SPH Analytics Ranked by Modern Healthcare as Top Patient Experience Measurement Vendor in the Health Plan/Payer Market

November 12, 2020

Member Experience and Engagement Leader Extends its Footprint in Annual National Rankings

Alpharetta, GA – SPH Analytics (SPH), the leader in health plan member experience, announced today it has been ranked, for the fourth year in a row, as the top vendor in the Insurer/Managed Care Plan category of Modern Healthcare’s list of largest patient satisfaction measurement firms. 

The rankings, published in the magazine’s October 26, 2020 issue, are based on reported client counts for 2019 performance. SPH clients include most of the nation’s health plans, as well as hospitals, health systems, ambulatory surgery centers, physician practices, Accountable Care Organizations, home health and hospice agencies, dialysis centers, and pharmacy benefit managers.

“Year after year, SPH continues making strides in measuring, analyzing and improving health care consumer experience and engagement,” said Amy Amick, CEO and President of SPH Analytics. “Our large datasets built from our extensive footprint in the health care market over thirty-five years are the foundation for our comparative benchmarks and predictive analytics that leading health plans and providers rely on to drive healthy, cost-effective behaviors, while improving customer experience and loyalty.”

SPH Analytics currently serves over 71% of all U.S. health plans, representing 98% of all health plan enrollees, and 60,000+ healthcare providers. As the only vendor certified to conduct all CMS- and NCQA-mandated surveys, SPH provides its clients with advanced analytics and benchmarking, a wide-ranging set of regulatory and insight surveys, custom market research, smart, omnichannel patient/member outreach and engagement capabilities, and full-service population health management.

Modern Healthcare is number one in readership among healthcare executives and a leading source of healthcare business and policy news, research, and information. 

About SPH Analytics

SPH Analytics (SPH), a leader in healthcare analytics and population health management, empowers clients to analyze and interpret their clinical, financial, and consumer experience data to maximize their performance. SPH’s Population Care™, Population Value™, and Population Engage™ solutions are built on the innovative Nexus™ Platform, providing insights and impact to integrated health networks, ACOs, hospitals, ambulatory care providers, physician groups, and health plans. SPH’s quality measure dashboards, financial risk measurement, healthcare survey and call center solutions, and consulting services empower clients to meet the Triple Aim by improving population health, reducing overall cost of care, and improving the patient experience.

SPH Analytics is a recognized leader in the industry, earning accolades as a top ranked population health vendor by KLAS, ranked the number one analytics firm out of the top 50 disruptive health IT companies by Black Book Research, and ranked number one in MACRA and MIPS Support Technology for Value-Based Care by Black Book Research. SPH Analytics has been providing insights to clients for more than 35 years and serves clients in all 50 states. Corporate headquarters are in metro Atlanta. SPH Analytics is a portfolio company of the $3 billion Symphony Technology Group. For more information, call 1-866-460-5681 or visit SPHAnalytics.com.

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Terri Davis
Vice President of Marketing
SPH Analytics

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