Webinar Recordings

  • Webinar Recording: Is Your Healthcare Workplace Safe? Assessing Employee Perceptions of Safety and Levels of Satisfaction in a COVID World47:31

    Webinar Recording: Is Your Healthcare Workplace Safe? Assessing Employee Perceptions of Safety and Levels of Satisfaction in a COVID World

    The COVID-19 pandemic has created new safety protocols and myriad new procedures for healthcare providers to follow. It is important to assess whether employees have internalized this safety culture.

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  • Webinar Recording: Hindsight is 2020 - 4 Focus Items for Q41:00:31

    Webinar Recording: Hindsight is 2020 - 4 Focus Items for Q4

    2020 has been an unusual year by any measure, and for the member experience and quality improvement space, it has been unusually challenging. Regulatory programs have changed continually...

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  • Webinar Recording: Improving CAHPS Scores with Drill-Down and Simulation Surveys1:04:57

    Webinar Recording: Improving CAHPS Scores with Drill-Down and Simulation Surveys

    While CAHPS is an important indicator of members' perception of their health plan and the quality of care they receive, in many cases CAHPS reporting doesn't pinpoint underlying problems that can lowe

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  • Webinar Recording: Market Research in Times of Crisis - Recommendations for the COVID-19 Pandemic1:03:44

    Webinar Recording: Market Research in Times of Crisis - Recommendations for the COVID-19 Pandemic

    We are living through unprecedented times as the coronavirus pandemic has caused major shifts in personal and community behaviors. Join SPH Analytics as we present trends in market research

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  • Webinar Recording: Using Business Intelligence to Focus Medicare Stars Improvement1:02:13

    Webinar Recording: Using Business Intelligence to Focus Medicare Stars Improvement

    While CAHPS® is an important indicator of members' perception of their health plan and the quality of care they receive, in many cases CAHPS reporting doesn't pinpoint underlying problems that can low

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  • Webinar Recording: STRONGER TOGETHER - SPH Analytics + DSS Research56:41

    Webinar Recording: STRONGER TOGETHER - SPH Analytics + DSS Research

    During the one-hour presentation, you will: Learn more about the newly combined SPH Analytics and DSS Research organization and hear about the expanded portfolio of solutions.

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  • Webinar Recording: Improving CAHPS Scores with Drill-Down and Simulation Surveys1:08:19

    Webinar Recording: Improving CAHPS Scores with Drill-Down and Simulation Surveys

    While CAHPS is an important indicator of members' perception of their health plan and the quality of care they receive, in many cases CAHPS reporting doesn't pinpoint underlying problems that can lowe

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  • Webinar Recording: Qualitative Research - Enhance Your Business Insights45:35

    Webinar Recording: Qualitative Research - Enhance Your Business Insights

    View SPH Analytics complimentary webinar that will provide an overview of how qualitative research can help you better understand your members by capturing the beliefs, values, feelings, and motivatio

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  • Webinar Recording: Improve Your CAHPS Scores by Understanding Members’ Experience with Providers1:02:14

    Webinar Recording: Improve Your CAHPS Scores by Understanding Members’ Experience with Providers

    View our complimentary webinar recording that will present strategies to improve CAHPS scores through understanding a 360 degree view of member experience. Topics Include: - Learn more about CG CAHPS

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  • Webinar Recording - STRENGTH IN EXPERIENCE: SPH Analytics + Morpace Health1:04:16

    Webinar Recording - STRENGTH IN EXPERIENCE: SPH Analytics + Morpace Health

    During the one-hour presentation, you will: • Learn more about the newly combined SPH Analytics and Morpace Health organization • Hear about the expanded portfolio of solutions to listen to, analyze

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  • Webinar Recording: The Iterative Quality Cycle - A Practical and Sustainable Approach to Improving Member Experience1:00:31

    Webinar Recording: The Iterative Quality Cycle - A Practical and Sustainable Approach to Improving Member Experience

    This complimentary webinar features a special guest speaker: Barry Blumenfeld, MD, MS. Senior Physician Informaticist from RTI International. Topics include: • Understanding and implementing an iter

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  • Webinar Recording: Go Beyond CAHPS - New Approaches to Patient Experience Improvement41:48

    Webinar Recording: Go Beyond CAHPS - New Approaches to Patient Experience Improvement

    This webinar covers regulatory updates, as well as innovations that drive satisfaction and improvement in the patient experience. Topics Include: • Recent CAHPS Updates • Shorter Surveys for Quicker

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  • Webinar Recording: CMS Proposed 2019 Payment Ruling Delay for OAS CAHPS Mandatory Reporting4:49

    Webinar Recording: CMS Proposed 2019 Payment Ruling Delay for OAS CAHPS Mandatory Reporting

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  • Webinar Recording: Drive Change. Deliver Impact.28:32

    Webinar Recording: Drive Change. Deliver Impact.

    "Drive Change. Deliver Impact." is a presentation given by Amy Amick, CEO of SPH Analytics, at the North Carolina CEO Forum on February 12, 2018. This insightful presentation discusses the challenges

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  • Webinar Recording: CMS Proposed 2018 Payment Ruling Delay for OAS CAHPS Mandatory Reporting14:28

    Webinar Recording: CMS Proposed 2018 Payment Ruling Delay for OAS CAHPS Mandatory Reporting

    SPH Analytics hosts a webinar review of the CMS proposed payment ruling delay for OAS CAHPS Mandatory Reporting. We'll provide an outline of what to expect and how you can prepare now for anticipated

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  • Webinar Recording: CG CAHPS Webinar - A Closer Look49:16

    Webinar Recording: CG CAHPS Webinar - A Closer Look

    SPH presents a CG CAHPS webinar to provide valuable information and insight into CG CAHPS. Learn about CG CAHPS timelines, requirements, and recent updates. We'll discuss gaining insight from CG CAHPS

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  • Webinar Recording: Patient/Member Engagement59:43

    Webinar Recording: Patient/Member Engagement

    Informative webinar and Q&A panel on multi-channel engagement strategies and best practices for effective patient/member outreach.

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  • Webinar Recording: CAHPS Regulatory Updates and Optimizing Your Analytics35:55

    Webinar Recording: CAHPS Regulatory Updates and Optimizing Your Analytics

    SPH presents our CAHPS webinar on planning for the CAHPS administration, actionable reporting, and performance improvement. Learn how to gain deeper insights to improve member satisfaction.

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  • Webinar Recording: Improving CAHPS with Drill-Down and Simulation Surveys53:21

    Webinar Recording: Improving CAHPS with Drill-Down and Simulation Surveys

    SPH Analytics and guest speakers from Alignment Healthcare and SelectHealth present a complimentary webinar on Improving CAHPS with Drill-Down and Simulation Surveys. Join us to learn about real-life

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  • Webinar Recording: OAS CAHPS Program Overview & FAQs1:07:53

    Webinar Recording: OAS CAHPS Program Overview & FAQs

    SPH presents an OAS CAHPS webinar to provide an overview of the OAS CAHPS program and answer frequently asked questions.

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