Webinar Recording: Stars Ratings Updates - A Focus on Member Experience

SPH joined forces with one of the leading health plan advisory firms, Gorman Health Group, and co-presented a timely webinar about the upcoming changes to Star Ratings calculations which weigh CAHPS measures more heavily.

With member experience and access measures making up 57 percent by measurement year 2023, MA plans will need to consider Star Ratings and member experience in nearly every aspect of their organizations. 

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Payer-Provider Collaboration in the Healthcare Value Chain: Insights from Integrated Data Analysis
Payer-Provider Collaboration in the Healthcare Value Chain: Insights from Integrated Data Analysis

Provider-related questions on the Medicare CAHPS survey are consistently in the top 5 key drivers for healt...

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Webinar Recording: Is Your Healthcare Workplace Safe? Assessing Employee Perceptions of Safety and Levels of Satisfaction in a COVID World
Webinar Recording: Is Your Healthcare Workplace Safe? Assessing Employee Perceptions of Safety and Levels of Satisfaction in a COVID World

The COVID-19 pandemic has created new safety protocols and myriad new procedures for healthcare providers t...