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White Paper - Translating Patient Satisfaction to Organizational Success

This white paper describes the benefits of using the Net Promoter ScoreSM (NPS®) in the healthcare setting following its success in various industries. As a simple, yet insightful metric, NPS can be instrumental in improving patient satisfaction scores, optimizing resource allocation, and empowering financial growth.

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White Paper - Improving Member and Provider Satisfaction
White Paper - Improving Member and Provider Satisfaction

In this White Paper learn about objectively assessing data and the areas your healthcare organization needs...

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White Paper - Increasing Importance of Payer-Provider Collaboration
White Paper - Increasing Importance of Payer-Provider Collaboration

Several important insights were gleaned from a recent survey administered by analytics and population healt...