Member Experience
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Read ArticleThe Future of Personalized Patient Engagement: Driving Optimal Population Health Outcomes
While technology certainly hasn’t solved all our problems, one thing technology has provided healthcare is the opportunity to really personalize patient engagement at scale.
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Read FlipbookBrochure - ACO CAHPS Survey Solution
SPH Analytics is uniquely qualified to maximize your CAHPS for ACOs survey program and outcomes through our deep expertise, high response rates, and innovative and actionable reporting.
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1:04:57Watch VideoWebinar Recording: Improving CAHPS Scores with Drill-Down and Simulation Surveys
While CAHPS is an important indicator of members' perception of their health plan and the quality of care they receive, in many cases CAHPS reporting doesn't pinpoint underlying problems that can lowe
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Read FlipbookGuide to: Closing HEDIS Care Gaps
A High-Touch, Personalized Approach for Closing Gaps in Care that Impact HEDIS Measures: Targeted patient outreach and engagement can have a significant impact on the quality of patient care...
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Read FlipbookFlyer - 2020 CAHPS Enhancement Services
The year 2020 has been an unprecedented challenge for healthcare organizations – not simply due to the onslaught of COVID-19, but also the accompanying array of regulatory updates,
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1:02:14Watch VideoWebinar Recording: ABCs of VBC - Effective Strategies for Crisis Communications_ COVID-19 and Beyond
Now more than ever, it’s important for healthcare organizations to have a clear communication strategy for all of their stakeholders – customers, employees, community.
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Read FlipbookSolution Brief - COVID-19 National Member Experience Tracking Study
These are unprecedented times in the US and around the world. Health care systems are under stress and everyone has questions.
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1:03:44Watch VideoWebinar Recording: Market Research in Times of Crisis - Recommendations for the COVID-19 Pandemic
We are living through unprecedented times as the coronavirus pandemic has caused major shifts in personal and community behaviors. Join SPH Analytics as we present trends in market research
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Read Article7 Big Potential Impacts to CAHPS and HOS via the MA & PDP Star Ratings
CMS recently released two substantive pieces of rulemaking. Both Part II of the Advance Notice of Methodological Changes for Calendar Year 2021 and the Contract Year 2021 and 2022 Medicare Advantage..
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Read FlipbookBrochure - Smart Member Engagement
Every healthcare provider and health plan is trying to do the same thing: drive patient action. But how do you effectively motivate your patients or members?
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Read ArticleSPH Analytics Launches Smart Patient Engagement Platform
Integrated predictive analytics solution closes care gaps in a targeted, personalized manner
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Read ArticleHIMSS 2020 | March 9-13, 2020 | Orlando
Join SPH Analytics in Booth #4775 at HIMSS20 to learn more about our population health, quality measures, financial analytics, and patient experience solutions.
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1:02:13Watch VideoWebinar Recording: Using Business Intelligence to Focus Medicare Stars Improvement
While CAHPS® is an important indicator of members' perception of their health plan and the quality of care they receive, in many cases CAHPS reporting doesn't pinpoint underlying problems that can low
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Read FlipbookBest Practices-Improving Provider Satisfaction in Rural Environment
Partnership HealthPlan of California (PHC) has been strongly focused on network provider satisfaction with their plan for more than a decade.
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Read FlipbookBrochure - Experience Explorer
SPH’s Experience Explorer is a dynamic tool for exploring and segmenting your organization’s member experience data at a granular level.
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Read ArticleAnalysis of Payer Relationships as Key Driver of Physician Burnout
SPH Analytics recently partnered with our client UPMC Health Plan to conduct research into physician satisfaction with health plans. The research uncovered several physician and payer […]
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56:41Watch VideoWebinar Recording: STRONGER TOGETHER - SPH Analytics + DSS Research
During the one-hour presentation, you will: Learn more about the newly combined SPH Analytics and DSS Research organization and hear about the expanded portfolio of solutions.
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Read ArticlePhysician Satisfaction With Health Plans: Results From a National Survey
Several physician and payer characteristics are associated with physician satisfaction with health plans. There is opportunity to improve physician satisfaction with payers, specifically in pharmacy.
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Read ArticleSPH Analytics Acquires DSS Research, Strengthens Market Position as the Nation’s Premier Health Plan Market Research Firm
Latest acquisition expands market presence to more than 350 health plans and 8,000 providers Alpharetta, GA – SPH Analytics, the top-ranked satisfaction measurement firm in the […]
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1:08:19Watch VideoWebinar Recording: Improving CAHPS Scores with Drill-Down and Simulation Surveys
While CAHPS is an important indicator of members' perception of their health plan and the quality of care they receive, in many cases CAHPS reporting doesn't pinpoint underlying problems that can lowe
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