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Webinar Recording: Hindsight is 2020 - 4 Focus Items for Q4
Webinar Recording: Hindsight is 2020 - 4 Focus Items for Q4

2020 has been an unusual year by any measure, and for the member experience and quality improvement space, ...

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Case Study - Digging Deeper into CAHPS Scores to Understand Specific Drivers of Lower Scores
Case Study - Digging Deeper into CAHPS Scores to Understand Specific Drivers of Lower Scores

A large state-wide health plan needed to zero in on potential healthcare vulnerabilities as indicated by th...