White Papers

The survey was developed to provide a standardized instrument to assess patient experience with outpatient surgical care for patients who visited a Medicare-certified hospital outpatient department

In this White Paper learn about objectively assessing data and the areas your healthcare organization needs to focus to improve your member and provider satisfaction

As a simple, yet insightful metric, Net Promoter Score can be instrumental in improving patient satisfaction scores, optimizing resource allocation, and empowering financial growth in healthcare

Several important insights were gleaned from a recent survey administered by analytics and population health management firm SPH Analytics. The survey, conducted to gauge current and future