Patient Engagement & Experience
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Read ArticleAHRQ Responds to Pandemic Telehealth Surge with New CAHPS Survey
In November, the Agency for Healthcare Research and Quality (AHRQ) released a new version of the Clinician and Group CAHPS Survey (CG CAHPS) in response to the large-scale adoption of telehealth...
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Read ArticleRegister for Webinar: Is Your Workplace Safe? Assessing Healthcare Employee Perceptions of Safety & Levels of Satisfaction in a COVID World
The COVID-19 pandemic has created new safety protocols and myriad new procedures for healthcare providers to follow. It is important to assess whether employees have internalized this safety culture..
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Case Study - Using CG CAHPS to Increase Medicare Star Ratings
A large health plan standardized its patient experience surveys using the CG CAHPS survey instrument recommended by SPH Analytics. SPH Analytics’ reporting and the health plan’s targeted follow-up...
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Read ArticleWebinar Recording: Patient Experience and Outreach in an Extraordinary Year
With more choices and a more engaged patient population making their own decisions about where to have elective surgery, it has never been more important to have a clear picture of how patients...
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1:00:31Watch VideoWebinar Recording: Hindsight is 2020 - 4 Focus Items for Q4
2020 has been an unusual year by any measure, and for the member experience and quality improvement space, it has been unusually challenging. Regulatory programs have changed continually...
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1:02:31Watch VideoWebinar Recording: ABCs of VBC - Understanding the Proposed 2021 Quality Payment Rule
Federal health officials have released the proposed 2021 rule for the Medicare Quality Payment Program, including changes to the Merit-based Incentive Payment System (MIPS).
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Read FlipbookBrochure - CAHPS for MIPS Survey Solution
SPH Analytics is uniquely qualified to maximize your CAHPS® for MIPS survey program and outcomes through our deep expertise, high response rates, and innovative and actionable reporting.
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Read FlipbookCase Study - Digging Deeper into CAHPS Scores to Understand Specific Drivers of Lower Scores
A large state-wide health plan needed to zero in on potential healthcare vulnerabilities as indicated by their recent CAHPS scores.
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Read ArticleQuality Reviews and SPH Analytics Partner to Offer One Integrated Platform for Real-time Patient Experience and Hospital CAHPS Feedback
Empowers health systems to conduct real-time service recovery while fulfilling CMS regulatory mandates
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Read ArticleThe Future of Personalized Patient Engagement: Driving Optimal Population Health Outcomes
While technology certainly hasn’t solved all our problems, one thing technology has provided healthcare is the opportunity to really personalize patient engagement at scale.
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Read ArticleHow Proactive Patient Engagement Can Influence Patient Health During COVID-19
More than half of approximately 600 consumers (52%) surveyed in mid-March—the time when major metropolitan areas began issuing “shelter-in-place” orders and encouraging “social distancing”...
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Read FlipbookBrochure - Surgery Center Patient Experience Surveys
Patient Experience Surveys deliver valuable information that help you improve performance and patient satisfaction. Understanding your patients’ experiences and perceptions is critical for training...
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Read ArticleGauging Patients’ Healthcare Needs During a Crisis: Lessons from Successful Consumer Brands
What are patients’ most pressing healthcare needs during a crisis? If you ask healthcare plans and physicians, they’ll likely say “communication” and “care.”
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Read FlipbookBrochure - ACO CAHPS Survey Solution
SPH Analytics is uniquely qualified to maximize your CAHPS for ACOs survey program and outcomes through our deep expertise, high response rates, and innovative and actionable reporting.
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Read ArticleSPH Analytics National Study on Patient Experience with Telehealth Finds Significant Shift in Attitudes/Behaviors During Height of Pandemic
Peaked consumer interest in telehealth wanes as time goes on The COVID-19 pandemic has set the stage for massive changes in healthcare delivery, and telehealth is […]
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Read FlipbookBrochure - Smart Patient Engagement
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Read ArticleNational Study by SPH Analytics Reveals Consumer Need for More Effective Communications from Health Plans Related to COVID-19
Indicates Gaps in Communication across Membership and Concerns among those Diagnosed with COVID-19 Alpharetta, GA – According to initial results from a multi-phased national COVID-19 study […]
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Read FlipbookGuide to: Closing HEDIS Care Gaps
A High-Touch, Personalized Approach for Closing Gaps in Care that Impact HEDIS Measures: Targeted patient outreach and engagement can have a significant impact on the quality of patient care...
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1:02:14Watch VideoWebinar Recording: ABCs of VBC - Effective Strategies for Crisis Communications_ COVID-19 and Beyond
Now more than ever, it’s important for healthcare organizations to have a clear communication strategy for all of their stakeholders – customers, employees, community.
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Read FlipbookGuide to: The 4 Most Important Measures of the Home Health Care CAHPS Survey
And How to Use your Results to Improve Patient Experience and Star Ratings. In today’s consumer-driven environment, the reality is that more attention is being given to patient experience surveys.
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