*INTERNAL - Client Training Videos
CAHPS 101 Training Video
2021 Medicare CAHPS Survey - Report Orientation
A walkthrough of the Medicare CAHPS Survey Report
Experience Explorer Demonstration
Demonstration of Experience Explorer. This video has Chapter markers to directly navigate to content you want to view.
2020 MA & PDP CAHPS and HOS Program Update
A review of CMS regulatory changes for the 2020 season
Introducing the New CAHPS Portal
An Introduction to the New CAHPS Portal. The contents icon in the video control panel will let you jump to specific content if needed.