Webinar Recording: Patient Experience and Outreach in an Extraordinary Year

How SIS & SPH Analytics Help Streamline the Administration Process

With more choices and a more engaged patient population making their own decisions about where to have elective surgery, it has never been more important to have a clear picture of how patients perceive their experience with your ASC. Presented by SIS partner, SPH Analytics, this webinar discussed how understanding patients’ experiences and perceptions through surveys is critical for training staff, improving processes, and avoiding adverse events. And with integration available between the SPH patient experience survey platform and SIS’ ASC management systems, administering patient satisfaction surveys is a breeze. During the webinar, we discussed:

  • The impact of 2020 – a year like no other – on patient satisfaction
  • Why understanding patient experience is important
  • What Net Promoter Score is and how to interpret it
  • An overview of patient experience surveys
  • SIS and SPH integration
  • The SPH Reporting Portal and Service Recovery tools
  • How to use survey results to drive improvement

 

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