Patient Experience & Engagement

  • Webinar Recording: Stars Ratings Updates - A Focus on Member Experience1:01:45

    Webinar Recording: Stars Ratings Updates - A Focus on Member Experience

    SPH joined forces with one of the leading health plan advisory firms, Gorman Health Group, and co-presented a timely webinar about the upcoming changes to Star Ratings calculations which weigh CAHPS

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  • SPH Analytics Achieves HITRUST CSF® Certification, Meeting the Highest Industry Standards for Healthcare Information Security

    SPH Analytics Achieves HITRUST CSF® Certification, Meeting the Highest Industry Standards for Healthcare Information Security

    SPH Analytics (SPH) today announced its solutions and systems have earned Certified status for information security by HITRUST.

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  • Webinar Recording: Is Your Healthcare Workplace Safe? Assessing Employee Perceptions of Safety and Levels of Satisfaction in a COVID World47:31

    Webinar Recording: Is Your Healthcare Workplace Safe? Assessing Employee Perceptions of Safety and Levels of Satisfaction in a COVID World

    The COVID-19 pandemic has created new safety protocols and myriad new procedures for healthcare providers to follow. It is important to assess whether employees have internalized this safety culture.

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  • AHRQ Responds to Pandemic Telehealth Surge with New CAHPS Survey

    AHRQ Responds to Pandemic Telehealth Surge with New CAHPS Survey

    In November, the Agency for Healthcare Research and Quality (AHRQ) released a new version of the Clinician and Group CAHPS Survey (CG CAHPS) in response to the large-scale adoption of telehealth...

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  • Case Study - Using CG CAHPS to Increase Medicare Star Ratings

    Case Study - Using CG CAHPS to Increase Medicare Star Ratings

    A large health plan standardized its patient experience surveys using the CG CAHPS survey instrument recommended by SPH Analytics. SPH Analytics’ reporting and the health plan’s targeted follow-up...

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  • Webinar Recording: Hindsight is 2020 - 4 Focus Items for Q41:00:31

    Webinar Recording: Hindsight is 2020 - 4 Focus Items for Q4

    2020 has been an unusual year by any measure, and for the member experience and quality improvement space, it has been unusually challenging. Regulatory programs have changed continually...

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  • Brochure - CAHPS for MIPS Survey Solution

    Brochure - CAHPS for MIPS Survey Solution

    SPH Analytics is uniquely qualified to maximize your CAHPS® for MIPS survey program and outcomes through our deep expertise, high response rates, and innovative and actionable reporting.

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  • Case Study - Digging Deeper into CAHPS Scores to Understand Specific Drivers of Lower Scores

    Case Study - Digging Deeper into CAHPS Scores to Understand Specific Drivers of Lower Scores

    A large state-wide health plan needed to zero in on potential healthcare vulnerabilities as indicated by their recent CAHPS scores.

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  • Quality Reviews and SPH Analytics Partner to Offer One Integrated Platform for Real-time Patient Experience and Hospital CAHPS Feedback

    Quality Reviews and SPH Analytics Partner to Offer One Integrated Platform for Real-time Patient Experience and Hospital CAHPS Feedback

    Empowers health systems to conduct real-time service recovery while fulfilling CMS regulatory mandates

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  • The Future of Personalized Patient Engagement: Driving Optimal Population Health Outcomes

    The Future of Personalized Patient Engagement: Driving Optimal Population Health Outcomes

    While technology certainly hasn’t solved all our problems, one thing technology has provided healthcare is the opportunity to really personalize patient engagement at scale.

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  • How Proactive Patient Engagement Can Influence Patient Health During COVID-19

    How Proactive Patient Engagement Can Influence Patient Health During COVID-19

    More than half of approximately 600 consumers (52%) surveyed in mid-March—the time when major metropolitan areas began issuing “shelter-in-place” orders and encouraging “social distancing”...

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  • Brochure - Surgery Center Patient Experience Surveys

    Brochure - Surgery Center Patient Experience Surveys

    Patient Experience Surveys deliver valuable information that help you improve performance and patient satisfaction. Understanding your patients’ experiences and perceptions is critical for training...

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  • Gauging Patients’ Healthcare Needs During a Crisis: Lessons from Successful Consumer Brands

    Gauging Patients’ Healthcare Needs During a Crisis: Lessons from Successful Consumer Brands

    What are patients’ most pressing healthcare needs during a crisis? If you ask healthcare plans and physicians, they’ll likely say “communication” and “care.”

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  • Brochure - ACO CAHPS Survey Solution

    Brochure - ACO CAHPS Survey Solution

    SPH Analytics is uniquely qualified to maximize your CAHPS for ACOs survey program and outcomes through our deep expertise, high response rates, and innovative and actionable reporting.

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  • SPH Analytics National Study on Patient Experience with Telehealth Finds Significant Shift in Attitudes/Behaviors During Height of Pandemic

    SPH Analytics National Study on Patient Experience with Telehealth Finds Significant Shift in Attitudes/Behaviors During Height of Pandemic

    Peaked consumer interest in telehealth wanes as time goes on The COVID-19 pandemic has set the stage for massive changes in healthcare delivery, and telehealth is […]

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  • Brochure - Smart Patient Engagement

    Brochure - Smart Patient Engagement

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  • National Study by SPH Analytics Reveals Consumer Need for More Effective Communications from Health Plans Related to COVID-19

    National Study by SPH Analytics Reveals Consumer Need for More Effective Communications from Health Plans Related to COVID-19

    Indicates Gaps in Communication across Membership and Concerns among those Diagnosed with COVID-19 Alpharetta, GA – According to initial results from a multi-phased national COVID-19 study […]

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  • Guide to: Closing HEDIS Care Gaps

    Guide to: Closing HEDIS Care Gaps

    A High-Touch, Personalized Approach for Closing Gaps in Care that Impact HEDIS Measures: Targeted patient outreach and engagement can have a significant impact on the quality of patient care...

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  • Guide to: The 4 Most Important Measures of the Home Health Care CAHPS Survey

    Guide to: The 4 Most Important Measures of the Home Health Care CAHPS Survey

    And How to Use your Results to Improve Patient Experience and Star Ratings. In today’s consumer-driven environment, the reality is that more attention is being given to patient experience surveys.

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  • Webinar Recording: Market Research in Times of Crisis - Recommendations for the COVID-19 Pandemic1:03:44

    Webinar Recording: Market Research in Times of Crisis - Recommendations for the COVID-19 Pandemic

    We are living through unprecedented times as the coronavirus pandemic has caused major shifts in personal and community behaviors. Join SPH Analytics as we present trends in market research

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