Patient Engagement & Experience

  • The Future of Personalized Patient Engagement: Driving Optimal Population Health Outcomes

    The Future of Personalized Patient Engagement: Driving Optimal Population Health Outcomes

    While technology certainly hasn’t solved all our problems, one thing technology has provided healthcare is the opportunity to really personalize patient engagement at scale.

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  • How Proactive Patient Engagement Can Influence Patient Health During COVID-19

    How Proactive Patient Engagement Can Influence Patient Health During COVID-19

    More than half of approximately 600 consumers (52%) surveyed in mid-March—the time when major metropolitan areas began issuing “shelter-in-place” orders and encouraging “social distancing”...

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  • Brochure - Surgery Center Patient Experience Surveys

    Brochure - Surgery Center Patient Experience Surveys

    Patient Experience Surveys deliver valuable information that help you improve performance and patient satisfaction. Understanding your patients’ experiences and perceptions is critical for training...

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  • Gauging Patients’ Healthcare Needs During a Crisis: Lessons from Successful Consumer Brands

    Gauging Patients’ Healthcare Needs During a Crisis: Lessons from Successful Consumer Brands

    What are patients’ most pressing healthcare needs during a crisis? If you ask healthcare plans and physicians, they’ll likely say “communication” and “care.”

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  • Brochure - ACO CAHPS Survey Solution

    Brochure - ACO CAHPS Survey Solution

    SPH Analytics is uniquely qualified to maximize your CAHPS for ACOs survey program and outcomes through our deep expertise, high response rates, and innovative and actionable reporting.

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  • SPH Analytics National Study on Patient Experience with Telehealth Finds Significant Shift in Attitudes/Behaviors During Height of Pandemic

    SPH Analytics National Study on Patient Experience with Telehealth Finds Significant Shift in Attitudes/Behaviors During Height of Pandemic

    Peaked consumer interest in telehealth wanes as time goes on The COVID-19 pandemic has set the stage for massive changes in healthcare delivery, and telehealth is […]

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  • Brochure - Smart Patient Engagement

    Brochure - Smart Patient Engagement

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  • National Study by SPH Analytics Reveals Consumer Need for More Effective Communications from Health Plans Related to COVID-19

    National Study by SPH Analytics Reveals Consumer Need for More Effective Communications from Health Plans Related to COVID-19

    Indicates Gaps in Communication across Membership and Concerns among those Diagnosed with COVID-19 Alpharetta, GA – According to initial results from a multi-phased national COVID-19 study […]

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  • Guide to: Closing HEDIS Care Gaps

    Guide to: Closing HEDIS Care Gaps

    A High-Touch, Personalized Approach for Closing Gaps in Care that Impact HEDIS Measures: Targeted patient outreach and engagement can have a significant impact on the quality of patient care...

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  • Webinar Recording: ABCs of VBC - Effective Strategies for Crisis Communications_ COVID-19 and Beyond1:02:14

    Webinar Recording: ABCs of VBC - Effective Strategies for Crisis Communications_ COVID-19 and Beyond

    Now more than ever, it’s important for healthcare organizations to have a clear communication strategy for all of their stakeholders – customers, employees, community.

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  • Guide to: The 4 Most Important Measures of the Home Health Care CAHPS Survey

    Guide to: The 4 Most Important Measures of the Home Health Care CAHPS Survey

    And How to Use your Results to Improve Patient Experience and Star Ratings. In today’s consumer-driven environment, the reality is that more attention is being given to patient experience surveys.

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  • Webinar Recording: Market Research in Times of Crisis - Recommendations for the COVID-19 Pandemic1:03:44

    Webinar Recording: Market Research in Times of Crisis - Recommendations for the COVID-19 Pandemic

    We are living through unprecedented times as the coronavirus pandemic has caused major shifts in personal and community behaviors. Join SPH Analytics as we present trends in market research

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  • SPH Analytics Launches Smart Patient Engagement Platform

    SPH Analytics Launches Smart Patient Engagement Platform

    Integrated predictive analytics solution closes care gaps in a targeted, personalized manner

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  • HIMSS 2020 | March 9-13, 2020 | Orlando

    HIMSS 2020 | March 9-13, 2020 | Orlando

    Join SPH Analytics in Booth #4775 at HIMSS20 to learn more about our population health, quality measures, financial analytics, and patient experience solutions.

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  • Best Practices-Improving Provider Satisfaction in Rural Environment

    Best Practices-Improving Provider Satisfaction in Rural Environment

    Partnership HealthPlan of California (PHC) has been strongly focused on network provider satisfaction with their plan for more than a decade.

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  • 88 ASCs awarded for excellence in patient satisfaction — 3 details

    88 ASCs awarded for excellence in patient satisfaction — 3 details

    Eighty-eight ASCs were named recipients of the SPH Analytics National Apex Quality Award, a distinction recognizing providers who demonstrate excellence in patient satisfaction.

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  • SPH Analytics Announces its National APEX Quality Award Winners for  Healthcare Excellence

    SPH Analytics Announces its National APEX Quality Award Winners for Healthcare Excellence

    Healthcare organizations recognized for excellence in patient satisfaction and overall care Alpharetta, GA – SPH Analytics announced today that 119 healthcare provider organizations have earned...

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  • Taking the Temperature of Your Patient Safety

    Taking the Temperature of Your Patient Safety

    Errors, accidents, injuries, infections, and even death – certainly nothing you would ever want to experience at any healthcare facility – yet, they happen.  Hospitals, compounded by the […]

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  • 99% of Patients Would Recommend New Jersey Ambulatory Surgery Centers to their Friends and Family

    99% of Patients Would Recommend New Jersey Ambulatory Surgery Centers to their Friends and Family

    New NJAASC/SPH Analytics Patient Experience Survey Reveals 93% of Patients Rated Their Care at a NJ Ambulatory Surgery Center a 9 or 10

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  • SPH Analytics Acquires DSS Research, Strengthens Market Position as the Nation’s Premier Health Plan Market Research Firm

    SPH Analytics Acquires DSS Research, Strengthens Market Position as the Nation’s Premier Health Plan Market Research Firm

    Latest acquisition expands market presence to more than 350 health plans and 8,000 providers Alpharetta, GA – SPH Analytics, the top-ranked satisfaction measurement firm in the […]

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