Patient Engagement & Experience

  • Register for Webinar: Using Business Intelligence to Focus Medicare Stars Improvement

    Register for Webinar: Using Business Intelligence to Focus Medicare Stars Improvement

    While CAHPS® is an important indicator of members' perception of their health plan and the quality of care they receive, in many cases CAHPS reporting doesn't pinpoint underlying problems.

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  • Register for Webinar: ABCs of VBC - 2019 Year in Review

    Register for Webinar: ABCs of VBC - 2019 Year in Review

    It has been another busy year in the transition from fee-for-service to value-based care. Join VBC experts Matt Fusan and Tom Lee for a ‘Value Based Care (VBC) Year In Review’.

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  • Best Practices-Improving Provider Satisfaction in Rural Environment

    Best Practices-Improving Provider Satisfaction in Rural Environment

    Partnership HealthPlan of California (PHC) has been strongly focused on network provider satisfaction with their plan for more than a decade.

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  • 88 ASCs awarded for excellence in patient satisfaction — 3 details

    88 ASCs awarded for excellence in patient satisfaction — 3 details

    Eighty-eight ASCs were named recipients of the SPH Analytics National Apex Quality Award, a distinction recognizing providers who demonstrate excellence in patient satisfaction.

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  • SPH Analytics Announces its National APEX Quality Award Winners for  Healthcare Excellence

    SPH Analytics Announces its National APEX Quality Award Winners for Healthcare Excellence

    Healthcare organizations recognized for excellence in patient satisfaction and overall care Alpharetta, GA – SPH Analytics announced today that 119 healthcare provider organizations have earned...

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  • Taking the Temperature of Your Patient Safety

    Taking the Temperature of Your Patient Safety

    Errors, accidents, injuries, infections, and even death – certainly nothing you would ever want to experience at any healthcare facility – yet, they happen.  Hospitals, compounded by the […]

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  • 99% of Patients Would Recommend New Jersey Ambulatory Surgery Centers to their Friends and Family

    99% of Patients Would Recommend New Jersey Ambulatory Surgery Centers to their Friends and Family

    New NJAASC/SPH Analytics Patient Experience Survey Reveals 93% of Patients Rated Their Care at a NJ Ambulatory Surgery Center a 9 or 10

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  • SPH Analytics Acquires DSS Research, Strengthens Market Position as the Nation’s Premier Health Plan Market Research Firm

    SPH Analytics Acquires DSS Research, Strengthens Market Position as the Nation’s Premier Health Plan Market Research Firm

    Latest acquisition expands market presence to more than 350 health plans and 8,000 providers Alpharetta, GA – SPH Analytics, the top-ranked satisfaction measurement firm in the […]

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  • Webinar Recording: Qualitative Research - Enhance Your Business Insights45:35

    Webinar Recording: Qualitative Research - Enhance Your Business Insights

    View SPH Analytics complimentary webinar that will provide an overview of how qualitative research can help you better understand your members by capturing the beliefs, values, feelings, and motivatio

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  • CG CAHPS 3.0 Guide

    CG CAHPS 3.0 Guide

    The CG CAHPS Guide includes answers to questions such as: What is the purpose of the CG CAHPS Survey? Are there different versions of the CG CAHPS Survey? What other surveys are based on CG CAHPS?

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  • Webinar Recording: Go Beyond CAHPS - New Approaches to Patient Experience Improvement41:48

    Webinar Recording: Go Beyond CAHPS - New Approaches to Patient Experience Improvement

    This webinar covers regulatory updates, as well as innovations that drive satisfaction and improvement in the patient experience. Topics Include: • Recent CAHPS Updates • Shorter Surveys for Quicker

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  • Improving the Patient Experience

    Improving the Patient Experience

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  • SPH Analytics Launches Express Patient Experience Surveys

    SPH Analytics Launches Express Patient Experience Surveys

    Streamlined surveys provide fast and targeted insight for rapid cycle improvement Alpharetta, GA – Patient experience and population health leader SPH Analytics recently launched a line […]

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  • Value of patient experience

    Value of patient experience

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  • White Paper - Translating Patient Satisfaction to Organizational Success

    White Paper - Translating Patient Satisfaction to Organizational Success

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  • 10 Benefits of a Robust ASC Patient Survey Program

    10 Benefits of a Robust ASC Patient Survey Program

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  • SPH Analytics Announces 2017 National APEX Quality Award Winners  for Healthcare Excellence

    SPH Analytics Announces 2017 National APEX Quality Award Winners for Healthcare Excellence

    Healthcare organizations recognized for excellence in patient satisfaction and overall care  Alpharetta, GA – For the past nine years, SPH Analytics has awarded the annual National […]

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  • The value of patient experience

    The value of patient experience

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  • Brochure - Patient Experience Survey Solutions

    Brochure - Patient Experience Survey Solutions

    SPH Analytics provides a comprehensive set of services that empower healthcare organizations with tools and resources to measurably increase performance, reduce costs, and improve the quality of care.

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  • OAS CAHPS Update

    OAS CAHPS Update

    Please see announcement below regarding the CMS Proposed Rule for Calendar Year 2019 for OAS CAHPS. The announcement is followed by additional thoughts from SPH Analytics. […]

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