Patient Engagement & Experience

  • Guide to: Closing HEDIS Care Gaps

    Guide to: Closing HEDIS Care Gaps

    A High-Touch, Personalized Approach for Closing Gaps in Care that Impact HEDIS Measures: Targeted patient outreach and engagement can have a significant impact on the quality of patient care...

    Read Flipbook
  • Register for Webinar: Improving CAHPS Scores with Drill-Down and Simulation Surveys

    Register for Webinar: Improving CAHPS Scores with Drill-Down and Simulation Surveys

    While CAHPS® is an important indicator of members' perception of their health plan and the quality of care they receive, in many cases CAHPS reporting doesn't pinpoint underlying problems

    Read Article
  • Webinar Recording: ABCs of VBC - Effective Strategies for Crisis Communications_ COVID-19 and Beyond1:02:14

    Webinar Recording: ABCs of VBC - Effective Strategies for Crisis Communications_ COVID-19 and Beyond

    Now more than ever, it’s important for healthcare organizations to have a clear communication strategy for all of their stakeholders – customers, employees, community.

    Watch Video
  • Guide to: The 4 Most Important Measures of the Home Health Care CAHPS Survey

    Guide to: The 4 Most Important Measures of the Home Health Care CAHPS Survey

    And How to Use your Results to Improve Patient Experience and Star Ratings. In today’s consumer-driven environment, the reality is that more attention is being given to patient experience surveys.

    Read Flipbook
  • Webinar Recording: Market Research in Times of Crisis - Recommendations for the COVID-19 Pandemic1:03:44

    Webinar Recording: Market Research in Times of Crisis - Recommendations for the COVID-19 Pandemic

    We are living through unprecedented times as the coronavirus pandemic has caused major shifts in personal and community behaviors. Join SPH Analytics as we present trends in market research

    Watch Video
  • SPH Analytics Launches Smart Patient Engagement Platform

    SPH Analytics Launches Smart Patient Engagement Platform

    Integrated predictive analytics solution closes care gaps in a targeted, personalized manner

    Read Article
  • HIMSS 2020 | March 9-13, 2020 | Orlando

    HIMSS 2020 | March 9-13, 2020 | Orlando

    Join SPH Analytics in Booth #4775 at HIMSS20 to learn more about our population health, quality measures, financial analytics, and patient experience solutions.

    Read Article
  • Best Practices-Improving Provider Satisfaction in Rural Environment

    Best Practices-Improving Provider Satisfaction in Rural Environment

    Partnership HealthPlan of California (PHC) has been strongly focused on network provider satisfaction with their plan for more than a decade.

    Read Flipbook
  • 88 ASCs awarded for excellence in patient satisfaction — 3 details

    88 ASCs awarded for excellence in patient satisfaction — 3 details

    Eighty-eight ASCs were named recipients of the SPH Analytics National Apex Quality Award, a distinction recognizing providers who demonstrate excellence in patient satisfaction.

    Read Article
  • SPH Analytics Announces its National APEX Quality Award Winners for  Healthcare Excellence

    SPH Analytics Announces its National APEX Quality Award Winners for Healthcare Excellence

    Healthcare organizations recognized for excellence in patient satisfaction and overall care Alpharetta, GA – SPH Analytics announced today that 119 healthcare provider organizations have earned...

    Read Article
  • Taking the Temperature of Your Patient Safety

    Taking the Temperature of Your Patient Safety

    Errors, accidents, injuries, infections, and even death – certainly nothing you would ever want to experience at any healthcare facility – yet, they happen.  Hospitals, compounded by the […]

    Read Article
  • 99% of Patients Would Recommend New Jersey Ambulatory Surgery Centers to their Friends and Family

    99% of Patients Would Recommend New Jersey Ambulatory Surgery Centers to their Friends and Family

    New NJAASC/SPH Analytics Patient Experience Survey Reveals 93% of Patients Rated Their Care at a NJ Ambulatory Surgery Center a 9 or 10

    Read Article
  • SPH Analytics Acquires DSS Research, Strengthens Market Position as the Nation’s Premier Health Plan Market Research Firm

    SPH Analytics Acquires DSS Research, Strengthens Market Position as the Nation’s Premier Health Plan Market Research Firm

    Latest acquisition expands market presence to more than 350 health plans and 8,000 providers Alpharetta, GA – SPH Analytics, the top-ranked satisfaction measurement firm in the […]

    Read Article
  • Webinar Recording: Qualitative Research - Enhance Your Business Insights45:35

    Webinar Recording: Qualitative Research - Enhance Your Business Insights

    View SPH Analytics complimentary webinar that will provide an overview of how qualitative research can help you better understand your members by capturing the beliefs, values, feelings, and motivatio

    Watch Video
  • CG CAHPS 3.0 Guide

    CG CAHPS 3.0 Guide

    The CG CAHPS Guide includes answers to questions such as: What is the purpose of the CG CAHPS Survey? Are there different versions of the CG CAHPS Survey? What other surveys are based on CG CAHPS?

    Read Flipbook
  • Webinar Recording: Go Beyond CAHPS - New Approaches to Patient Experience Improvement41:48

    Webinar Recording: Go Beyond CAHPS - New Approaches to Patient Experience Improvement

    This webinar covers regulatory updates, as well as innovations that drive satisfaction and improvement in the patient experience. Topics Include: • Recent CAHPS Updates • Shorter Surveys for Quicker

    Watch Video
  • Improving the Patient Experience

    Improving the Patient Experience

    Read Article
  • SPH Analytics Launches Express Patient Experience Surveys

    SPH Analytics Launches Express Patient Experience Surveys

    Streamlined surveys provide fast and targeted insight for rapid cycle improvement Alpharetta, GA – Patient experience and population health leader SPH Analytics recently launched a line […]

    Read Article
  • Value of patient experience

    Value of patient experience

    Read Article
  • White Paper - Translating Patient Satisfaction to Organizational Success

    White Paper - Translating Patient Satisfaction to Organizational Success

    Read Flipbook
  • loading
    Loading More...