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Webinar Recording: Stars Ratings Updates - A Focus on Member Experience

April 1, 2021

SPH joined forces with one of the leading health plan advisory firms, Gorman Health Group, and co-presented a timely webinar about the upcoming changes to Star Ratings calculations which weigh CAHPS measures more heavily.

With member experience and access measures making up 57 percent by measurement year 2023, MA plans will need to consider Star Ratings and member experience in nearly every aspect of their organizations. 

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