Webinar Recording: The Iterative Quality Cycle - A Practical and Sustainable Approach to Improving Member Experience

Improving member access to healthcare has long been a challenge for health plans, but as we kick off 2022, access to care has elevated importance.

Provider-related questions on the Medicare CAHPS survey are consistently in the top 5 key drivers for health plans’ performance, but these measures are difficult for health plans to impact

SPH joined forces with one of the leading health plan advisory firms, Gorman Health Group, and co-presented a timely webinar about the upcoming changes to Star Ratings calculations which weigh CAHPS

The COVID-19 pandemic has created new safety protocols and myriad new procedures for healthcare providers to follow. It is important to assess whether employees have internalized this safety culture.

2020 has been an unusual year by any measure, and for the member experience and quality improvement space, it has been unusually challenging. Regulatory programs have changed continually...

While CAHPS is an important indicator of members' perception of their health plan and the quality of care they receive, in many cases CAHPS reporting doesn't pinpoint underlying problems that can lowe

We are living through unprecedented times as the coronavirus pandemic has caused major shifts in personal and community behaviors. Join SPH Analytics as we present trends in market research

During the one-hour presentation, you will: • Learn more about the newly combined SPH Analytics and Morpace Health organization • Hear about the expanded portfolio of solutions to listen to, analyze

While CAHPS® is an important indicator of members' perception of their health plan and the quality of care they receive, in many cases CAHPS reporting doesn't pinpoint underlying problems that can low

View SPH Analytics complimentary webinar that will provide an overview of how qualitative research can help you better understand your members by capturing the beliefs, values, feelings, and motivatio

View our complimentary webinar recording that will present strategies to improve CAHPS scores through understanding a 360 degree view of member experience. Topics Include: - Learn more about CG CAHPS

During the one-hour presentation, you will: Learn more about the newly combined SPH Analytics and DSS Research organization and hear about the expanded portfolio of solutions.

This webinar covers regulatory updates, as well as innovations that drive satisfaction and improvement in the patient experience. Topics Include: • Recent CAHPS Updates • Shorter Surveys for Quicker

Informative webinar and Q&A panel on multi-channel engagement strategies and best practices for effective patient/member outreach.

Join SPH Analytics, the #1 Ranked Analytics Vendor by healthcare payers and providers, for a timely and highly relevant webinar: Improving Your Star Power. We’ll review the components that make up the

SPH Analytics presents a webinar on best practices for optimizing CAHPS for added value and insights. Topics include: - Planning for the CAHPS administration - Conducting CAHPS with experien

SPH Analytics hosts a panel discussion with our OAS CAHPS experts as they answer the questions most important to you and to your quality program.

SPH Analytics hosts a webinar review of the CMS proposed payment ruling delay for OAS CAHPS Mandatory Reporting. We'll provide an outline of what to expect and how you can prepare now for anticipated

SPH presents an OAS CAHPS webinar to provide an overview of the OAS CAHPS program and answer frequently asked questions.