White Papers

  • White Paper - Improving OAS CAHPS Discharge and Recovery Results

    White Paper - Improving OAS CAHPS Discharge and Recovery Results

    The survey was developed to provide a standardized instrument to assess patient experience with outpatient surgical care for patients who visited a Medicare-certified hospital outpatient department

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  • White Paper - Improving Member and Provider Satisfaction

    White Paper - Improving Member and Provider Satisfaction

    In this White Paper learn about objectively assessing data and the areas your healthcare organization needs to focus to improve your member and provider satisfaction

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  • White Paper - Translating Patient Satisfaction to Organizational Success

    White Paper - Translating Patient Satisfaction to Organizational Success

    As a simple, yet insightful metric, Net Promoter Score can be instrumental in improving patient satisfaction scores, optimizing resource allocation, and empowering financial growth in healthcare

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  • White Paper - Increasing Importance of Payer-Provider Collaboration

    White Paper - Increasing Importance of Payer-Provider Collaboration

    Several important insights were gleaned from a recent survey administered by analytics and population health management firm SPH Analytics. The survey, conducted to gauge current and future

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