Member Experience
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45:35Watch VideoWebinar Recording: Qualitative Research - Enhance Your Business Insights
View SPH Analytics complimentary webinar that will provide an overview of how qualitative research can help you better understand your members by capturing the beliefs, values, feelings, and motivatio
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Listen to
Learn More
–and Hear–
Your Members -
Read FlipbookCG CAHPS 3.0 Guide
The CG CAHPS Guide includes answers to questions such as: What is the purpose of the CG CAHPS Survey? Are there different versions of the CG CAHPS Survey? What other surveys are based on CG CAHPS?
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1:22Watch VideoCAHPS for Quality Improvement
When you partner with SPH Analytics, you get the value of 24 years of Experience and Expertise in conducting healthcare surveys. Delivering exceptional value, guidance, and insights, SPH has been an N
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1:02:14Watch VideoWebinar Recording: Improve Your CAHPS Scores by Understanding Members’ Experience with Providers
View our complimentary webinar recording that will present strategies to improve CAHPS scores through understanding a 360 degree view of member experience. Topics Include: - Learn more about CG CAHPS
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Read ArticleMorpace Health Joins SPH Analytics – Good News for Health Plans
In this long and winding, if increasingly well-traveled, road toward value-based care, few things resonate more than an increasing share of the population actively engaged in […]
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1:00:31Watch VideoWebinar Recording: The Iterative Quality Cycle - A Practical and Sustainable Approach to Improving Member Experience
This complimentary webinar features a special guest speaker: Barry Blumenfeld, MD, MS. Senior Physician Informaticist from RTI International. Topics include: • Understanding and implementing an iter
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Read ArticleHealth Plan Quality Improvement Planning Checklist
Multiple regulatory programs require health plans to report on their efforts to: improve health outcomes, prevent hospital readmissions, ensure patient safety and reduce medical errors, and […]
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Read ArticleSPH Analytics and Morpace Health Division Merge to Form Nation’s Largest Member Experience Measurement and Analytics Firm
Two healthcare survey leaders join forces to strengthen market research and member engagement expertise and broaden combined survey portfolio Alpharetta, GA – SPH Analytics, the top-ranked patient […]
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1:04:16Watch VideoWebinar Recording: STRENGTH IN EXPERIENCE
During the one-hour presentation, you will: • Learn more about the newly combined SPH Analytics and Morpace Health organization • Hear about the expanded portfolio of solutions to listen to, analyze
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Read FlipbookWhite Paper - Improving Member and Provider Satisfaction
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Read ArticleNCQA Best-Rated Health Plans Partner with SPH Analytics
SPH Clients Represent 53% of Top Rated Plans Alpharetta, GA – SPH Analytics, the top ranked patient satisfaction measurement firm in the Health Insurer/Managed Care Plan […]
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Read FlipbookProvider Satisfaction Survey Research and Best Practices
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Read ArticleSPH Analytics Recognized as #1 in the Payer Market for Member Experience Measurement for Second Year in a Row
Patient Experience and Engagement Leader Ranks as Top Vendor in the Health Plan Market and 3rd Overall in Annual List of Largest Patient Satisfaction Measurement Firms […]
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1:16Watch VideoNew Member Enrollment
The enrollment period and the months that follow are critical to your new members. It's important to educate, engage, and begin to build satisfaction and loyalty during this important enrollment perio
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Read FlipbookCase Study - New Member Satisfaction
Educating New Health Plan Members to Improve CAHPS Scores
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Read FlipbookBrochure - Member Experience Survey Solutions
SPH Analytics a leader in Healthcare regulatory and Elective healthcare surveys; using scientific data collection, analysis, and reporting.
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Read FlipbookBrochure - Healthcare Call Center Solutions
SPH provides proven phone outreach and engagement to patients, health plan providers, health plan members, with a high standard of quality oversight to be a partner you can trust.
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Read FlipbookContinuous Member Engagement Brochure
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Read Article
Low CAHPS scores? Try this
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58:01Watch VideoWebinar Recording: Improving Your Star Power
Join SPH Analytics, the #1 Ranked Analytics Vendor by healthcare payers and providers, for a timely and highly relevant webinar: Improving Your Star Power. We’ll review the components that make up the
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