This complimentary webinar features a special guest speaker: Barry Blumenfeld, MD, MS. Senior Physician Informaticist from RTI International.
Topics include:
• Understanding and implementing an iterative quality cycle
o Plan strategy
o Develop and test strategy
o Adopt and implement change
o Reassess and respond
• Interpreting health plan CAHPS® scores
• Identifying areas for improvement
• Moving the needle and implementing programs that drive sustained improvement in member experience
• Q&A Session
