This white paper describes the benefits of using the Net Promoter ScoreSM (NPS®) in the healthcare setting following its success in various industries. As a simple, yet insightful metric, NPS can be instrumental in improving patient satisfaction scores, optimizing resource allocation, and empowering financial growth.
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The survey was developed to provide a standardized instrument to assess patient experience with outpatient surgical care for patients who visited a Medicare-certified hospital outpatient department
In this White Paper learn about objectively assessing data and the areas your healthcare organization needs to focus to improve your member and provider satisfaction