Member Experience

  • Avoiding Common Pitfalls of Performance Guarantee Surveys

    Avoiding Common Pitfalls of Performance Guarantee Surveys

    Many health plans and pharmacy benefit managers (PBMs) have contractual commitments with their large clients to meet certain performance guarantees (“PGs”), including meeting minimum levels of...

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  • Listen to
    –and Hear–
    Your Members

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  • SPH Analytics Ranked by Modern Healthcare as Top Patient Experience Measurement Vendor in the Health Plan/Payer Market  for the Fourth Conse

    SPH Analytics Ranked by Modern Healthcare as Top Patient Experience Measurement Vendor in the Health Plan/Payer Market for the Fourth Conse

    Member Experience and Engagement Leader Extends its Footprint in Annual National Rankings Alpharetta, GA – SPH Analytics (SPH), the leader in health plan member experience, announced today it has […]

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  • 100% of 5 Star-rated Medicare Advantage Prescription Drug Plans Partner with SPH Analytics

    100% of 5 Star-rated Medicare Advantage Prescription Drug Plans Partner with SPH Analytics

    SPH Analytics, the top ranked member experience measurement firm in the health plan market, announced today that all 21 Medicare Advantage Prescription Drug (MA-PD) health plans receiving the highest

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  • SPH Analytics’ Receives NCQA Certification for 2020 HEDIS Measures

    SPH Analytics’ Receives NCQA Certification for 2020 HEDIS Measures

    Brings Measure Library to 39 HEDIS Measures Including All of the CMS Star Measures Alpharetta, GA – SPH Analytics (SPH), a leader in healthcare analytics and population health  management,...

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  • Case Study - Using CG CAHPS to Increase Medicare Star Ratings

    Case Study - Using CG CAHPS to Increase Medicare Star Ratings

    A large health plan standardized its patient experience surveys using the CG CAHPS survey instrument recommended by SPH Analytics. SPH Analytics’ reporting and the health plan’s targeted follow-up...

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  • Brochure - Stars Improvement Package

    Brochure - Stars Improvement Package

    The Stars Improvement Package from SPH Analytics helps you leverage your data to unlock insights and help identify areas of focus for your quality improvement efforts.

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  • Case Study - Qualitative Research to Uncover and Resolve Root Causes of Perceived Barriers to Care

    Case Study - Qualitative Research to Uncover and Resolve Root Causes of Perceived Barriers to Care

    As a result of lower-than-desired CAHPS® scores, a large regional health plan wanted to first understand the root causes of the low scores by engaging in more detail with its members, and then apply..

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  • Webinar Recording: Hindsight is 2020 - 4 Focus Items for Q41:00:31

    Webinar Recording: Hindsight is 2020 - 4 Focus Items for Q4

    2020 has been an unusual year by any measure, and for the member experience and quality improvement space, it has been unusually challenging. Regulatory programs have changed continually...

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  • Brochure - Performance Guarantee Program

    Brochure - Performance Guarantee Program

    Performance guarantee (PG) programs can be an important part of a health plan’s or pharmacy benefit manager’s growth and client retention plan.

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  • QHP Enrollee Survey: Proposed 2021 Survey Tool Updates to Address Telehealth

    QHP Enrollee Survey: Proposed 2021 Survey Tool Updates to Address Telehealth

    CMS recently posted proposed updates to the QHP Enrollee Survey. This survey is required for health plan issuers operating as Qualified Health Plans on the Marketplace.

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  • Case Study - Digging Deeper into CAHPS Scores to Understand Specific Drivers of Lower Scores

    Case Study - Digging Deeper into CAHPS Scores to Understand Specific Drivers of Lower Scores

    A large state-wide health plan needed to zero in on potential healthcare vulnerabilities as indicated by their recent CAHPS scores.

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  • SPH Analytics Announces Dedicated Solution for California’s Integrated Healthcare Association Commercial HMO AMP Program

    SPH Analytics Announces Dedicated Solution for California’s Integrated Healthcare Association Commercial HMO AMP Program

    Leading population health company expands product portfolio to support healthcare providers ability to self-report in California VBC program Alpharetta, GA – SPH Analytics, a leader in healthcare...

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  • The Future of Personalized Patient Engagement: Driving Optimal Population Health Outcomes

    The Future of Personalized Patient Engagement: Driving Optimal Population Health Outcomes

    While technology certainly hasn’t solved all our problems, one thing technology has provided healthcare is the opportunity to really personalize patient engagement at scale.

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  • How Proactive Patient Engagement Can Influence Patient Health During COVID-19

    How Proactive Patient Engagement Can Influence Patient Health During COVID-19

    More than half of approximately 600 consumers (52%) surveyed in mid-March—the time when major metropolitan areas began issuing “shelter-in-place” orders and encouraging “social distancing”...

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  • Gauging Patients’ Healthcare Needs During a Crisis: Lessons from Successful Consumer Brands

    Gauging Patients’ Healthcare Needs During a Crisis: Lessons from Successful Consumer Brands

    What are patients’ most pressing healthcare needs during a crisis? If you ask healthcare plans and physicians, they’ll likely say “communication” and “care.”

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  • Brochure - ACO CAHPS Survey Solution

    Brochure - ACO CAHPS Survey Solution

    SPH Analytics is uniquely qualified to maximize your CAHPS for ACOs survey program and outcomes through our deep expertise, high response rates, and innovative and actionable reporting.

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  • Medicare Advantage Star Rating Calculations Change; Act Now to Change 2023 Perceptions

    Medicare Advantage Star Rating Calculations Change; Act Now to Change 2023 Perceptions

    Experience, access, and complaints will matter more in future scores; current studies indicate plans currently are not communicating well with members.

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  • Webinar Recording: Improving CAHPS Scores with Drill-Down and Simulation Surveys1:04:57

    Webinar Recording: Improving CAHPS Scores with Drill-Down and Simulation Surveys

    While CAHPS is an important indicator of members' perception of their health plan and the quality of care they receive, in many cases CAHPS reporting doesn't pinpoint underlying problems that can lowe

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  • Guide to: Closing HEDIS Care Gaps

    Guide to: Closing HEDIS Care Gaps

    A High-Touch, Personalized Approach for Closing Gaps in Care that Impact HEDIS Measures: Targeted patient outreach and engagement can have a significant impact on the quality of patient care...

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  • Flyer - 2020 CAHPS Enhancement Services

    Flyer - 2020 CAHPS Enhancement Services

    The year 2020 has been an unprecedented challenge for healthcare organizations – not simply due to the onslaught of COVID-19, but also the accompanying array of regulatory updates,

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