Member Experience & Engagement
-
Read ArticleAHRQ Responds to Pandemic Telehealth Surge with New CAHPS Survey
In November, the Agency for Healthcare Research and Quality (AHRQ) released a new version of the Clinician and Group CAHPS Survey (CG CAHPS) in response to the large-scale adoption of telehealth...
-
Listen to
Learn More
–and Hear–
Your Members -
Read ArticleSPH Analytics Strengthens its Focus and Innovation in Consumer Experience and Engagement Space
SPH’s Population Health Division Merges with Azara Healthcare to Become a Separate, Industry Leader Alpharetta, GA – SPH Analytics (SPH), the leading healthcare measurement and analytics platform...
-
Read ArticleUpdates from Member Experience CAHPS Vendor Training
Fall is the season when survey vendors attend vendor training sessions for HEDIS CAHPS, the QHP Enrollee Survey, and the MA & PDP CAHPS survey. SPH would like to share with you the program updates...
-
Read ArticleAvoiding Common Pitfalls of Performance Guarantee Surveys
Many health plans and pharmacy benefit managers (PBMs) have contractual commitments with their large clients to meet certain performance guarantees (“PGs”), including meeting minimum levels of...
-
Read ArticleSPH Analytics Ranked by Modern Healthcare as Top Patient Experience Measurement Vendor in the Health Plan/Payer Market
Member Experience and Engagement Leader Extends its Footprint in Annual National Rankings Alpharetta, GA – SPH Analytics (SPH), the leader in health plan member experience, announced today it has […]
-
Read Article100% of 5 Star-rated Medicare Advantage Prescription Drug Plans Partner with SPH Analytics
SPH Analytics, the top ranked member experience measurement firm in the health plan market, announced today that all 21 Medicare Advantage Prescription Drug (MA-PD) health plans receiving the highest
-
Read ArticleSPH Analytics’ Receives NCQA Certification for 2020 HEDIS Measures
Brings Measure Library to 39 HEDIS Measures Including All of the CMS Star Measures Alpharetta, GA – SPH Analytics (SPH), a leader in healthcare analytics and population health management,...
-
Read Flipbook
Case Study - Using CG CAHPS to Increase Medicare Star Ratings
A large health plan standardized its patient experience surveys using the CG CAHPS survey instrument recommended by SPH Analytics. SPH Analytics’ reporting and the health plan’s targeted follow-up...
-
Read FlipbookBrochure - Stars Improvement Package
The Stars Improvement Package from SPH Analytics helps you leverage your data to unlock insights and help identify areas of focus for your quality improvement efforts.
-
Read FlipbookCase Study - Qualitative Research to Uncover and Resolve Root Causes of Perceived Barriers to Care
As a result of lower-than-desired CAHPS® scores, a large regional health plan wanted to first understand the root causes of the low scores by engaging in more detail with its members, and then apply..
-
1:00:31Watch VideoWebinar Recording: Hindsight is 2020 - 4 Focus Items for Q4
2020 has been an unusual year by any measure, and for the member experience and quality improvement space, it has been unusually challenging. Regulatory programs have changed continually...
-
Read FlipbookBrochure - Performance Guarantee Program
Performance guarantee (PG) programs can be an important part of a health plan’s or pharmacy benefit manager’s growth and client retention plan.
-
Read ArticleQHP Enrollee Survey: Proposed 2021 Survey Tool Updates to Address Telehealth
CMS recently posted proposed updates to the QHP Enrollee Survey. This survey is required for health plan issuers operating as Qualified Health Plans on the Marketplace.
-
Read FlipbookCase Study - Digging Deeper into CAHPS Scores to Understand Specific Drivers of Lower Scores
A large state-wide health plan needed to zero in on potential healthcare vulnerabilities as indicated by their recent CAHPS scores.
-
Read ArticleSPH Analytics Announces Dedicated Solution for California’s Integrated Healthcare Association Commercial HMO AMP Program
Leading population health company expands product portfolio to support healthcare providers ability to self-report in California VBC program Alpharetta, GA – SPH Analytics, a leader in healthcare...
-
Read ArticleThe Future of Personalized Patient Engagement: Driving Optimal Population Health Outcomes
While technology certainly hasn’t solved all our problems, one thing technology has provided healthcare is the opportunity to really personalize patient engagement at scale.
-
Read ArticleHow Proactive Patient Engagement Can Influence Patient Health During COVID-19
More than half of approximately 600 consumers (52%) surveyed in mid-March—the time when major metropolitan areas began issuing “shelter-in-place” orders and encouraging “social distancing”...
-
Read ArticleGauging Patients’ Healthcare Needs During a Crisis: Lessons from Successful Consumer Brands
What are patients’ most pressing healthcare needs during a crisis? If you ask healthcare plans and physicians, they’ll likely say “communication” and “care.”
-
Read FlipbookBrochure - ACO CAHPS Survey Solution
SPH Analytics is uniquely qualified to maximize your CAHPS for ACOs survey program and outcomes through our deep expertise, high response rates, and innovative and actionable reporting.
-
Read ArticleMedicare Advantage Star Rating Calculations Change; Act Now to Change 2023 Perceptions
Experience, access, and complaints will matter more in future scores; current studies indicate plans currently are not communicating well with members.
-
Loading More...
