Healthcare facility safety and employee satisfaction in a COVID world.
Resource links at end of video
AHRQ SOPS Program: https://www.ahrq.gov/sops/index.html
Original Net Promoter Score Article: https://hbr.org/2003/12/the-one-number-you-need-to-grow
SPH Resources Library: https://resources.sphanalytics.com/
Talk with a SPH expert about your unique organization needs. https://www.sphanalytics.com/about-us/contact-us/#request-1
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1:00:312020 has been an unusual year by any measure, and for the member experience and quality improvement space, it has been unusually challenging. Regulatory programs have changed continually...
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1:03:44We are living through unprecedented times as the coronavirus pandemic has caused major shifts in personal and community behaviors. Join SPH Analytics as we present trends in market research
1:04:16During the one-hour presentation, you will: • Learn more about the newly combined SPH Analytics and Morpace Health organization • Hear about the expanded portfolio of solutions to listen to, analyze
1:02:13While CAHPS® is an important indicator of members' perception of their health plan and the quality of care they receive, in many cases CAHPS reporting doesn't pinpoint underlying problems that can low
45:35View SPH Analytics complimentary webinar that will provide an overview of how qualitative research can help you better understand your members by capturing the beliefs, values, feelings, and motivatio
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1:00:31This complimentary webinar features a special guest speaker: Barry Blumenfeld, MD, MS. Senior Physician Informaticist from RTI International. Topics include: • Understanding and implementing an iter
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