Webinar Recording: Go Beyond CAHPS - New Approaches to Patient Experience Improvement

This webinar covers regulatory updates, as well as innovations that drive satisfaction and improvement in the patient experience.

Topics Include:

  • Recent CAHPS Updates
  • Shorter Surveys for Quicker Data and Targeted Insights
  • Quality Intelligence for Service Recovery
  • Putting Net Promoter Score in Practice
  • Q & A Session
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Webinar Recording: The Iterative Quality Cycle - A Practical and Sustainable Approach to Improving Member Experience
Webinar Recording: The Iterative Quality Cycle - A Practical and Sustainable Approach to Improving Member Experience

This complimentary webinar features a special guest speaker: Barry Blumenfeld, MD, MS. Senior Physician Inf...

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Webinar Recording: CMS Proposed 2019 Payment Ruling Delay for OAS CAHPS Mandatory Reporting
Webinar Recording: CMS Proposed 2019 Payment Ruling Delay for OAS CAHPS Mandatory Reporting