Patient Engagement & Experience

  • 99% of Patients Would Recommend New Jersey Ambulatory Surgery Centers to their Friends and Family

    99% of Patients Would Recommend New Jersey Ambulatory Surgery Centers to their Friends and Family

    New NJAASC/SPH Analytics Patient Experience Survey Reveals 93% of Patients Rated Their Care at a NJ Ambulatory Surgery Center a 9 or 10

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  • SPH Analytics Acquires DSS Research, Strengthens Market Position as the Nation’s Premier Health Plan Market Research Firm

    SPH Analytics Acquires DSS Research, Strengthens Market Position as the Nation’s Premier Health Plan Market Research Firm

    Latest acquisition expands market presence to more than 350 health plans and 8,000 providers Alpharetta, GA – SPH Analytics, the top-ranked satisfaction measurement firm in the […]

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  • Webinar Recording: Qualitative Research - Enhance Your Business Insights45:35

    Webinar Recording: Qualitative Research - Enhance Your Business Insights

    View SPH Analytics complimentary webinar that will provide an overview of how qualitative research can help you better understand your members by capturing the beliefs, values, feelings, and motivatio

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  • CG CAHPS 3.0 Guide

    CG CAHPS 3.0 Guide

    The CG CAHPS Guide includes answers to questions such as: What is the purpose of the CG CAHPS Survey? Are there different versions of the CG CAHPS Survey? What other surveys are based on CG CAHPS?

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  • Webinar Recording: Go Beyond CAHPS - New Approaches to Patient Experience Improvement41:48

    Webinar Recording: Go Beyond CAHPS - New Approaches to Patient Experience Improvement

    This webinar covers regulatory updates, as well as innovations that drive satisfaction and improvement in the patient experience. Topics Include: • Recent CAHPS Updates • Shorter Surveys for Quicker

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  • Improving the Patient Experience

    Improving the Patient Experience

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  • SPH Analytics Launches Express Patient Experience Surveys

    SPH Analytics Launches Express Patient Experience Surveys

    Streamlined surveys provide fast and targeted insight for rapid cycle improvement Alpharetta, GA – Patient experience and population health leader SPH Analytics recently launched a line […]

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  • Value of patient experience

    Value of patient experience

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  • White Paper - Translating Patient Satisfaction to Organizational Success

    White Paper - Translating Patient Satisfaction to Organizational Success

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  • 10 Benefits of a Robust ASC Patient Survey Program

    10 Benefits of a Robust ASC Patient Survey Program

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  • SPH Analytics Announces 2017 National APEX Quality Award Winners  for Healthcare Excellence

    SPH Analytics Announces 2017 National APEX Quality Award Winners for Healthcare Excellence

    Healthcare organizations recognized for excellence in patient satisfaction and overall care  Alpharetta, GA – For the past nine years, SPH Analytics has awarded the annual National […]

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  • The value of patient experience

    The value of patient experience

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  • Brochure - Patient Experience Survey Solutions

    Brochure - Patient Experience Survey Solutions

    SPH Analytics provides a comprehensive set of services that empower healthcare organizations with tools and resources to measurably increase performance, reduce costs, and improve the quality of care.

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  • OAS CAHPS Update

    OAS CAHPS Update

    Please see announcement below regarding the CMS Proposed Rule for Calendar Year 2019 for OAS CAHPS. The announcement is followed by additional thoughts from SPH Analytics. […]

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  • Webinar Recording: CMS Proposed 2019 Payment Ruling Delay for OAS CAHPS Mandatory Reporting4:49

    Webinar Recording: CMS Proposed 2019 Payment Ruling Delay for OAS CAHPS Mandatory Reporting

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  • Who are the 9-time winners of the 2017 National APEX Quality Award?

    Who are the 9-time winners of the 2017 National APEX Quality Award?

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  • Surgical Information Systems and SPH Analytics Announce Joint Solution to Measure, Analyze, and Improve Patient Experience

    Surgical Information Systems and SPH Analytics Announce Joint Solution to Measure, Analyze, and Improve Patient Experience

    Turnkey solution positions SIS clients to meet upcoming regulatory requirements Alpharetta, GA – Surgical Information Systems (SIS), an industry leader focused on delivering perioperative IT to...

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  • White Paper - Improving OAS CAHPS Discharge and Recovery Results

    White Paper - Improving OAS CAHPS Discharge and Recovery Results

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  • Brochure - OAS CAHPS Survey Solution

    Brochure - OAS CAHPS Survey Solution

    SPH Analytics provide complete management of the Outpatient and Ambulatory Surgery OAS CAHPS survey and insightful analytics for targeted performance improvement.

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  • Brochure - Healthcare Call Center Solutions

    Brochure - Healthcare Call Center Solutions

    SPH provides proven phone outreach and engagement to patients, health plan providers, health plan members, with a high standard of quality oversight to be a partner you can trust.

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