer Market
Member Experience and Engagement Leader Extends its Footprint in Annual National Rankings Alpharetta, GA – SPH Analytics (SPH), the leader in health plan member experience, announced today it has […]
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Read Article100% of 5 Star-rated Medicare Advantage Prescription Drug Plans Partner with SPH Analytics
SPH Analytics, the top ranked member experience measurement firm in the health plan market, announced today that all 21 Medicare Advantage Prescription Drug (MA-PD) health plans receiving the highest
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Read ArticleSPH Analytics’ Receives NCQA Certification for 2020 HEDIS Measures
Brings Measure Library to 39 HEDIS Measures Including All of the CMS Star Measures Alpharetta, GA – SPH Analytics (SPH), a leader in healthcare analytics and population health management,...
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Read Flipbook
Case Study - Using CG CAHPS to Increase Medicare Star Ratings
A large health plan standardized its patient experience surveys using the CG CAHPS survey instrument recommended by SPH Analytics. SPH Analytics’ reporting and the health plan’s targeted follow-up...
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Read FlipbookBrochure - Stars Improvement Package
The Stars Improvement Package from SPH Analytics helps you leverage your data to unlock insights and help identify areas of focus for your quality improvement efforts.
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Read FlipbookCase Study - Qualitative Research to Uncover and Resolve Root Causes of Perceived Barriers to Care
As a result of lower-than-desired CAHPS® scores, a large regional health plan wanted to first understand the root causes of the low scores by engaging in more detail with its members, and then apply..
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1:00:31Watch VideoWebinar Recording: Hindsight is 2020 - 4 Focus Items for Q4
2020 has been an unusual year by any measure, and for the member experience and quality improvement space, it has been unusually challenging. Regulatory programs have changed continually...
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Read FlipbookBrochure - Performance Guarantee Program
Performance guarantee (PG) programs can be an important part of a health plan’s or pharmacy benefit manager’s growth and client retention plan.
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Read ArticleQHP Enrollee Survey: Proposed 2021 Survey Tool Updates to Address Telehealth
CMS recently posted proposed updates to the QHP Enrollee Survey. This survey is required for health plan issuers operating as Qualified Health Plans on the Marketplace.
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Read FlipbookCase Study - Digging Deeper into CAHPS Scores to Understand Specific Drivers of Lower Scores
A large state-wide health plan needed to zero in on potential healthcare vulnerabilities as indicated by their recent CAHPS scores.
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