Webinar Recording: ABCs of VBC - Effective Strategies for Crisis Communications_ COVID-19 and Beyond

Now more than ever, it’s important for healthcare organizations to have a clear communication strategy for all of their stakeholders – customers, employees, community. Times of crisis require accelerated responses and coordinated efforts, both of which hinge on effective communication. In this webinar we will examine practical advice for providers, payers, and other healthcare stakeholders to effectively communicate to help protect and support their patient population or membership during the COVID-19 pandemic and its aftermath.

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Webinar Recording: Improving CAHPS Scores with Drill-Down and Simulation Surveys
Webinar Recording: Improving CAHPS Scores with Drill-Down and Simulation Surveys

While CAHPS is an important indicator of members' perception of their health plan and the quality of care t...

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Webinar Recording: Market Research in Times of Crisis - Recommendations for the COVID-19 Pandemic
Webinar Recording: Market Research in Times of Crisis - Recommendations for the COVID-19 Pandemic

We are living through unprecedented times as the coronavirus pandemic has caused major shifts in personal a...