The Agency for Healthcare Research and Quality (AHRQ) began development for the Outpatient and Ambulatory Services CAHPS® (OAS CAHPS) survey in 2012. The survey was developed to provide a standardized instrument to assess patient experience with outpatient surgical care for patients who visited a Medicare-certified hospital outpatient department (HOPD) or ambulatory surgery center (ASC) for a surgery or procedure. While participation in the survey is currently . . .
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In this White Paper learn about objectively assessing data and the areas your healthcare organization needs to focus to improve your member and provider satisfaction
As a simple, yet insightful metric, Net Promoter Score can be instrumental in improving patient satisfaction scores, optimizing resource allocation, and empowering financial growth in healthcare
Several important insights were gleaned from a recent survey administered by analytics and population health management firm SPH Analytics. The survey, conducted to gauge current and future