Webinar Recording: Improving Member Access to Care
Improving member access to healthcare has long been a challenge for health plans, but as we kick off 2022, access to care has elevated importance.
Webinar Recording: Payer-Provider Collaboration in the Healthcare Value Chain - Insights from Integrated Data Analysis
Provider-related questions on the Medicare CAHPS survey are consistently in the top 5 key drivers for health plans’ performance, but these measures are difficult for health plans to impact
Webinar Recording: Stars Ratings Updates - A Focus on Member Experience
SPH joined forces with one of the leading health plan advisory firms, Gorman Health Group, and co-presented a timely webinar about the upcoming changes to Star Ratings calculations which weigh CAHPS
Webinar Recording: Is Your Healthcare Workplace Safe? Assessing Employee Perceptions of Safety and Levels of Satisfaction in a COVID World
The COVID-19 pandemic has created new safety protocols and myriad new procedures for healthcare providers to follow. It is important to assess whether employees have internalized this safety culture.
Webinar Recording: Hindsight is 2020 - 4 Focus Items for Q4
2020 has been an unusual year by any measure, and for the member experience and quality improvement space, it has been unusually challenging. Regulatory programs have changed continually...
Webinar Recording: Improving CAHPS Scores with Drill-Down and Simulation Surveys
While CAHPS is an important indicator of members' perception of their health plan and the quality of care they receive, in many cases CAHPS reporting doesn't pinpoint underlying problems that can lowe
Webinar Recording: Market Research in Times of Crisis - Recommendations for the COVID-19 Pandemic
We are living through unprecedented times as the coronavirus pandemic has caused major shifts in personal and community behaviors. Join SPH Analytics as we present trends in market research
Webinar Recording: Using Business Intelligence to Focus Medicare Stars Improvement
While CAHPS® is an important indicator of members' perception of their health plan and the quality of care they receive, in many cases CAHPS reporting doesn't pinpoint underlying problems that can low
Webinar Recording: STRONGER TOGETHER - SPH Analytics + DSS Research
During the one-hour presentation, you will: Learn more about the newly combined SPH Analytics and DSS Research organization and hear about the expanded portfolio of solutions.
Webinar Recording: Qualitative Research - Enhance Your Business Insights
View SPH Analytics complimentary webinar that will provide an overview of how qualitative research can help you better understand your members by capturing the beliefs, values, feelings, and motivatio
Webinar Recording: Improve Your CAHPS Scores by Understanding Members’ Experience with Providers
View our complimentary webinar recording that will present strategies to improve CAHPS scores through understanding a 360 degree view of member experience. Topics Include: - Learn more about CG CAHPS
Webinar Recording - STRENGTH IN EXPERIENCE: SPH Analytics + Morpace Health
During the one-hour presentation, you will: • Learn more about the newly combined SPH Analytics and Morpace Health organization • Hear about the expanded portfolio of solutions to listen to, analyze
Webinar Recording: The Iterative Quality Cycle - A Practical and Sustainable Approach to Improving Member Experience
This complimentary webinar features a special guest speaker: Barry Blumenfeld, MD, MS. Senior Physician Informaticist from RTI International. Topics include: • Understanding and implementing an iter
Webinar Recording: Go Beyond CAHPS - New Approaches to Patient Experience Improvement
This webinar covers regulatory updates, as well as innovations that drive satisfaction and improvement in the patient experience. Topics Include: • Recent CAHPS Updates • Shorter Surveys for Quicker
Webinar Recording: CMS Proposed 2019 Payment Ruling Delay for OAS CAHPS Mandatory Reporting
Webinar Recording: Drive Change. Deliver Impact.
"Drive Change. Deliver Impact." is a presentation given by Amy Amick, CEO of SPH Analytics, at the North Carolina CEO Forum on February 12, 2018. This insightful presentation discusses the challenges
Webinar Recording: CMS Proposed 2018 Payment Ruling Delay for OAS CAHPS Mandatory Reporting
SPH Analytics hosts a webinar review of the CMS proposed payment ruling delay for OAS CAHPS Mandatory Reporting. We'll provide an outline of what to expect and how you can prepare now for anticipated
Webinar Recording: CG CAHPS Webinar - A Closer Look
SPH presents a CG CAHPS webinar to provide valuable information and insight into CG CAHPS. Learn about CG CAHPS timelines, requirements, and recent updates. We'll discuss gaining insight from CG CAHPS
Webinar Recording: Patient/Member Engagement
Informative webinar and Q&A panel on multi-channel engagement strategies and best practices for effective patient/member outreach.
Webinar Recording: CAHPS Regulatory Updates and Optimizing Your Analytics
SPH presents our CAHPS webinar on planning for the CAHPS administration, actionable reporting, and performance improvement. Learn how to gain deeper insights to improve member satisfaction.