Member Experience
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Read ArticleAnalysis of Payer Relationships as Key Driver of Physician Burnout
SPH Analytics recently partnered with our client UPMC Health Plan to conduct research into physician satisfaction with health plans. The research uncovered several physician and payer […]
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56:41Watch VideoWebinar Recording: STRONGER TOGETHER - SPH Analytics + DSS Research
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Read ArticlePhysician Satisfaction With Health Plans: Results From a National Survey
Several physician and payer characteristics are associated with physician satisfaction with health plans. There is opportunity to improve physician satisfaction with payers, specifically in pharmacy.
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Read ArticleSPH Analytics Acquires DSS Research, Strengthens Market Position as the Nation’s Premier Health Plan Market Research Firm
Latest acquisition expands market presence to more than 350 health plans and 8,000 providers Alpharetta, GA – SPH Analytics, the top-ranked satisfaction measurement firm in the […]
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1:08:19Watch VideoWebinar Recording: Improving CAHPS Scores with Drill-Down and Simulation Surveys
While CAHPS is an important indicator of members' perception of their health plan and the quality of care they receive, in many cases CAHPS reporting doesn't pinpoint underlying problems that can lowe
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45:35Watch VideoWebinar Recording: Qualitative Research - Enhance Your Business Insights
View SPH Analytics complimentary webinar that will provide an overview of how qualitative research can help you better understand your members by capturing the beliefs, values, feelings, and motivatio
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Read FlipbookCG CAHPS 3.0 Guide
The CG CAHPS Guide includes answers to questions such as: What is the purpose of the CG CAHPS Survey? Are there different versions of the CG CAHPS Survey? What other surveys are based on CG CAHPS?
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1:22Watch VideoCAHPS for Quality Improvement
When you partner with SPH Analytics, you get the value of 24 years of Experience and Expertise in conducting healthcare surveys. Delivering exceptional value, guidance, and insights, SPH has been an N
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1:02:14Watch VideoWebinar Recording: Improve Your CAHPS Scores by Understanding Members’ Experience with Providers
View our complimentary webinar recording that will present strategies to improve CAHPS scores through understanding a 360 degree view of member experience. Topics Include: - Learn more about CG CAHPS
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Read ArticleMorpace Health Joins SPH Analytics – Good News for Health Plans
In this long and winding, if increasingly well-traveled, road toward value-based care, few things resonate more than an increasing share of the population actively engaged in […]
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1:00:31Watch VideoWebinar Recording: The Iterative Quality Cycle - A Practical and Sustainable Approach to Improving Member Experience
This complimentary webinar features a special guest speaker: Barry Blumenfeld, MD, MS. Senior Physician Informaticist from RTI International. Topics include: • Understanding and implementing an iter
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Read ArticleHealth Plan Quality Improvement Planning Checklist
Multiple regulatory programs require health plans to report on their efforts to: improve health outcomes, prevent hospital readmissions, ensure patient safety and reduce medical errors, and […]
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Read ArticleSPH Analytics and Morpace Health Division Merge to Form Nation’s Largest Member Experience Measurement and Analytics Firm
Two healthcare survey leaders join forces to strengthen market research and member engagement expertise and broaden combined survey portfolio Alpharetta, GA – SPH Analytics, the top-ranked patient […]
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1:04:16Watch VideoWebinar Recording - STRENGTH IN EXPERIENCE: SPH Analytics + Morpace Health
During the one-hour presentation, you will: • Learn more about the newly combined SPH Analytics and Morpace Health organization • Hear about the expanded portfolio of solutions to listen to, analyze
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Read FlipbookWhite Paper - Improving Member and Provider Satisfaction
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Read ArticleNCQA Best-Rated Health Plans Partner with SPH Analytics
SPH Clients Represent 53% of Top Rated Plans Alpharetta, GA – SPH Analytics, the top ranked patient satisfaction measurement firm in the Health Insurer/Managed Care Plan […]
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Read FlipbookProvider Satisfaction Survey Research and Best Practices
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Read ArticleSPH Analytics Recognized as #1 in the Payer Market for Member Experience Measurement for Second Year in a Row
Patient Experience and Engagement Leader Ranks as Top Vendor in the Health Plan Market and 3rd Overall in Annual List of Largest Patient Satisfaction Measurement Firms […]
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1:16Watch VideoNew Member Enrollment
The enrollment period and the months that follow are critical to your new members. It's important to educate, engage, and begin to build satisfaction and loyalty during this important enrollment perio
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Read FlipbookCase Study - New Member Satisfaction
Educating New Health Plan Members to Improve CAHPS Scores
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