Webinar Recording: Go Beyond CAHPS - New Approaches to Patient Experience Improvement

September 18, 2018

This webinar covers regulatory updates, as well as innovations that drive satisfaction and improvement in the patient experience.

Topics Include:

  • Recent CAHPS Updates
  • Shorter Surveys for Quicker Data and Targeted Insights
  • Quality Intelligence for Service Recovery
  • Putting Net Promoter Score in Practice
  • Q & A Session
Previous Flipbook
CG CAHPS 3.0 Guide
CG CAHPS 3.0 Guide

The CG CAHPS Guide includes answers to questions such as: What is the purpose of the CG CAHPS Survey? Are...

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Improving the Patient Experience
Improving the Patient Experience