Member Experience

  • The Future of Personalized Patient Engagement: Driving Optimal Population Health Outcomes

    The Future of Personalized Patient Engagement: Driving Optimal Population Health Outcomes

    While technology certainly hasn’t solved all our problems, one thing technology has provided healthcare is the opportunity to really personalize patient engagement at scale.

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  • Listen to
    –and Hear–
    Your Members

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  • Brochure - ACO CAHPS Survey Solution

    Brochure - ACO CAHPS Survey Solution

    SPH Analytics is uniquely qualified to maximize your CAHPS for ACOs survey program and outcomes through our deep expertise, high response rates, and innovative and actionable reporting.

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  • Webinar Recording: Improving CAHPS Scores with Drill-Down and Simulation Surveys1:04:57

    Webinar Recording: Improving CAHPS Scores with Drill-Down and Simulation Surveys

    While CAHPS is an important indicator of members' perception of their health plan and the quality of care they receive, in many cases CAHPS reporting doesn't pinpoint underlying problems that can lowe

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  • Guide to: Closing HEDIS Care Gaps

    Guide to: Closing HEDIS Care Gaps

    A High-Touch, Personalized Approach for Closing Gaps in Care that Impact HEDIS Measures: Targeted patient outreach and engagement can have a significant impact on the quality of patient care...

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  • Flyer - 2020 CAHPS Enhancement Services

    Flyer - 2020 CAHPS Enhancement Services

    The year 2020 has been an unprecedented challenge for healthcare organizations – not simply due to the onslaught of COVID-19, but also the accompanying array of regulatory updates,

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  • Webinar Recording: ABCs of VBC - Effective Strategies for Crisis Communications_ COVID-19 and Beyond1:02:14

    Webinar Recording: ABCs of VBC - Effective Strategies for Crisis Communications_ COVID-19 and Beyond

    Now more than ever, it’s important for healthcare organizations to have a clear communication strategy for all of their stakeholders – customers, employees, community.

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  • Solution Brief - COVID-19 National Member Experience Tracking Study

    Solution Brief - COVID-19 National Member Experience Tracking Study

    These are unprecedented times in the US and around the world. Health care systems are under stress and everyone has questions.

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  • Webinar Recording: Market Research in Times of Crisis - Recommendations for the COVID-19 Pandemic1:03:44

    Webinar Recording: Market Research in Times of Crisis - Recommendations for the COVID-19 Pandemic

    We are living through unprecedented times as the coronavirus pandemic has caused major shifts in personal and community behaviors. Join SPH Analytics as we present trends in market research

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  • 7 Big Potential Impacts to CAHPS and HOS via the MA & PDP Star Ratings

    7 Big Potential Impacts to CAHPS and HOS via the MA & PDP Star Ratings

    CMS recently released two substantive pieces of rulemaking. Both Part II of the Advance Notice of Methodological Changes for Calendar Year 2021 and the Contract Year 2021 and 2022 Medicare Advantage..

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  • Brochure - Smart Member Engagement

    Brochure - Smart Member Engagement

    Every healthcare provider and health plan is trying to do the same thing: drive patient action. But how do you effectively motivate your patients or members?

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  • SPH Analytics Launches Smart Patient Engagement Platform

    SPH Analytics Launches Smart Patient Engagement Platform

    Integrated predictive analytics solution closes care gaps in a targeted, personalized manner

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  • HIMSS 2020 | March 9-13, 2020 | Orlando

    HIMSS 2020 | March 9-13, 2020 | Orlando

    Join SPH Analytics in Booth #4775 at HIMSS20 to learn more about our population health, quality measures, financial analytics, and patient experience solutions.

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  • Webinar Recording: Using Business Intelligence to Focus Medicare Stars Improvement1:02:13

    Webinar Recording: Using Business Intelligence to Focus Medicare Stars Improvement

    While CAHPS® is an important indicator of members' perception of their health plan and the quality of care they receive, in many cases CAHPS reporting doesn't pinpoint underlying problems that can low

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  • Best Practices-Improving Provider Satisfaction in Rural Environment

    Best Practices-Improving Provider Satisfaction in Rural Environment

    Partnership HealthPlan of California (PHC) has been strongly focused on network provider satisfaction with their plan for more than a decade.

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  • Brochure - Experience Explorer

    Brochure - Experience Explorer

    SPH’s Experience Explorer is a dynamic tool for exploring and segmenting your organization’s member experience data at a granular level.

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  • Analysis of Payer Relationships as Key Driver of Physician Burnout

    Analysis of Payer Relationships as Key Driver of Physician Burnout

    SPH Analytics recently partnered with our client UPMC Health Plan to conduct research into physician satisfaction with health plans. The research uncovered several physician and payer […]

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  • Webinar Recording: STRONGER TOGETHER - SPH Analytics + DSS Research56:41

    Webinar Recording: STRONGER TOGETHER - SPH Analytics + DSS Research

    During the one-hour presentation, you will: Learn more about the newly combined SPH Analytics and DSS Research organization and hear about the expanded portfolio of solutions.

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  • Physician Satisfaction With Health Plans: Results From a National Survey

    Physician Satisfaction With Health Plans: Results From a National Survey

    Several physician and payer characteristics are associated with physician satisfaction with health plans. There is opportunity to improve physician satisfaction with payers, specifically in pharmacy.

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  • SPH Analytics Acquires DSS Research, Strengthens Market Position as the Nation’s Premier Health Plan Market Research Firm

    SPH Analytics Acquires DSS Research, Strengthens Market Position as the Nation’s Premier Health Plan Market Research Firm

    Latest acquisition expands market presence to more than 350 health plans and 8,000 providers Alpharetta, GA – SPH Analytics, the top-ranked satisfaction measurement firm in the […]

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  • Webinar Recording: Improving CAHPS Scores with Drill-Down and Simulation Surveys1:08:19

    Webinar Recording: Improving CAHPS Scores with Drill-Down and Simulation Surveys

    While CAHPS is an important indicator of members' perception of their health plan and the quality of care they receive, in many cases CAHPS reporting doesn't pinpoint underlying problems that can lowe

    Watch Video
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