Healthcare facility safety and employee satisfaction in a COVID world.
Resource links at end of video
AHRQ SOPS Program: https://www.ahrq.gov/sops/index.html
Original Net Promoter Score Article: https://hbr.org/2003/12/the-one-number-you-need-to-grow
SPH Resources Library: https://resources.sphanalytics.com/
Talk with a SPH expert about your unique organization needs. https://www.sphanalytics.com/about-us/contact-us/#request-1
1:01:45SPH joined forces with one of the leading health plan advisory firms, Gorman Health Group, and co-presented a timely webinar about the upcoming changes to Star Ratings calculations which weigh CAHPS
1:00:312020 has been an unusual year by any measure, and for the member experience and quality improvement space, it has been unusually challenging. Regulatory programs have changed continually...
1:04:57While CAHPS is an important indicator of members' perception of their health plan and the quality of care they receive, in many cases CAHPS reporting doesn't pinpoint underlying problems that can lowe
1:03:44We are living through unprecedented times as the coronavirus pandemic has caused major shifts in personal and community behaviors. Join SPH Analytics as we present trends in market research
1:04:16During the one-hour presentation, you will: • Learn more about the newly combined SPH Analytics and Morpace Health organization • Hear about the expanded portfolio of solutions to listen to, analyze
1:02:13While CAHPS® is an important indicator of members' perception of their health plan and the quality of care they receive, in many cases CAHPS reporting doesn't pinpoint underlying problems that can low
1:08:19While CAHPS is an important indicator of members' perception of their health plan and the quality of care they receive, in many cases CAHPS reporting doesn't pinpoint underlying problems that can lowe
45:35View SPH Analytics complimentary webinar that will provide an overview of how qualitative research can help you better understand your members by capturing the beliefs, values, feelings, and motivatio
1:02:14View our complimentary webinar recording that will present strategies to improve CAHPS scores through understanding a 360 degree view of member experience. Topics Include: - Learn more about CG CAHPS
1:00:31This complimentary webinar features a special guest speaker: Barry Blumenfeld, MD, MS. Senior Physician Informaticist from RTI International. Topics include: • Understanding and implementing an iter
56:41During the one-hour presentation, you will: Learn more about the newly combined SPH Analytics and DSS Research organization and hear about the expanded portfolio of solutions.
41:48This webinar covers regulatory updates, as well as innovations that drive satisfaction and improvement in the patient experience. Topics Include: • Recent CAHPS Updates • Shorter Surveys for Quicker
59:43Informative webinar and Q&A panel on multi-channel engagement strategies and best practices for effective patient/member outreach.
58:01Join SPH Analytics, the #1 Ranked Analytics Vendor by healthcare payers and providers, for a timely and highly relevant webinar: Improving Your Star Power. We’ll review the components that make up the
45:23SPH Analytics presents a webinar on best practices for optimizing CAHPS for added value and insights. Topics include: - Planning for the CAHPS administration - Conducting CAHPS with experien
1:14:07SPH Analytics hosts a panel discussion with our OAS CAHPS experts as they answer the questions most important to you and to your quality program.
14:28SPH Analytics hosts a webinar review of the CMS proposed payment ruling delay for OAS CAHPS Mandatory Reporting. We'll provide an outline of what to expect and how you can prepare now for anticipated
1:07:53SPH presents an OAS CAHPS webinar to provide an overview of the OAS CAHPS program and answer frequently asked questions.
