This white paper describes the benefits of using the Net Promoter ScoreSM (NPS®) in the healthcare setting following its success in various industries. As a simple, yet insightful metric, NPS can be instrumental in improving patient satisfaction scores, optimizing resource allocation, and empowering financial growth.
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The survey was developed to provide a standardized instrument to assess patient experience with outpatient surgical care for patients who visited a Medicare-certified hospital outpatient department
In this White Paper learn about objectively assessing data and the areas your healthcare organization needs to focus to improve your member and provider satisfaction
Several important insights were gleaned from a recent survey administered by analytics and population health management firm SPH Analytics. The survey, conducted to gauge current and future