Member Experience

  • Register for Webinar: 2021 Regulatory Surveying Strategy - SPH Recommendations & Available Options

    Register for Webinar: 2021 Regulatory Surveying Strategy - SPH Recommendations & Available Options

    Join SPH Analytics for an informative webinar in time for your regulatory survey planning process. In this webinar, we will provide best practices in light of regulatory changes and industry trends

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    –and Hear–
    Your Members

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  • Webinar Recording: Hindsight is 2020 - 4 Focus Items for Q41:00:31

    Webinar Recording: Hindsight is 2020 - 4 Focus Items for Q4

    2020 has been an unusual year by any measure, and for the member experience and quality improvement space, it has been unusually challenging. Regulatory programs have changed continually...

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  • Brochure - Performance Guarantee Program

    Brochure - Performance Guarantee Program

    Performance guarantee (PG) programs can be an important part of a health plan’s or pharmacy benefit manager’s growth and client retention plan.

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  • Register for Webinar: Turn-key FHIR-Based Interoperability Platform for Health Plans to Comply with the 21st Century Cures Act

    Register for Webinar: Turn-key FHIR-Based Interoperability Platform for Health Plans to Comply with the 21st Century Cures Act

    Join us for an overview of Population Care | FHIRstation™, a turn-key scalable, secure, multi-tenant Interoperability Platform for Electronic Health Record (EHR) vendors, health plans, hospitals...

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  • QHP Enrollee Survey: Proposed 2021 Survey Tool Updates to Address Telehealth

    QHP Enrollee Survey: Proposed 2021 Survey Tool Updates to Address Telehealth

    CMS recently posted proposed updates to the QHP Enrollee Survey. This survey is required for health plan issuers operating as Qualified Health Plans on the Marketplace.

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  • Case Study - Digging Deeper into CAHPS Scores to Understand Specific Drivers of Lower Scores

    Case Study - Digging Deeper into CAHPS Scores to Understand Specific Drivers of Lower Scores

    A large state-wide health plan needed to zero in on potential healthcare vulnerabilities as indicated by their recent CAHPS scores.

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  • SPH Analytics Announces Dedicated Solution for California’s Integrated Healthcare Association Commercial HMO AMP Program

    SPH Analytics Announces Dedicated Solution for California’s Integrated Healthcare Association Commercial HMO AMP Program

    Leading population health company expands product portfolio to support healthcare providers ability to self-report in California VBC program Alpharetta, GA – SPH Analytics, a leader in healthcare...

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  • The Future of Personalized Patient Engagement: Driving Optimal Population Health Outcomes

    The Future of Personalized Patient Engagement: Driving Optimal Population Health Outcomes

    While technology certainly hasn’t solved all our problems, one thing technology has provided healthcare is the opportunity to really personalize patient engagement at scale.

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  • How Proactive Patient Engagement Can Influence Patient Health During COVID-19

    How Proactive Patient Engagement Can Influence Patient Health During COVID-19

    More than half of approximately 600 consumers (52%) surveyed in mid-March—the time when major metropolitan areas began issuing “shelter-in-place” orders and encouraging “social distancing”...

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  • Gauging Patients’ Healthcare Needs During a Crisis: Lessons from Successful Consumer Brands

    Gauging Patients’ Healthcare Needs During a Crisis: Lessons from Successful Consumer Brands

    What are patients’ most pressing healthcare needs during a crisis? If you ask healthcare plans and physicians, they’ll likely say “communication” and “care.”

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  • Brochure - ACO CAHPS Survey Solution

    Brochure - ACO CAHPS Survey Solution

    SPH Analytics is uniquely qualified to maximize your CAHPS for ACOs survey program and outcomes through our deep expertise, high response rates, and innovative and actionable reporting.

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  • Medicare Advantage Star Rating Calculations Change; Act Now to Change 2023 Perceptions

    Medicare Advantage Star Rating Calculations Change; Act Now to Change 2023 Perceptions

    Experience, access, and complaints will matter more in future scores; current studies indicate plans currently are not communicating well with members.

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  • Webinar Recording: Improving CAHPS Scores with Drill-Down and Simulation Surveys1:04:57

    Webinar Recording: Improving CAHPS Scores with Drill-Down and Simulation Surveys

    While CAHPS is an important indicator of members' perception of their health plan and the quality of care they receive, in many cases CAHPS reporting doesn't pinpoint underlying problems that can lowe

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  • Guide to: Closing HEDIS Care Gaps

    Guide to: Closing HEDIS Care Gaps

    A High-Touch, Personalized Approach for Closing Gaps in Care that Impact HEDIS Measures: Targeted patient outreach and engagement can have a significant impact on the quality of patient care...

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  • Flyer - 2020 CAHPS Enhancement Services

    Flyer - 2020 CAHPS Enhancement Services

    The year 2020 has been an unprecedented challenge for healthcare organizations – not simply due to the onslaught of COVID-19, but also the accompanying array of regulatory updates,

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  • Webinar Recording: ABCs of VBC - Effective Strategies for Crisis Communications_ COVID-19 and Beyond1:02:14

    Webinar Recording: ABCs of VBC - Effective Strategies for Crisis Communications_ COVID-19 and Beyond

    Now more than ever, it’s important for healthcare organizations to have a clear communication strategy for all of their stakeholders – customers, employees, community.

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  • Solution Brief - COVID-19 National Member Experience Tracking Study

    Solution Brief - COVID-19 National Member Experience Tracking Study

    These are unprecedented times in the US and around the world. Health care systems are under stress and everyone has questions.

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  • Webinar Recording: Market Research in Times of Crisis - Recommendations for the COVID-19 Pandemic1:03:44

    Webinar Recording: Market Research in Times of Crisis - Recommendations for the COVID-19 Pandemic

    We are living through unprecedented times as the coronavirus pandemic has caused major shifts in personal and community behaviors. Join SPH Analytics as we present trends in market research

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  • 7 Big Potential Impacts to CAHPS and HOS via the MA & PDP Star Ratings

    7 Big Potential Impacts to CAHPS and HOS via the MA & PDP Star Ratings

    CMS recently released two substantive pieces of rulemaking. Both Part II of the Advance Notice of Methodological Changes for Calendar Year 2021 and the Contract Year 2021 and 2022 Medicare Advantage..

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  • Brochure - Smart Member Engagement

    Brochure - Smart Member Engagement

    Every healthcare provider and health plan is trying to do the same thing: drive patient action. But how do you effectively motivate your patients or members?

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