Most Recent Videos
1:01:45SPH joined forces with one of the leading health plan advisory firms, Gorman Health Group, and co-presented a timely webinar about the upcoming changes to Star Ratings calculations which weigh CAHPS
47:31The COVID-19 pandemic has created new safety protocols and myriad new procedures for healthcare providers to follow. It is important to assess whether employees have internalized this safety culture.
1:00:312020 has been an unusual year by any measure, and for the member experience and quality improvement space, it has been unusually challenging. Regulatory programs have changed continually...
1:04:57While CAHPS is an important indicator of members' perception of their health plan and the quality of care they receive, in many cases CAHPS reporting doesn't pinpoint underlying problems that can lowe
1:03:44We are living through unprecedented times as the coronavirus pandemic has caused major shifts in personal and community behaviors. Join SPH Analytics as we present trends in market research
1:02:13While CAHPS® is an important indicator of members' perception of their health plan and the quality of care they receive, in many cases CAHPS reporting doesn't pinpoint underlying problems that can low
56:41During the one-hour presentation, you will: Learn more about the newly combined SPH Analytics and DSS Research organization and hear about the expanded portfolio of solutions.
1:08:19While CAHPS is an important indicator of members' perception of their health plan and the quality of care they receive, in many cases CAHPS reporting doesn't pinpoint underlying problems that can lowe
45:35View SPH Analytics complimentary webinar that will provide an overview of how qualitative research can help you better understand your members by capturing the beliefs, values, feelings, and motivatio
1:02:14View our complimentary webinar recording that will present strategies to improve CAHPS scores through understanding a 360 degree view of member experience. Topics Include: - Learn more about CG CAHPS
1:04:16During the one-hour presentation, you will: • Learn more about the newly combined SPH Analytics and Morpace Health organization • Hear about the expanded portfolio of solutions to listen to, analyze
1:00:31This complimentary webinar features a special guest speaker: Barry Blumenfeld, MD, MS. Senior Physician Informaticist from RTI International. Topics include: • Understanding and implementing an iter
41:48This webinar covers regulatory updates, as well as innovations that drive satisfaction and improvement in the patient experience. Topics Include: • Recent CAHPS Updates • Shorter Surveys for Quicker
28:32"Drive Change. Deliver Impact." is a presentation given by Amy Amick, CEO of SPH Analytics, at the North Carolina CEO Forum on February 12, 2018. This insightful presentation discusses the challenges
14:28SPH Analytics hosts a webinar review of the CMS proposed payment ruling delay for OAS CAHPS Mandatory Reporting. We'll provide an outline of what to expect and how you can prepare now for anticipated
49:16SPH presents a CG CAHPS webinar to provide valuable information and insight into CG CAHPS. Learn about CG CAHPS timelines, requirements, and recent updates. We'll discuss gaining insight from CG CAHPS
59:43Informative webinar and Q&A panel on multi-channel engagement strategies and best practices for effective patient/member outreach.
35:55SPH presents our CAHPS webinar on planning for the CAHPS administration, actionable reporting, and performance improvement. Learn how to gain deeper insights to improve member satisfaction.
53:21SPH Analytics and guest speakers from Alignment Healthcare and SelectHealth present a complimentary webinar on Improving CAHPS with Drill-Down and Simulation Surveys. Join us to learn about real-life